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Hello Ethan,
Please do the following steps
1. disable tagDiv Opt-in builder
2. uninstall(delete) tagDiv Opt-in builder
3. clear cache (if cache plugin exists)
4. install tagDiv Opt-in builder
5. activate tagDiv Opt-in builder
6. clear cache (if cache plugin exists)
After this, it should work fine.
Thank you!
Hi,
This kind of issue could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hey,
So I reached out to my host about admin-ajax.php and object cache possibilities and they checked them out. Apparently I needed to increase the memory limit and the pool buffer size on my server.
That just fixed the issue. Thanks.
Last time I checked the website I saw that the menu is now showing a white line, whereas I can remember this not being here. You can find the website and menu here: https://motorstof.nl
As you can see below the categories there’s a white line in between a thin black one. I already flushed the cache but this has not solved the issue. I have also looked at some settings, but they do not seem changed. Is this something I can change somewhere, or is it bugged somehow?
Hello. I am currently failing to change my Article Inline Ad in https://www.bet3.gr/
I followed the instructions of this page: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/, with the td-visible attributes, as it not a Google AdSense Ad, but an HTML handmade one. I emptied cache for several times: I use the WP Rocket plugin.
But my website keeps displaying the old settings, i.e. the old HMTL code in Article Inline Ad field of Newspaper Theme Panel. There are no other relevant settings that I have changed. I am sending this e-mail on your support team 60+ minutes after the issue first arised. Do I have to wait longer? Could it be a server cache issue? Or is it a bug on ADS section of Theme Panel?
Looking forward to hearing from you.
Best regards,
Konstantinos Vorilas
Hello @desirevp!
I’ve tested your website on Microsoft Edge browser and it seems to work good. Please make sure your browser has the latest update, delete the cache and see the results.
Thank you!
Hello!
Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience.
Check if some settings are not interfering there: check this guide: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
Hope that helps you!
Thank you!
Hi,
About the code that you added, please remove those related to cart, in this way you can be sure that will not interfere.
From what I seen on your record and from the tests that I made it is like the cart is not updated only if you refresh the page.
Also, when you are logged the problem happens? If not it can also be from some settings from the cache plugin. It may be from the siteground optimizer settings.
Thank you!
Hello @denoticias!
Please make sure you did all the steps which I mentioned here: https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make sure it’s not a simbol or a strange character in the shortcodes if you use tagdiv Composer and deactivate all the non tagdiv plugins and cache plugins.
Let me know the results!
Thank you!
Hello!
For example, I have the version of wp 5.9 and php version 7.2.34 and I can not meet all these problems. Make sure you have only the tagdiv plugins and not using some extra non-tested plugins with our theme or cache plugins.
Also, we can investigate this issue and it will help us if you send an email at contact@tagdiv.com and provide wp-admin.
Thank you!
Hello @soportesoci!
Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and let me know the results! Check the PHP version that you have and use it the recommended one 7.4.
Thank you!
Hi,
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.
Thanks!
Hello,
Did you use a plugin for a lazy load? Please try to disable the plugin or the settings from a plugin that has this option, clear all cache and see the results.
I saw that until the images are loaded, that space appears, after loading it is displayed well -> https://i.imgur.com/o2mDgRG.jpg
Thank you!
Hello @moataz!
Please make a test and uninstall all the cache plugins you use, clear the cache from your browser and let me know the results!
Thank you!
Hello. At the moment I use only theme plugins and plus WP Super Cache and Yoast SEO. Was removed Site Kit by Google, Yandex Metrika counter, but nothing changed, the problem remained. Some time ago, everything worked even with installed plugins. And another problem is how to get rid of the subloading of the following records? The Ajax function is disabled in the themes panel. Can I send you a link to the site with a personal message?
Thank you in advance.
The site is not on a shared server it is on a dedicated AWS server. We have followed your site’s faster guide and are using the WP Super Cache and AWS CloudFront. Here is a video of our Theme Status. https://www.screencast.com/t/4KaFkanKOk.
If you need access to the back end please let me know.
Hi,
The Search Results can be slow if you have many posts and the server is not dedicate.
What you can do is to use a database cache.
Also, if you want to make the site faster, you can check our guide -> https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!
Hi,
So, it acting like the settings were saved, but when you re-load the page the settings were not saved? If is so, then it can be an object cache, we have a guide for this -> https://i.imgur.com/YcP7gz4.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
If the “load” icon is loading continue without stopping, then most probably you have an admin-ajax.php error, check the console to see if you get some errors.
Normally, admin-ajax.php is blocked by modSecurity from host, it can be from firewall or other security modules/plugins.
Thank you!
Hi vikasnangia,
That flesh/slide of background color as far as I know is not from the theme, usually is from some plugins, or it can be from rocket loader from CDN.
Please set the rocket loader to off like in our guide ->https://tagdiv.com/how-to-set-up-cloudflare-cdn/
Please clear all cache after you change the settings.
Let me know the results!
Thank you !
Hi,
I just checked your website and it looks ok -> https://i.imgur.com/yfq3JEx.jpg -> https://i.imgur.com/vLFTgir.png now about this https://i.imgur.com/VxZoPft.png is this problem happening when you are logged ? If, the problem is only when you are not login, then you need to check the cache plugin settings.
Thank you!
We have a concern with the Newspaper Search results is slow in returning any content.
We have WP Super Cache install and have configured this per your documentation.https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please advise.
Hi Bettina,
I have Siteground as provider and it has a dynamic cache in its tools. I deactivate it and I fixed. I think it happen only in home page grid boxes.
Ciao,
S.
Hi Bettina,
I deactivated all of the plugins except tagdiv, flushed cache, and opened a post in a private browser. The articles are still not showing the sidebar.
I did discover that when I created a new post template from Tag Div’s cloud source that the sidebar posts that are built into the template do appear. So the problem is specific to the WordPress widgets section. Sidebars items appear when added manually to the page or past, but not from the widgets section of WordPress.
As a temporary solution to this, is there a way to set the default post template to one of the Cloud templates that I downloaded to my WordPress panel?
Thank you for your help!
~Rhonda
