No search results were found in Documentation!
Hello!
The tagdiv Composer is the main plugin. So, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
If the problem is still there, then we need to investigate more this issue, because I can not recreate this issue on my end.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you for understanding!
Hello!
1. You can set nofollow, noopener or noreferrer.
2. Please make sure your settings are done as in this documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Disconnect your instagram and facebook, please execute these steps:
1. disable TagDiv Composer and tagDiv Social Counter
2. uninstall(delete) TagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install TagDiv Composer and tagDiv Social Counter
5. activate TagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the instagram and facebook account again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure you have the latest version of the WordPress, theme, plugins(11.3.2) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Please make a full backup, send an email at contact@tagdiv.com and provide your license code, wp-admin and Cpanel access, so we can investigate these issues. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thank you!
Hello!
Please make sure this is not a cache issue and please provide some screenshots with those duplicate URLs where they appear.
Thank you!
Hello!
Unfortunately, there is no other alternative setting in our theme on the row.
The problem could be from the browser, plugin conflict or a cache issue.
Please make a test, deactivate the cache and all the non tagdiv plugins, clear the cache from your browser and see the results.
If the problem is still there, then we can take a look if you want and see what can be done there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I can see an error when I’m trying to see your posts which come from an external plugin.
So, the issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
The archive is set to display the random posts.
Another strange thing is that the css code appears only for an author, in posts from about 10 years ago, for the others all is normal. We have an emormous archive of 11.881 posts from 2003.
I initially thought it depended on copy and pasting from word documents, which generates weird html tags. But I checked and in text mode everything is normal.
I will try to do tests on plugins and clear the cache.
Thanks!
Hi, we recently updated our newspaper theme to the recent release, but one thing we noticed is that our homepage background video isn’t playing anymore. It’s stuck on the Thumbnail. It will randomly work for a few minutes and then stops auto-playing. Nothing was changed other than updating the theme, wondering if there’s something we missed.
What’s weird is that part of the team in Asia isn’t experiencing this issue but everyone in the US is seeing the same issue. We’ve cleared the cache and spoken to the Server company but nothing seems to help. Decided to check here since this only started once we updated the theme.
Also is there a different way to add background videos other than using YouTube?
Here is our site – https://www.creditiq.org/
Thanks
Hello!
Check if you have some errors in the console and consult your Google Adsense account first. Delete the cache, also from your browser and check if you do not have any ad block extensions.
If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Yes, you can change that like in your video, save the changes in the theme panel and it should change also in front end. When you edit the article with the TagDiv Composer, make sure you’ve added the element Single Post Share. Clear the cache and see the results.
Thank you!
Hello!
Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browsers) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I made the same changes, cleared cache, and I’m still seeing captions only https://tallahasseefoodies.com/
Hi, as per your suggestions. We have tried changing the size and quantity of images and clear the cache. But, got no fruitful result and still only the captions are showing.
Please check the following pic:
Result:
Hi,
This is quite a strange situation. What I suggest is to check the problem step by step.
The archive is set to display the latest posts in archive or random posts? If is on latest and are display old posts, then most possible to be a plugin conflict.
That code, like you said it is a css, that it is apply for that block so if the problem is solved after you update the page, it can be from some object cache or a plugin conflict.
The last problem seems that the response version is not apply correctly, now this also in most cases it is related to cache plugins.
What I can suggest is that first to make a test using only the theme plugins and see if the problem is still persist.
Please let us know the results!
Hello!
@siobhan110 If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
Please make sure you have the latest version of the WordPress, theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
Let me know the results!
Thank you!
Hello!
Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
Hope that helps you!
Thank you!
Hello @havard2k !
If you use the WP Super Cache and the problem is still there, then please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
I made a test and for me works the video ids => https://i.imgur.com/WDi2XKm.png, please try to clear all cache and try to set one an id, save and see if it works.
Thank you!
Hello,
If you have a cache plugin, please clear (purge) the cache.
Thank you!
Hello,
Please go in Preferences -> Panels and enable the Featured Image/Video/Audio => https://i.imgur.com/B7LRIKy.png -> https://i.imgur.com/kyfTBMr.png
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
