Search Results for 'cache'

Hi,

Did you installed the demo successfully, without any errors? Please make sure that you have updated/installed also the plugins that come with the theme files especially Visual Composer install it from – http://screencast.com/t/M0ZXtbAd9LSc and make sure that you use the latest version – http://screencast.com/t/hJOIbj3hd5
Please check this also without any plugins active, leave just Visual Composer, clear cache and see if you still have this issue also provide a link so we can take a look.

Thanks!

Hi,

Please make sure that you use the latest theme version 6.3 and you also update the plugins that come with the theme files. Then check this only with Visual Composer and Tablepress plugins active, clear cache and purge your files and see if you still have this issue as maybe Tablepress is in a conflict with another plugin and not with the theme. I have also installed and activate this plugin but it did not caused any issues for tagdiv gallery – http://screencast.com/t/l0nWwR88

Thanks!

Hi,

Please try to use default page template, disable all your plugins, leave only Visual Composer active, clear cache and purge your files if you use CDN, then check if you still have this issue. Also make sure that you use the latest theme version and also you update the plugins that come with the theme files from the /plugins folder. Also if you use child theme please update it to the theme version that you use.
If you still have this issue please send an email at contact@tagdiv.com and provide wp-access so we can take a closer look at this, paste a link to this topic so we can know who you are and what your issue is.

Thanks!

• This reply was modified 11 years by Alin [tagDiv].

Hi,

Please provide your site URL so we can take a look. Also please make sure that no files from version 4 of the theme remain after update like it is specified in the docs(this depends how did you updated FTP,wordpress..) and check if you updated also the plugins that come with the theme files from the /plugins folder and check the version – http://screencast.com/t/nn2stdsARkr
If you follow all these steps from “how to update 4-6” guide and run the script check your page only with Visual Composer active an also clear cache. You need also to regenerate the thumbnails after update – https://forum.tagdiv.com/using-the-theme-with-existing-content/
Please note that in version 6 any customization(to the theme files, custom css) from old version will not work and you will have to re-add them. In the “how to update” guide is specified that you will have to run the script that will import from database your settings, will change the shortcodes. Unfortunately you will have to re-add your widgets in the sidebars as some of them may not be imported or don’t exist anymore, also they will become inactive.

Thanks!

Hi,

I’ve checked your site and found these errors in browser’s console: http://screencast.com/t/1pPVDiMdp2 which cause you menu issues on mobiles so please test this without using any plugins, leave just theme’s plugins active, empty all caches and test again.

Thanks

Hi,

Please make sure that you use the latest theme version 6.3 and also update the plugins that come with the theme files from the /plugins folder. Also you can check this without any plugins active, leave only Visual Composer active, clear cache and see if you still have this issue. Let me know!

I’m not sure what you mean, the theme doesn’t have such of feature for users.

Thanks!

• This reply was modified 11 years by Alin [tagDiv].

Hi,

Please check this also without any plugins active, leave just Visual Composer active, clear cache and purge your files if you use CDN then check it on IE older versions and see if you still have this issue. Before release the theme was tested also on IE older versions(from IE8) so it should work also in your case – http://screencast.com/t/OUV3bwDs5dy – http://screencast.com/t/fAhVOtQE

Thanks!

Hi,

I have also checked this using the latest theme version and did not found any issues – http://screencast.com/t/bnL7eZLlxs – http://screencast.com/t/VBYE25cXf please clear cache and check if you still have this issue also provide a link.

Thanks!

Hi,

Please deactivate all plugins, leave just Visual Composer enabled, clear cache and see if you still have this issue. If it doesn’t solve it please send an email at contact@tagdiv.com provide wp-access so we can take a look and also paste a link to this topic so we can know who you are and what your issue is.

Thanks!

Hi,

This seems to be a caching issue please make sure that you clear all the cache and purge your files if you use CDN.
We only recommend using just page cache enabled(default settings): https://forum.tagdiv.com/how-to-make-the-site-faster/ so make sure you use the same for your cahce plugin.
Also you can check this by creating a new post, disable all the plugins except of Visual Composer, clear the cache and purge your files if you use CDN and see if you articles appears.

Thanks!

Hi,

Please check this without any plugins active, leave just Visual Composer active, clear cache and see if you still have this issue. Also disable any css/js minifications. You have these errors in the console that may affect stretched background image – http://screencast.com/t/VVhAsyEukl

Thanks!

Hi,

I have checked your page and you have some errors in the console – http://screencast.com/t/n7ymwXIElTCz please check this without any plugins active except of Visual Composer, clear cache and see if you still have this issue. Also check this without any css/js minification.

Thanks!

Hi,

We only recommend using W3 Totals cache with just page cache enabled: https://forum.tagdiv.com/page-speed-guide/ (fifth section).
You can find it in W3 Cache under ‘Page Cache’. Tick the box called ‘Preload the post cache upon publish events’. search for similar options within your plugin and set it to update cache if the post content is changed.

Thanks

Here is tutorial which might help you on this: http://www.wpbeginner.com/plugins/how-to-install-and-setup-w3-total-cache-for-beginners/

Thanks for the message!

Hi,

Do you have any custom css for newsticker next/prev buttons? As I have checked this an did not found any issues with it, you also can see on our demo. If you don’t have any customizations please disable all your plugins, leave just Visual Composer active, clear cache and see if you still have this issue. Also remove any js/css minification.

Thanks!

Hi,

Please make sure that you use the latest theme version 6.2.1 and also the latest version of Visual Composer (4.5.3) provided with the theme files. Also please deactivate all plugins except of Visual Composer, clear cache and see if you still have this issue and it is not caused by a plugin.

Thanks!