Hello !

Sorry for the error !

You have to paste the code into Theme panel – Custom Code – Custom Css like here: https://www.screencast.com/t/NOZNJ0zO9B

Thank you !

Hello !

Sorry for missunderstanding your issue.

On mobile theme you can only show the normal categories when using the mega-menu. If you use the responsive version then you will have the sub-menus.

WP Rocket should not affect your theme from what we’ve seen on our users.

Thank you !

Hello !

So, for the About us page you can use this code: .page-id-28 .td-header-rec-wrap {
display:none;
} And it should look like this: https://www.screencast.com/t/QB0VROKKNeR. You will have to change the page id for other pages. The page id can be found using the inspector tool from any browser: https://www.screencast.com/t/7LlasGPJtJj8 and just paste the code again.

Hope this was helpfull !

Thank you !

Hello !

We are sorry for the inconvenience !

I meant that the mobile theme is enabled. And because it is enabled it changes the looks of your page on mobile view. You don’t need to create the page. You can simply copy the content from it and paste it in the Mobile Editor. Please take a look here: https://www.screencast.com/t/2ZdQhsaL9

Hope this was more helpfull !

Thank you !

Hello !

I have reviewed your website and I cannot find any ads in the pages you have mentioned: https://www.screencast.com/t/1HxXRthMGwY

Maybe I have missunderstooded. If so, please let me know where to check and provide a solution for hiding your ads.

Thank you !

Hello !

The Newspaper Theme is a wordpress theme and we do not have an html version to provide.

We are sorry for the inconvenience !

Thank you !

Hello !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

Also what are you saying can be a cache problem. After you do a change to your page and enter on mobile refresh the page and clear the cache. We recommend using the WP Super Cache plugin. Find out more about it: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Hope this was helpful !

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

In order to have your content of the page in Mobile Theme too you will have to recreate the page content in the Mobile Editor too. You can do that by going to edit the page, at the bottom of the editor you will see the Mobile Editor Tab. You will need to create the content for that too. https://www.screencast.com/t/qThUGLgUOYq

I hope this was helpfull !

Thank you !

Hello !

In order to change the background color you will have to go into Theme Panel – Theme Colors like here: https://www.screencast.com/t/ElEAFUn5OyaP There you will find the background color for the multiple sections of the page and you will be able to edit them.

Thank you !

Hello !

You can disable the ads on certain pages using a custom CSS code. Please provide a link to your website so we can inspect and provide a solution for it.

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

In order to have your content of the page in Mobile Theme too you will have to recreate the page content in the Mobile Editor too. You can do that by going to edit the page, at the bottom of the editor you will see the Mobile Editor Tab. You will need to create the content for that too. https://www.screencast.com/t/qThUGLgUOYq

I hope this was helpfull !

Thank you !

Hello !

I have reviewed your page and now the submenus seem to work on mobile. Please delete your cache and check again. For cache we do recommend WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

Hello !

Sorry for missunderstanding your issue but unfortunately this option is not possible with our theme.

Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/FBuoPYBcd Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.

Thank you for your understanding!

Hello !

Unfortunately we haven’t tested any plugins of this kind in order to recommend some.. You can try to see wich fits you best and also make sure not to get in conflict with other plugins.

Thank you !

Hello !

You can delete the theme from wordpress and also the theme related plugins and install them again. Make sure that they are all activated and up to date. You can do this also from FTP.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Also, I have checked your license and I saw that your support is expired, as you can see here -> https://www.screencast.com/t/9NXJu9lJpBw Further, if you want to help you on the email with some deeper investigations, you will need to extend your license.

Both Newspaper Theme and Newsmag Theme are supported by the tagDiv team accordingly to the ThemeForest Item Support Policy -> https://themeforest.net/page/item_support_policy. In summary, the Themeforest policy states that once you purchase the theme, you receive a 6 months customer support period with the possibility to extend the support to 12 months if you need further assistance and if you choose so.

Thank you for your understanding!

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

In order edit your footer you will have to add and edit one from your cloud library and edit it using the tagDiv Composer. I suggest to insert a Text with title element in order to add links to the footer. Find out more about the cloud library and footer here:https://tagdiv.com/what-is-the-cloud-library/ ; https://tagdiv.com/how-to-create-a-footer-with-newspaper-theme/

You can do the same thing about the header too.

Hope this was helpfull !

Thank you !

Hello !

Sorry for missunderstanding your issue.

There are 2 ways of adding the custom ad boxes you want. Please take a look here: https://forum.tagdiv.com/custom-ad-spots/

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

We are sorry for the inconvenience !

Hello !

You can use the element ” Text with Title ” from the tagDiv Composer and edit it.

Take a look at this picture: https://www.screencast.com/t/B4KicIuyo

Hope this was helpfull !

Thank you !

Hello !

This issue comes from Cloudflare settings. But we cannot tell you wich one. Please try de-activating your cloudflare and test them one by one.

We are sorry for the inconvenience !

Thank you !

Hello !

We are sorry for the inconvenince !

At the moment WP Bakery 6.0.2 works perfect. Our developers are working on adapting the new WP Bakery but untill then 6.0.3. won’t work. You can see what version of WP Bakery is compatible is with our updates by looking on the changelog.

Hope this was helpfull !

Thank you !