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Hi, I am facing a weird issue with my website electronicsforu.com. In 2-3 days my desktop website changes to AMP page. It occurs every 2-3 days. For fixing this I am clearing the cache always. Once the cache is cleared, this problem fixes. But why it is happening all the time. Is there any permanent solution?
Hello again!
I’ve downloaded WP Super Cache plugin, and it worked. But sometimes, my phone shows the desktop page in mobile form until I flush the cache with my hosting service.
Is there a way to prevent this from happening?
Hello,
I’m using the ajax view counter because my pages are cached, but it’s not working properly. When loading it jumps back to the value of when the cache was last cleared. Example: https://demopetclass.com/?p=1
How can I make it update the first value correctly as well?
Thanks!
Hello!
Please make sure you have the Standard Pack plugin installed and active, check in the Newspaper -> Plugins.
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Unfortunately, LS cache is not a tested plugin with our theme, only the WP Super Cache.
You can use which one is suitable for your needs, but please take care for a future plugin conflict.
Thank you!
Hello,
I have LS cache but the plugin does not seem to be recognized by my theme which recommends me to install WP Super Cache is it a bug or a bad manipulation and my part? Thank you
Hello!
The issue can be from a plugin conflict or a cache problem, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello.
I can see that. But it’s strange because i continue with the same problem. I’ve tested different browsers and the one that does not give me problem is samsung broswer on mobile.
I’ve clean broswer cache and cloudflare and plugin cache and nothing hummm
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I’ve tested on my end with the same demo, in the Appearance -> Customize and there is no fatal error or anything else like: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3.1).
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello,
In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.8.1 with the last theme version Newspaper 11.3.1 and see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Let me know the results!
Thank you!
Thanks for replying,
But still the problem is not solved.
My menu doesnt have sub-menu.
I disabled all plugins except tagdiv,i also cleared cache, but still the problem is there.
Hello,
Usually, this problem is when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
Thank you!
Hello!
This could be a cache problem or a plugin conflict. Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Better deactivate the mobile theme plugin and see the results, and assign the mobile page for page, like this => https://www.screencast.com/t/lektAhyjd
Also, clear your cache.
Hope this helps you!
Thank you!
Hello!
Please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Also, start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please provide some screenshots/video about how this header looks like in the TagDiv Composer and check for a plugin conflict (deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again) or some custom CSS if you have which can interfere.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
Still I have the problem with auto load. Tried many different variations. I think nor tagdiv team nor wp-rocket can do anything because of the security concerns. My whole site is static. I don’t need nonce or any other security concern for form fields. Yet I have to face this issue and manually purge cache every day or change wp-rocket or get rid of auto load feature of Newspaper theme which seems appealing.
Hi, I put a column text on my page and nothing I type appears on the page as you can see here: https://prnt.sc/1wagom2
The only plugin I have installed are tagdiv composer and tagdiv cloud library, since I`m building the website from scratch.
I was using wp super cache and deactivated, didn’t work.
Please help me
Hello!
Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The color which is set on Blockquote is the THEME ACCENT COLOR from Theme Panel -> Theme Colors -> General => https://www.screencast.com/t/KEoP35E0kK.
Also, normally if you have a Single Post Template from tagDiv Cloud Library, the color should change https://i.imgur.com/1OeB4N8.png
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again
Thank you!
Hello!
The last version of the theme is 11.3.1.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
