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Hi Calin,
Sorry for some reason the email was in my junk. I have checked everything but didn’t manage to find the problem, this is a new bug we didn’t have any issue with before. I have indeed clear cache. I can give you access to see what can cause this.
Hello, @mecanicaonline
I checked your website and now is displayed correctly on desktop https://www.screencast.com/t/Zx4INeNsXPu
Please ask your host if a cache plugin is enabled.
Also, if you don’t want to use the mobile theme plugin, you can disable it.
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!
The most important issue that needs immediate attention is cache, please understand this is a news channel and any change has to be shown on the website instantly, the posts are displayed immediately but any cosmetic changes take quite a while to show. Moreover, we had to choose mobile-home for the mobile version since there are not customization options possible when AMP options are chosen. So we are forced to choose the mobile option instead of AMP. There we have replicated the desktop page and done minor corrections as we wanted a similar look in mobile like the desktop version. We wanted the Header to be sticky which is chosen in mobile page but it is been half-hour the changes are not seen. When we installed WP Super Fast but shown no results. please guide.
We had chosen the default global mobile header which spoils the tablet header, we don’t want a mobile header as the iPad or tablet header suggest us what do now.
Hi WayOne,
The theme is not tested with Brave Browser, but I installed on my pc and for me your website seems to work correctly -> https://i.imgur.com/XbVUN2k.jpg -> https://i.imgur.com/vVapAaS.jpg
Also I see that you have the mobile theme plugin enable and that the mobile version is display on desktop, do you want to use the mobile theme plugin ? If yes, then you cache plugin must have support for mobile version like WP Super Cache -> https://i.imgur.com/yi88o58.png -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ or disable the mobile theme plugin.
Thank you!
Hello,
If I understood correctly when you make a setting it is not saved, right?
If so, please check if you have object cache, this file can be created by a plugin you use or you can have on the host, please ask if it exists.
Also, please set the Wordfence plugin in learning mode.
To remove the post views and comment count please check the above link provided by my colleague or this video https://www.screencast.com/t/9RSOmBWrb04
Thank you!
I followed the WP Super Cache configuration recommendations, but the problem persists.
I don’t know what to do anymore.
Portuguese >> Segui as recomendações de configuração do WP Super Cache, mas o problema persiste.
Já não sei mais o que fazer.
Hey Calin
Thanks for help… I’ve been using Newsmag for years and rarely need to contact support, so the theme works very well, good job… I checked and already had WP Super Cache installed, i checked the settings but lm not techie. I reset Cache Content and it now has pages cached but page still not showing correctly on Brave Browser. I deleted the browser cache as well. Any tips would help, thank you 😉
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check once again carefully in order to find the problem there!
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello!
Please check if you do not have an extra plugin which can block this, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again. Also, if you have Cloudflare, set it on Learning Mode: https://forum.tagdiv.com/cloudflare-cdn/
Let us know the results!
Thank you!
Hi,
I just checked your website and it seems that now is look good.
Now, a problem that I saw is that you are using the mobile theme plugin and sometimes the mobile version is also displaying on desktop. This problem is from the cache plugin that do not recognize when it is use the Newsmag theme and when is use the mobile theme, therefore is deliver the wrong cache. We recommend the WP Super Cache plugin.
If there are other problems, please let me know!
Thank you!
Hi, I just checked your website and it seems that now on desktop you have the mobile theme version https://i.imgur.com/w7QK6n9.png this is because of the cache plugin that do not have support for mobile theme version.
If we want we can take a look, for this make a full backup and contact us at contact@tagdiv.com include wp-admin and the link of this topic.
Thank you!
Sorted it
It was the cache
I emptied it, refresh the web a few times and voilà
It’s working now
Thanks for your help.
Hello,
Usually, when this is happening, it is from an object cache that can be from a plugin that you have installed or from your host. Please check this and if you can not find it, just make a test using only theme plugins and see if the problem persists.
Thank you!
Hello,
That’s weird.
Do you use any extra plugins? Please do a test using only tagDiv plugins, because there is a possibility, to be a plugin conflict, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again. See if the problem persists.
Let me know the results!
Thank you!
Hello Anamaria,
thank you for your reply. I’ve deactivated all plugins, one by one, to no avail. I’m not using a child theme or cache plugin. Would you be so kind to look further into it? Let me know if I need to assist in any way.
Many thanks,
Edo
Hey
So after my web guy updated to Newspaper 11 my website, http://www.thelaker.ca, won’t show on Firefox or Chrome. I can get in to the backend no issue but to see preview of stories and to see the page itself I can’t.
It is no issue on my cell and on other friends laptops to see it. So wondering what’s up with my laptop and why I can’t see it.
I did a clear cache of firefox and that seemed to work then once I went in n tried to go see it elsewhere it wouldn’t let me.
I can do it as it is with this it would just be cumbersome to not see preview of stories or see stories to link them on my social pages. As the local communities news source, this is kind of important.
I am not very technical at this or knowledgeable re website and the coding. I just place the stories as a journalist and one-man operation, and ad codes in the stories, so any advice I will pass on to my web guy.
Here’s hoping someone has advice for me, and it’s an easy fix.
Thanks. Have a great day!
Hi Joophil,
I just made some tests on my install and for me the text is display correctly, when I set it on italic, this is display only as italic https://i.imgur.com/rBlMoUG.jpg
Please check to see if this problem is not caused by an extra plugins or code that you are using, also make sure that you clear all cache.
Let me know the results!
Hello,
This is strange, that is why, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hi, after I watched your video, I’m 90% sure that this problem is from object cache, if you want and you agree, we can take a look and see from where is coming the “problem”, for this, please make a full backup for your website and contact us at contact@tagdiv.com include in mail the link of this topic, wp-admin and cPanel access.
Thank you!
Hi Calin,
Thank you for your response.
I contacted wordpress.com our host. Unfortunately, the issue is the same after clearing the hosting cache as well.
See video reference: http://somup.com/crihVoYeaA
Let me know if you need temporary login to look into the issue.
After a couple of “empty cache” now it seems to work good.
Thanks.
Hello,
Please let me know what version used for mobile (mobile page or mobile responsive) and what plugin for cache use.
I checked and now seems to display correctly => https://www.screencast.com/t/7Q2iiRAq7lk -> https://www.screencast.com/t/HuFBSIFC3gW
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have the WP Rocket plugin, please disable those options https://www.screencast.com/t/8gnqPwOmpTH, clear all cache and see if the problem persists.
Thank you!
Hi CountryCaller,
Usually, when you make some changes in theme panel and those are reappear after you refresh the page/browser, it is related to object cache (this can be from host or some plugins that you are using), this is apply on backend to, what you need to do is to clear the object cache before you make the changes, or better disable the object cache during the changes that you make.
Let me know the results!
Thank you!
