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Bettina
tagDiv Staff

Hello @opes!

Yes, the detection is this one: https://prnt.sc/FKgdaCIoLurh
Most social media platforms have specific requirements for preview images, such as minimum and maximum sizes and aspect ratios. Make sure that the image you’re using meets these requirements. Clear your cache and try sharing the link again.
If you haven’t specified an OG image on your page, or if the specified OG image is missing or too small, LinkedIn may default to displaying your author picture instead.
If your author picture is set as the default for your website, change the default image to the OG image.

Thank you!

Anamaria
tagDiv Staff

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please use the last version of WordPress 6.1.1 with the last theme version Newspaper 12.3 (if you have a theme version older, then tagDiv Composer does not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff
Anamaria
tagDiv Staff

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Youngman
tagDiv Member

I was in the same case, it was indeed a cache problem but I could never find a workaround. Moreover, I’m not good at coding or advanced settings. I don’t use cloudflare, I use the litespeed cache server, I asked for a ticket for support from litespeed, then they just said there was a problem with the tagDiv Mobile Theme and I decided not to use the plugin, even editing with a special mobile theme is the same. I can only edit the mobile theme via the standard responsive editing composer.

I just think the server will try to load the mobile view first and make desktop users or visitors always see the mobile view, because maybe it’s faster to access, that’s my logic.

I think this problem can be solved, because I or as a person cannot use the full power functions of this theme.

Bettina
tagDiv Staff

Hello @coinedition!

You should be able to edit them or re-translated. I can see some elements are missing.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Henrieta
tagDiv Member

Cloudflare APO

When using Cloudflare APO at the same time as the “Separate Cache for Mobile Devices” option, make sure to enable Cloudflare APO’s caching by device type. Here is where you can find it:
– The setting from the Cloudflare dashboard’s APO card
– or from the WordPress plugin version 4.4.0 or later
This will force Cloudflare APO to cache and serve the right version of the page.

Henrieta
tagDiv Member

This situation can appear from the cache, please make sure that the cache plugin you use can make a mobile cache that is delivered separately.

Cloudflare Cache Everything

When using Cloudflare Cache Everything page rule, Cloudflare will cache whichever device version will come first, and will serve it to all following visits.

It needs to be turned off if it is mandatory to have a different cache version for mobile and desktop.

  • This reply was modified 3 years by Henrieta.
  • This reply was modified 3 years by Henrieta.
Ramletb
tagDiv Member

Also having this problem. We using Kinsta cache (from our hosting company), uninstalled and reinstalled but the issue has not been resolved.

BEN ADDOU
tagDiv Member

The problem appeared after updating to 12.1
Yes, I have cleared all the cache and changed the browser to another, to no avail
I don’t know what’s wrong, please find the right solution

It works on another site with no problems

Bettina
tagDiv Staff

Hello!

This issue is due to the cache. So, please uninstall all the cache plugins that you use and also check if your host is not using any extra caching tools.

Thank you!

propagare
Participant
#0

Hi

We are having a strange problem. We use Newspapper on several sites, with the same settings, but one in particular has a problem that we were unable to resolve.
When accessing the site, the mobile layout/page is displayed for the desktop and the mobile page/layout appears on the desktop.
We use the mobile themeplate for the home, title and category.
The strangest thing is that this doesn’t happen all the time. We disabled WP Rocket to see if the problem was the cache created by it, but it worked for a longer period, but the problem happens again.

– The mobile theme plugin is not activated
– Separate caching option for mobile was enabled in WP Rootet
– We used week pro and made some layout changes
– The problem does not appear for logged in users
– After editing the site, the layout is correct in incognito tabs for a while, but then returns

url: https://ocapixaba.com.br
Correct desktop layout: https://imgur.com/a/CK2mwnG
Mobile page being displayed on desktop: https://imgur.com/a/RNAkZrB

The only way to solve it was to deactivate the mobile version of the pages

How can we solve this problem?

Anamaria
tagDiv Staff

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

squallhajime
tagDiv Member

Hi thanks for the reply. It’s already turned on. cleared cache too. still the same not displaying.

Anamaria
tagDiv Staff

Hello,

Please make sure you have enabled the option GOOGLE FONTS from Theme Panel -> Theme Fonts => https://www.screencast.com/t/nRDhc67yve
Also, clear all cache(also from your browser).

Thank you!

Anamaria
tagDiv Staff

Hello,

You have to ask the authors of the plugin -> https://wordpress.org/support/plugin/wp-super-cache/, unfortunately, the problem is not related to the theme.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Anamaria
tagDiv Staff

Hi,

We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Do not use multiple cache plugins!

Thank you!

Anamaria
tagDiv Staff

Hi @cashflow270,

Maybe you have CDN, or on the host is a plugin for cache, please ask your host about it.

Thank you!

Anamaria
tagDiv Staff

Hi,

If you disable the SiteGround Optimizer plugin the menu and search work.

There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/topic/high-number-of-ajax-request/
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
https://forum.tagdiv.com/topic/sql-querys-high-cpu/
https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
https://underconstructionpage.com/optimize-wordpress-database/
https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

Thank you!

Central
Participant
#0

What is the cache plugin you advice to use with this theme?

Vovi
tagDiv Member

I disabled Rocket Loader, and clear cloudflare cache, and it fixed.

But it’s only temporary, after a few days, the error 403 again

prezzicrazy
tagDiv Member

I just checked on the staging site and it’s still not working, so I saw that the issue is caused by the SiteGround plugin, so how do I fix the problem since that plugin is needed for the site optimization? If it’s caused by the cache management, I could also turn it off and leave only the cache on Cloudflare, but only if this resolves the problem. If you could let me know how to proceed or if you want to take care of it, I would be grateful. Anyway, let me know how to proceed. Thank you.

Bettina
tagDiv Staff

Hello @nickmde !

Uninstall the Mobile theme plugin, clear the cache and check the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check if you don’t have a plugin for cache activated on the server.

Thank you!

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