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Hi, problem solved!
I disabled all plugins (except Tagdiv plugins) because support thought it was a conflict with a plugin. It wasn’t, but when I tried to open the WP Editor again with few plugins I could see what the error was in the Chrome console. So it was an access problem (error 403). This put me on the track of the problem!
On Cloudways, you have several security options, including one that disables access to PHP files and their execution. So you have to allow this (I put a screenshot): http://image.noelshack.com/fichiers/2021/29/3/1626852888-capture-d-ecran-2021-07-21-a-09-34-38.jpg
Translated with http://www.DeepL.com/Translator (free version)
I see a load of api calls from the core code. Can you explain the course and how to fix this?
GET https://www.googleapis.com/youtube/v3/videos
?id=Xq6I7_lHppg
&part=id,contentDetails,snippet,player
&key=
403 Forbidden
td_remote_http::get_url_wordpress()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_remote_http.php:202
td_remote_http::get_page_via_channel()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_remote_http.php:157
td_remote_http::get_page()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_remote_http.php:86
td_remote_video::youtube_api_get_videos_info()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_remote_video.php:158
td_remote_video::api_get_videos_info()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_remote_video.php:44
td_video_support::get_video_duration()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php:501
td_module->get_video_duration()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_module.php:751
tdb_module_mm->render()
wp-content/plugins/td-cloud-library/modules/tdb_module_mm.php:83
tdb_header_mega_menu->inner()
wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_mega_menu.php:1654
tdb_header_mega_menu->render()
wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_mega_menu.php:1632
tdb_menu->hook_wp_nav_menu_objects()
wp-content/plugins/td-cloud-library/includes/tdb_menu.php:180
apply_filters(‘wp_nav_menu_objects’)
wp-includes/plugin.php:212
wp_nav_menu()
wp-includes/nav-menu-template.php:226
tdb_header_menu->inner()
wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_menu.php:1402
tdb_header_menu->render()
wp-content/plugins/td-cloud-library/shortcodes/header/tdb_header_menu.php:1263
td_global_blocks::proxy_function()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php:27
do_shortcode_tag()
wp-includes/shortcodes.php:343
preg_replace_callback()
wp-includes/shortcodes.php:343
do_shortcode()
wp-includes/shortcodes.php:218
tdc_composer_block->do_shortcode()
wp-content/plugins/td-composer/includes/tdc_composer_block.php:273
vc_column->render()
wp-content/plugins/td-composer/includes/shortcodes/vc_column.php:283
td_global_blocks::proxy_function()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php:27
do_shortcode_tag()
wp-includes/shortcodes.php:343
preg_replace_callback()
wp-includes/shortcodes.php:343
do_shortcode()
wp-includes/shortcodes.php:218
tdc_composer_block->do_shortcode()
wp-content/plugins/td-composer/includes/tdc_composer_block.php:273
vc_row->render()
wp-content/plugins/td-composer/includes/shortcodes/vc_row.php:1098
td_global_blocks::proxy_function()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php:27
do_shortcode_tag()
wp-includes/shortcodes.php:343
preg_replace_callback()
wp-includes/shortcodes.php:343
do_shortcode()
wp-includes/shortcodes.php:218
tdc_composer_block->do_shortcode()
wp-content/plugins/td-composer/includes/tdc_composer_block.php:273
tdc_zone->render()
wp-content/plugins/td-composer/includes/shortcodes/tdc_zone.php:591
td_global_blocks::proxy_function()
wp-content/plugins/td-composer/legacy/common/wp_booster/td_global_blocks.php:27
do_shortcode_tag()
wp-includes/shortcodes.php:343
preg_replace_callback()
wp-includes/shortcodes.php:343
do_shortcode()
wp-includes/shortcodes.php:218
{closure}()
wp-content/plugins/td-composer/td-composer.php:250
do_action(‘tdc_header’)
wp-includes/plugin.php:484
load_template(‘wp-content/themes/Newspaper/header.php’)
wp-includes/template.php:730
locate_template()
wp-includes/template.php:676
get_header()
wp-includes/general-template.php:48
Hi luke-tt,
Is possible to be something that is blocking the theme activation, you can check the console when you try to activate the theme, it can be a 404 or 403.
If you agree we’ll like to take a look at this situation, for this please make sure that you have a full backup for your website and contact us at contatct@tagdiv.com, provide wp-admin and cPanel, also include the license key and this topic to can identify you.
Thank you for your understanding!
Hello There,
I am using Newspaper 11. When I enable the ‘sticky menu for desktop’, this gives me a sticky menu which has roughly half the width of the webpage and is aligned left. I need the sticky menu to cover the full width of sticky menu.
Please see the screenshot here:
Normal Full Width Menu – https://paste.pics/d70f27314bc4b7c848dcaf5a34992ef9
Sticky Menu (not full width) – https://paste.pics/c2738ab8cfde79cddb890e1a73e24037
Looking forward to hear from!
Thanks
Hello,
Unfortunately, I can’t see your screenshots https://i.imgur.com/26HI37e.png
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps;
Please check the console when you try to edit is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error
Thank you!
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you!
Hi!
An error appeared while deleting standard images from the theme template:
“Failed to load resource: the server responded with a status of 404 ()”
This error haunts me on all pages of the site.
Please tell me how to fix this?
Hello!
If the pages are created like this: https://wordpress.stackexchange.com/questions/143031/how-to-create-custom-401-403-and-500-error-pages
You can create the page and as for the template part you can copy the code from another page and after that adjust and edit it to match your new page.
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console when you try to save the logo , usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.
Let me know the results!
Thank you!
I know you can create a custom html page, has anyone done with TD Cloud Library a custom 401, 403 and 500 page? Looking for anyone who has played with this and any tips or thoughts.
Thanks!
Hello,
If you have shortcodes on the pages/posts please make you have tagDiv plugins activate (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Please check the console when you try to access the media library maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
Please check the console when you try to upload the image from the media library => https://www.screencast.com/t/lW8zvpMRHRFmaybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hello,
Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks the admin-ajax.php request. Please verify the console for error while trying to upload the logo in the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have a standard Prebuilt Website you need to add the logo in Theme Panel -> Header -> Logo and Favicon, but if you have a Pro Prebuilt Website then you need to add the logo with tagDiv Composer like in this video https://www.youtube.com/watch?v=HXQQygkCCJo
Hope this helps you!
Thank you!
Hi,
we deactivate all plugins except tagDiv plugins, but we still get the error:
POST https://www.xxx.xx/wp-admin/admin-ajax.php?td_theme_name=Newspaper&v=11
[HTTP/1.1 403 Forbidden 111ms]
What should we do?
Thank you in advance.
Hello,
Have you checked for admin-ajax error? Please verify the console when you try to save the changes for the template/page, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please send the link to your website to investigate it.
Let me know the results!
Thank you!
Hello,
Have you tried to test using only theme plugins?
Also, is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error when you try to search, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello,
Have you checked for admin-ajax error? Please verify the console when you try to save the template/page, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
Please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Have you checked for admin-ajax error? Please verify the console when you try to import the template, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
Please make sure this code is set in .htaccess => https://www.screencast.com/t/YMLZf32uQ
Have you checked for admin-ajax error? Please verify the console when you try to import the template, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
So, I understood you have an error 403 or 404, please make sure if you don’t have a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Thank you!
Hi,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Please check the answer from those questions, from this topic -> https://forum.tagdiv.com/topic/problems-displayed-by-mobile-in-desktop-mode-help/#post-403344
Hello!
I just replied in your own topic here: https://forum.tagdiv.com/topic/theme-fonts-5/#post-403256
Please check and do not create multiple topics with the same issue.
Thank you!
Hello,
i get this Error, maybe that helps:
“load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.7.2:2 GET https://www.isa-academy.eu/wp-content/plugins/td-composer/includes/wpeditor.php?wp_path=/home/isaacebv/www.isa-academy.eu/ 403”
All the best,
Daniel
