No search results were found in Documentation!
Hello pippuzzo80,
Please notice that until now we have no reports of this type of error. Please ensure that this type of problem does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if the problem is still there after this advice and you need more assistance in this regard, please provide your website URL so I can further inspect the issue and also, so I will be able to provide a more accurate response.
Thank you for the message!
Hello travisnw,
I have checked your website and I saw the problem with the fonts and also, I have noticed that you are using a lot of untested plugins which interact with the theme and could cause some unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
Make sure you’re using latest theme version available on themeforest, V 2.3.6, Also update Visual Composer at V 4.11.2 whici is included in theme’s path, clear all caches and test again. Here you can find our update documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Thanks!
Hi
@newsguy @iisnet mak sure you’re using latest version of Visual Composer included in theme’s path, V 4.11.2: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all plugins except Visual Composer and test again.
@RachelG when you’re using the Envato Toolkit to update the theme you will also get latest version of Visual Composer but will not become active until you activate it. Deactivate and delete the old version of VC, clear all caches then install new plugin’s version from Plugins panel: http://screencast.com/t/S7Jd4CGMi
Thanks!
Hi
The theme don’t translate the date, to achieve that you need to change the language for your wordpress install under Settings > General: http://screencast.com/t/LaP9gz3vpj9Q
Try to change your wp language, clear all caches then test again.
Thanks!
Hello – I am having an issue where I cannot save my theme options when configuring. SOME will take, but others, like the global sidebar position will not change back to right positions, after switching to left. I can not delete/remove ads once added. I have tried multiple browsers, tried clearing my cache, disabled my w3 total cache plugin, I am at a loss.
I have had my support team check my vars to be sure I am in the clear as well.
php.ini configuration
Server software
i
Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9
PHP Version
i
5.6.16
post_max_size
i
32M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time
60
max_input_vars
5000
SUHOSIN Installed
SUHOSIN is installed – it may cause problems with saving the theme panel if it’s not properly configured. You have to increase the suhosin.post.max_vars and suhosin.request.max_vars parameters to 2000 or more. To see how you can change this please check our guide here.
suhosin.post.max_vars
50000
suhosin.request.max_vars
50000
Hello,
When I share a specific article I get two errors.
1. Error parsing input URL, no data was cached, or no data was scraped.
2. Critical Errors That Must Be Fixed
Error Linting URL An internal error occurred while linting the URL
I have typed the article as I type any other and only this one gives errors.
The following errors cause nothing to show while sharing (picture, title).
I tried fetch new scrape couple of times, but the errors occur every time.
Where these errors come from and how can I fix them?
Thanks!
Hello marcadefabrica,
Please ensure that you do not have any untested plugin which interact with the theme and Visual Composer to create this issue. Try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, if your problem is still there and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.
Thank you for the message!
Hi
These scripts seems to be related with a ads network and could be called by some as-code that you added in theme’s ad-spots. Also they could be called by a plugin which manage ads, if you’re using such a plugin.
Try to deactivate all plugins except Visual Composer, check your all code added in ad-spots, clear all caches and test again.
If you still can’t manage to solve this provide your site url so I can have a closer look.
Thanks!
Hi
I’ve checked your site and noticed that you’re using an older version of VC: http://screencast.com/t/kuIAQT806 Update the plugin at V 4.11.2 which is included in theme’s path, clear all caches then test again: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Thanks!
Hi
I’ve checked your site and on front-end everything seems to work fine. If you’re still can’t edit pages with Visual Composer try to deactivate all plugins except VC, clear all caches then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hello marcadefabrica,
Please try to update the Visual Composer plugin to the latest version (v. 4.11.2), clear all cache and test it again. For updating plugin, please check this -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you for the message!
Hi! I follow all the steps you have said, like updating the theme, cleaning the cache, and updating the vs pluging, but it still doesnt work. Can you help me?
Hello Vesa,
Please ensure that you have enabled this option, clear all cache and test it again and check the results. If you need more assistance in this regard, please provide your website URL so I can further inspect it closer.
Thank you for the message!
Hello RR2016,
Please ensure that you are using the latest version of Visual Composer (v. 4.11.2), otherwise, please do it. For more information about how to update the plugin, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please clear all your cache and test it again and check the results.
Hope this helps and let us know how it goes!
Thank you for the message!
Salut PanaitStudio,
Incearca te rog sa dezinstalezi modulele de Jetpack si celelalte plugin-uri pe care le folosesti -> http://screencast.com/t/9pSYV1JXqt8z deoarece acestea ar putea cauza aceasta problema cu pozitionarea. Deasemenea, goleste toata memoria cache, fisierele CDN daca utilizezi si verifica din nou.
Sper sa iti fie de ajutor!
Multumesc pentru mesaj!
Hello Castle Yen,
Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.
Hope this helps and let us know how it goes!
Thanks.
Hello t2e,
Please ensure that you have the latest version of Visual Composer (4.11.2). Please set your Visual Composer, according to our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Also, please check your system status and try to increase all the parameters, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please try to disable all plugins except visual composer, clear cache and reset CDN files if you use it.
Hope this helps and let us know how it goes!
Thanks.
Hi
@TheIndiependent I’ve checked your site and noticed that you’re still using V 2.3.5 of Newsmag. Try to update it at V 2.3.6 which is available on themeforest, clear all caches and test again.
Thanks!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. if the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect your back-end. Also include a link to this topic so we can identify you.
Thank you!
Hi
I’ve checked your site and you’re using an older version of Visual Composer plugin: http://screencast.com/t/WuJSGxxHE5EU Follow our documentation and update the plugin at V 4.11.2 which is included in theme’s path: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ clear all caches and test again.
Thanks!
Hello,
The update is already released! Please update to version 6.7.1 of the theme and version 4.11.2 of visual composer. Make sure you have these versions up and running and it should work as expected. Make sure you clear your cache afterwards.
Thank you!
Hi
Our demos are tested and works fine on mobile devices. I am not sure why this happens on your site but you can try to deactivate all plugins except Visual Composer, clear all caches and test again.
If the problem persist please provide your site url so I can have a closer look at this issue.
Thanks!
Hi
I’ve checked your id with social counter plugin and works fine on my side: http://screencast.com/t/NoOISDCx – http://screencast.com/t/O7lngqX1p Make sure you’ve added the id as I’ve indicated in my screen, clear all caches and test again.
Thanks!
I re-installed the theme and the visual composer yesterday. I don;t have any other plugins and I have cleared my cache and I’m still not seeing any images on my post.
