Search Results for 'cache'

Hi,

I did not found any issues using the latest version of the theme, so please make sure that you test this like Emil suggested without any plugins active, leave just Visual Composer active, clear cache and purge your files if you use CDN, also resave your permalinks.
Also if you still have this issue send an email at contact@tagdiv.com and provide wp-access so we can take a look, also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

I have checked your site and you have some js errors in the console that may cause this issue – http://screencast.com/t/Imbv3nUDSMlq So please make sure that you test this without any plugins active, leave only Visual Composer, clear cache and purge your files if you use CDN. Also please disable all js/css minification and see if you still have this issue.

Thanks!

Hi,

Please make sure that you use the latest version of the theme 6.3.2 and check this without any plugins active except of Visual Composer, clear cache and purge your files if you use CDN. Also disable any css/js minifications.
You have these errors in the console that causing this issue – http://screencast.com/t/VVlOIgW74XE also you can disable lazy load effect if you don’t need it – http://screencast.com/t/oD1T5EktqTfv

Thanks!

Hi,

I have checked your site and on homepage is displayed your own logo – http://screencast.com/t/or5qfoVHAIGs Please clear cache maybe it is a caching issue.

Thanks!

Hi,

The wordpress top bar should not appear there and I think that it is caused by a plugin that you use. Please check this without any plugins active, leave only Visual Composer active, clear cache and see if you still have this issue.

Thanks!

Hi,

Please make sure that you check this without any plugins active except of Visual Composer, clear cache and see if you still have this issue. Also make sure that you use the latest version of Visual Composer provided with the theme files, delete the old version of the plugin and install/activate it from here – http://screencast.com/t/zhdYA8VHFP and check the version – http://screencast.com/t/yErx8GCe8g Let me know how it goes!

Thanks!

Hi,

You should not have this issue if you updated to the latest version 6.3.2 so make sure that you have updated the theme properly, clear the cache and purge your files if you use CDN.
If you still have this issue please send an email at contact@tagdiv.com and provide wo-access so we can take a look and also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

Please check this without any plugins active except of Visual Composer, clear cache and see if you still have this gap. I f you don’t have this gap anymore, activate your plugins one by one and see which one caused this space.
I have inspected this on your site and you have a link there right after the body – http://screencast.com/t/Nec310sshJAN this creates that space – http://screencast.com/t/Q3oFMRZ9z you will have to find out which plugin add it or if you have any custom modifications please remove it.

Thanks!

Hi,

Please make sure that you use the latest version of the theme and also you update the plugins that come with the theme files, you can find them in the /plugins folder. Also if you use child theme please make sure that it is the same version like the main theme. First you can switch to the main theme, clear cache and see if it works. Also please provide a link so we can inspect this.

Thanks!

Hi,

Sorry for the delay, we take each message from the old ones to the newest. If you bump the message it will go among the latest and the reply time will be increased.
Did you solved this issue? Please check this without any plugins active, leave only Visual Composer active, clear cache and purge your files if you use CDN. If you have the js/css compressed please disable it.
If you still have this issue please provide a link so we can take a look, also you can try to disable lazy load effect from Theme Panel > Template Settings – http://screencast.com/t/mMkDL3Sk5LmV

Thanks!

Hi,

I’m not sure why you still have this issue as it was fixed in 6.3.2 version of the theme – http://screencast.com/t/vEL3pAb6Esm please try without custom css and clear cache.

Thanks!

Hi,

We’re sorry to hear that you had issue with our theme. We make a lot of tests on each update before releasing it, unfortunately it’s impossible to replicate all conditions. There are many servers and each come with different settings.
On most cases the layout issues are caused by cache or cdn, it may still deliver an old version for some of the theme files(ex. style.css). The demos download a few images from our servers, this process should run smooth but in some rare cases the connection it too slow and results in a connection timeout. Try to install it again or try installing another demo, see if there’s a difference in behavior. Let me know how it goes.
We’re looking for an alternative to this.
If the above solutions are not working please send an email at contact@tagdiv.com , paste a link to this conversation and provide wp-admin access so we can take a look.

Thank you!

Hi,

Please update the theme to the latest version, clear the cache/cdn (if you use any) and check again.

Thank you!