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Hi
I’ve checked your site and noticed that you’re using an older version of Visual Composer plugin. Try to update the plugin at V 4.11.2 which is included in theme’s path: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ clear all caches and test again.
Let me know how it goes.
Thanks!
Hello Sylvester77,
As a quick workaround, please try to use the following code to fix your issue. Please the code below and place it in Theme panel->Custom CSS Area.
The code is ->
.td-pb-span12 .td-slide-on-2-columns .td-slide-galery-figure {
width: 100%;
}
The result you should see here -> http://screencast.com/t/qMgjNbzMq
I suspect your problem that was caused by your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thank you for the message!
Hi
Make sure you have the latest version of visual composer active, V 4.11.2, also deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello eduardo,
Please try to update the Visual Composer to the latest version (v. 4.11.2), clear all cache and test it again. -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you for the message!
Hello benjoHH,
Please ensure that you have correctly installed the Visual Composer and also, make sure that you have the latest version of this. Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.
Hope this helps and let us know how it goes!
Thanks.
I noticed a problem with Visual Composer on my website last night. When I go to ‘Backend Editor’ in any post or page, I can’t add any blocks. It shows the blocks, but when I click on them, it doesn’t add them. And for the already published articles and pages, it doesn’t show the existing blocks, so I can’t edit them either.
I tried updating the theme, and deactivating and activating the plugin but it didn’t help.
I tried deactivating any new plugins but it didn’t help.
I tried clearing the cache but it didn’t help.
I am attaching a screenshot of an existing page, where the visual composer doesn’t show any blocks.
Hi,
This issue was created by the new version of wordpress. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Thank you!
Hi,
If you made any modifications to the comments, please revert them to the default state. If you haven;t please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. This should rule out a plugin conflict. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-amin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!
Hi,
if you made custom modifications to the social counter files, please revert the plugin to it’s default state. If you haven;t please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. you can also try to disable and delete the plugin and install it again.
let us know how it goes.
Thank you!
Hello adityacb4u,
Please, ensure that you have the latest version of Visual Composer and if is not, please try to update it to the latest version (v. 4.11.2), clear all cache and test it again.
Thank you for the message!
Hi
Make sure you’re using the last theme version available on themeforest, V2.3.6, clear all caches then test again.
If you still can’t manage to solve this please provide your site url so I can have a closer look at this issue.
Thanks!
Hello vmanuelp,
Please ensure that you have the latest version of Visual Composer and otherwise, please try to update the plugin to the latest version (v. 4.11.2), clear all cache and check the result.
Thank you for the message!
Hello tollywoodfans,
My advice is to give up to your untested plugins and check the result after this and see how it works. Could be a lot of reason in the theme that could be generated by this plugins and if you try to modify the js file you can broke the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, I noticed that you are using the Jetpack modules in the theme…first of all, try to disable it because this kind of plugin are not working as properly with the theme and seems to cause a lot of issues.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
I’ve cheeked your site and couldn’t find any vimeo playlist on homepage. Try to recreate the page which contains the vimeo playlist, clear all caches then test again.
If you still can’t manage to solve this please provide a link where I can inspect this closer so I can get back to you with a more accurate answer.
Thanks!
Hi
Make sure you’re using latest theme version available on themeforest, V 2.3.6 and also update Visual Composer plugin at V 4.11.2 which is included in theme’s in theme’s path. Here is our update documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Also deactivate all plugins except Visual Composer, clear all caches then test again.
Thanks!
@ALL
If you do a quick search through the forum you will see that the new version of wordpress broke visual composer. It;s best to hold on to the updates for a wile until the plugins and themes can test and apply fixes if needed. The best thing to do is to disable automatic updates.
Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and very important: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Make sure you clear your cache and reset cdn files afterwards.
Thank you!
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Now check your pages again and if you still have problems please provide details to what they are and a link to the specific pages.
Thank you!
Hi
The social Counter works fine for Google Plus. Make sure you’ve set it like here: http://screencast.com/t/3mqMIlAyy8p clear all caches and test again.
If you still can’t manage to solve this please provide your site url so I can have a closer look at this issue.
Thanks!
Hi
Please make sure that you’re using latest version of the theme available on themeforet, V 2.3.6, deactivate all plugins except Visual Composer, clear all caches and test again.
Thanks!
Hi
I’ve checked your site and noticed that you’re using an older version of the theme: http://screencast.com/t/nvIw4CnA Update the theme at latest version available o themeforest, V 2.3.6, deactivate all plugins except Visual Composer, clear all caches and test again
Thanks!
Hello,
For some reason, images aren’t showing on the Newsmag theme I just Installed.
URL is http://hqgrandeprairie.com/
I have disabled all plugins but still the images wouldn’t show up on Newsmag theme. Cleared cache also.
The images work fine on other themes.
Hi
@ghostmi I’ve checked your site and noticed that you’re using child theme. Try to deactivate the child theme, also deactivate all plugin except Visual Composer, clear all caches and test again.
@yamuuser make sure you’re using latest theme’s version available on themeforest, V 2.3.6 and also update Visual Composer plugin at V 2.3.6 https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ clear all caches and test again.
Thanks!
Hello shootmanagement,
Please ensure that you have the ultimate Version of Visual Composer 4.11.2 and also, the latest version of our theme 6.7.1. Also, please make sure that these issues do not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hello,
The updates were just for the visual composer and revolution slider plugins update. In order to have the latest version of the theme and plugins, please follow these 2 guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the social counter, please keep in mind that it is affected by cache so please clear your cache and reset cdn files if you use it and check again.
Let us know if you still have problems with the counter.
Thanks.
Hi,
Please make sure you update the theme to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure you installed the latest version of visual composer properly: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If you still have issues, also try it without plugin. Disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!
