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Hello Caner!
We recommend using only one cache plugin, the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure
Thank you!
Hello @jitendrachrysolite!
Please make sure you set up the featured images like in this guide: https://forum.tagdiv.com/featured-image-or-video/
Try to deactivate the lazy load from the theme panel: https://www.screencast.com/t/O5pfqQdb
If not, then the problem could be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache from your browser and try again.
Hope that helps you!
Thank you!
Hello,
Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache and see if the error persists.
Thank you!
Please advise on how to change the inline text Background Color. When I follow the guidelines stated in the documentation, the color does not change. I’ve cleared cache. I’ve changed the default background color in TagDiv composer and in Theme panel. It seems to keep the Demo color ( Raw & Wild demo).
Did you clear the browser cache?
To follow up. I noticed that it’s not just happening on Guest Authors. If I change the guest author in an article or the category in an article that meta information displays correctly on the specific article page but NOT on the homepage. I’m sending sample of what I mean.
https://www.screencast.com/t/8JMjOioPgDP
https://www.screencast.com/t/y9JyKOpq7
Earlier it was actually displaying MY gravatar photo (I am NOT the guest author) in that spot next to the author name but now showing no photo) on the homepage. It’s as if the homepage is clearing cache but I have cleared it on host side and browser side.
Hello @Atithya!
Please try to add that code after line “# END WordPress” in .htaccess and make sure your requirements are set as in the guide: https://forum.tagdiv.com/requirements-for-newspaper/.
White screen issues are often plugin-related, so please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results. You could contact the hosting provider, they may be able to help.
Thank you!
That is how I exactly set the mobile theme!
But it doesnt work.
I will check cache plugin.
Hi there
After the latest update, we have 2x date on posts. For some reason even playing with options does not change a thing. I have disabled the cache plugin.
https://www.sisak.info/2022/02/04/za-zaposljavanje-aktualnog-dozupana-2020-urigirao-glavni-tajnik-hdz-a-krunoslav-katicic/
Hello Caner!
Make sure you assign your mobile page to your desktop page template: https://www.screencast.com/t/cI3kmlNrcklY -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This issue can be from a cache plugin. Please check!
Thank you!
Yes, It’s work.
Step is…
step (1) login your Cpanel and follow to the /public_html/wp-content
step (2) Remove the “object-cache.php” file
step (3) change the “plugins” folder name to “pluginss”
step (4) add new file “object-cache.php” file name.
step (5) change the “pluginss” folder name to “plugins”
then try to activate your license key, It’s work with me.
Thanks
Pantha Studio
Hello @sejpost!
Could you test it into a new browser(cache cleared) or an incognito/private tab withoout any browser extensions?
Let me know the results!
Thank you!
Hello Greg!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Thank you!
Hello @petitefilms!
It seems that the errors comes from the extra plugins that you have. Deactivate them, clear the cache and see the results. It might be a plugin conflict there.
Thank you!
Hello @infod99!
I’ve checked your website and your hamburger menu from mobile is working great.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Thank you!
I purgeed cache and the OPcache from WP Rocket and it didn’t work.
What do you want to say:”Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.”?
Hi,
Please purge your cache and the OPcache from WP Rocket, and try again.
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.
Thank you!
Hello @alvecrisservices !
Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results. In this mood you’ll see if a plugin causes this inconvenience or it is a cache issue.
Thank you!
Hi,
I’ve cleared the cache, but it didnt helped.
But i’ve noticed that this problem only occurs on the desktop. When i navigate to the website using my mobile, the thumbsnail works as it should be..
So i was wondering if this is a plug-in issue..?
The link to the website: https://futbolkonusalim.net
Hello @firebrandmedia!
It should work on your website too. Please re-check the settings and the ad codes. Make sure it’s not from a cache plugin issue, deactivate it, clear the cache from your browser and see the results!
Thank you!
Hello @greenleads_bg!
Please execute these steps:
1. disable TagDiv Composer & Cloud Library plugins
2. uninstall(delete) TagDiv Composer & Cloud Library plugins
3. clear cache (if cache plugin exists)
4. install TagDiv Composer & Cloud Library plugins
5. activate TagDiv Composer & Cloud Library plugins
6. clear cache (if cache plugin exists)
If the problem is still there, then we should take a look and see what happened there. Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
If the posts are not display only when you are not logged, that means it is related to the cache. Please check the cache plugin and make sure that this is set to be clear when a posts is publish or updated.
We recommend wp super cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello @steven786!
Please refresh the page in Composer, and check if you set up some HTML code or some special characters in the element’s settings when you edit the page with TagDiv Composer. Also, if this error appear only on a page, try to revert a revision: https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/ -> https://i.imgur.com/jbmCnzm.png for that page.
We have a guide with some tips why our Composer is not working properly: https://forum.tagdiv.com/tagdiv-composer-not-working/
If you use untested plugins with our theme, then please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache, because the issue can be from a plugin conflict.
Thank you!
Hi,
The pagespeed do not depends only by the theme, there are a lot of elements, like page elements, external resources, ads, extra plugins…
As I see on your website, there are no theme problems, but maybe you can optimize better the pagespeed for your website:
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/autoptimize-install-configuration/
I hope this will help you
