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Hello @altdenis !
Please make a test and uninstall it because the issue can be caused by the cache plugin that you use if it’s an untested plugin with our theme.
We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Hope that helps you!
Thank you!
Hello!
Please edit the homepage with the TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there. See if the difference can be seen there or not.
If not, then the problem could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.
Hope that helps you!
Thank you!
Hello @altdenis !
This kind of issue could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello @Rhonda!
Please make sure you do not use WP Bakery plugin!
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Thank you!
Hello @aaronwongxm!
Please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
Please provide more details about what layouts you want to delete. If this is a cloud template you can delete it from Cloud Templates -> https://i.imgur.com/6UwvT5c.png
Also, please check if the problem is not from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello @Muhabarishaji!
First of all, please make sure you have the latest version of the theme(11.4) and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Please let me know the results!
Thank you!
Hello,
Did you use a plugin for a lazy load? Please try to disable the plugin or the settings from a plugin that has this option, clear all cache and see the results.
Thank you!
Hello @desirevp!
You should import, assign and use a cloud/PRO single post template from cloud templates in order to edit with the TagDiv Composer.
Please check this guide from here: https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
Please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello Barbara!
Deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache and see if the error persists.
Thank you!
Hello,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.
Hope this helps you!
Thank you!
Hello,
Please let me know where you add the logo, in Theme Panel or you made the changes with tagDiv Composer.
Also, please check the SVG section and delete the code for the logo, after purge all the cache.
Thank you!
We’ve made sure we’re running the latest versions of all plugins and themes. All caches cleared etc.
Once again, you seem to be sending me references to images that are in the BODY of the post, whereas we’re asking you specifically about the FEATURED image which does NOT appear in the body of the post.
Hello @Sheraz91121!
Please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hello @aaronwongxm!
I can see the featured image too for that post. Please try to set the featured image again, clear the cache, and see the results.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Hi,
My adsense ads are not displayed on the pages, I have wp super cache, I have the settings as per your guide but it still doesn’t work, how can I solve the problem? https://prnt.sc/26it4cz
Many tnks
Seems this issue is caused by a cache plugin -> https://i.imgur.com/ykoieqj.png
Did you use a plugin to minify the CSS/js?
Thank you!
Hello @jose!
Please try to set the featured image again there, and see the results. Also, you can deactivate the lightbox too.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Thank you!
Hello @vikasnangia!
First of all, please make sure you have the latest version of the theme(11.4) and plugins.
Please make sure you select the image first, then the setting will appear: https://www.screencast.com/t/tdLbJ2Vm6z8N
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Thank you!
Hi liolios,
Usually, this problem can be related to the cache plugin, please make a test with it disabled. If the problem is no longer persist, then you need to check to see what options from js/ajax from the cache do not need to be cached.
Thank you!
Hello,
I verified your website and now the logo is showing -> https://i.imgur.com/R7tigIe.png, maybe was a problem related to the cache.
Also, you can set the width for SVG logo -> https://i.imgur.com/ddiA3RU.png
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2
Thank you!
Hi,
Seems you have the mobile theme plugin activated -> https://i.imgur.com/PI0EUK1.png, please deactivate it, clear all cache and check after the mobile version.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Also, please do a test using only tagDiv plugins -> https://i.imgur.com/j8q38If.png, and see if the problem persists and check the custom codes that you added.
Thank you!
