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Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.
Thank you!
Hello @Otaku!
We recommend the Wp Super cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello Rahul!
It seems that you have a sticky header. Please follow the video to see where you can find and build your sticky header on mobile and desktop too: https://www.screencast.com/t/l6v2Belt
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Delete all the cache and see the results.
Thank you!
Hello,
We recommend Super cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have many users who also use wp rocket -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/ -> https://www.andraware.com/wp-rocket-for-newspaper-theme/
Thank you!
Hi,
Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Both are good with pros and cons, after comparison, I personally chose and I use LiteSpeed Cache successfully.
So this third choice could be considered, especially if your host uses LiteSpeed Web Server instead of Apache.
I want to install a caching plugin for my website. Can anyone recommend which plugin to use whether it is W3 Total Cache or WP Super Cache. Currently I looking for a free plugin. I will be upgrading to Wp-Rocket in the future.
Thanks in advance.
Good morning,
Since updating from version 12.5.1 to version 12.6.1 there is a problem with the layout of the home page. I designed my home page with WPBakery. On the version viewed on a mobile everything is fine but on the Desktop version the HomePage Post block does not appear.
Also, the X share icon, formerly Twitter, is different on the Desktop version than on the mobile version. The new icon is corrected on the Desktop version but not on the version viewed from a phone. I don’t use the mobile plugin.
Also, the Social counter plugin still displays the old Twitter logo and not X. When are you going to update?
My website is mesplaisirs.com
I cleared all caches and nothing works like before. I really want to go back to version 12.5.1 even if the X logos are not up to date, at least everything else worked very well.
Please take my comments into consideration to improve the situation and your product.
Thank you in advance,
Luc Laporte
Hi Simon,
I figured out what is doing it. I’ve tested it out on another website that I use Newspaper 12 on and it worked the same way. I am going to send you all an email with screenshots with the issue and resolution and then you can decide how to distribute.
Long story short… Double gzip compression from the web host and WP Super Cache…
You should get the email shortly…
Thanks,
Melissa
Hello @lgiesel !
For me, it works as it should. Please check the console and see if you encounter any errors.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello Leonardo!
Please try to customize them in the tagdiv composer if you use cloud templates.
If they are looking good in the editor, then please make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Thank you!
Hi,
In a previous similar case I investigated, the issue ended up being caused the super cache. But it was still unclear why it happened.
It may have been related to the compression option from the super cache, something like this https://hellboundbloggers.com/wp-super-cache-problem/13020/
We will take a look at this case as well, please send us an email at contact@tagdiv.com and provide a link to the website, admin login, also a link to this topic.
Thank you!
Hello!
I did the update to 12.6.1 today. Now the website is displaying weird characters. It was completely fine with no issues until this update.
I’ve tried in firefox, edge, chrome, desktop, mobile, incognito windows. I’ve cleared the cache on all browsers, in wordpress, bluehost and the theme itself.
My cache plugin is WP Super Cache with your exact recommended settings. I flushed the cache there too and it did not help.
Any idea what happened or how to fix it?
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Thanks Melissa
Hello,
Please activate the tagdiv Cloud Library plugin and cleat the cache.
Thank you!
Hi,
The problem was resolved; please clear the cache. You can contact us via email at contact@tagdiv.com and provide the wp-admin access.
Thank you!
Thanks for your response.
after installing wp-super cache plugin there is a error coming
PHP Warning: Constant WP_CACHE already defined in in Wp-config
PHP Warning: Constant WPCACHEHOME already defined in Wp-config
How to resolve it.
Hello @platamun47 !
Ah, ok. I’m not sure why, but something could interfere there. Use the one that is working well with the cache plugin.
Thank you!
Hello @yash3114!
When I check your websites, I can see the headers. So, for sure, you use some caching tools. Please ask your host provider to check in on your server about some caching tools, object cache, or some security tool that can block the tagdiv composer. Also, I can see you use a lot of ads.
If your PHP version is 7.4, then it is okay.
Thank you!
Hi,
I see that you have the LiteSpeed cache plugin; please disable it and check after.
Also, please go to the theme panel -> block settings -> inline css and disable the option to minify the css.
Thank you!
Hello @yash3114!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello!
1. There should be a plugin conflict because even the scroll is not working. And if you click everywhere on your site, it will redirect you to another site. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
2. If you want to see the mobile page for your desktop version, then you should uninstall the Mobile theme & AMP plugin.
We have 3 options for mobile versions that you can use:
1) Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2) Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3) Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
