No search results were found in Documentation!
Hello,
That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Are you sure you save the settings? Because when I check your website page it seems that the meta info has no margin.
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
Then you need to start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Bettina, thanks for your help. I knew you suggest WP Super Cache plugin, but my hosting server works on Litespeed so to gain the most from them I have to use LiteSpeed cache. Anyway, deactivating all the plugins I sorted it out.
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
This is a video on how to upload your logo => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the logo is changing.
Thank you!
Hello,
If using the standard templates for header/footer then please make sure you have activated the Standard Pack plugin.
Also, please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the tagDiv Composer works.
Thank you!
Hello,
Please make a test using only tagDiv plugins, maybe you have plugins that interfere with our theme and cause this problem, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, after that, if the problem persists please make a full backup to all files and the database and contact us via email at contact@tagdiv.com. Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.
Thank you!
Website URL
YouTube Video demonstrating the issue
Hi Anamaria,
Thanks for the reply. I have linked my website and the YouTube link. Basically its a glitch as the menu is the sidebar navigation one which should be there in Mobile version of the website. I disabled all the plugins, imported and deleted child theme, and purged cache multiple times. It’s sometimes too easy to recreate and other times it is easy.
I deleted the theme and FTP a new one and even checked my database.
Can you please help me with it?
Here are the links:-
https://www.heapooh.com/
Thanks in Advance.
I am looking forward to hearing.
Regards,
Anshul Nischal
Hi Bettina
I tried disable, uninstall, clear cache and reinstall, I have the same problem on Firefox, Chrome and Edge 🙁
All plugins are up to date.
Any other solution ? Several person seem to have same issue 🙁
thank you
Hi @Bettina, Thank you for the very valuable instructions. It worked!
We followed these steps but it didn’t worked. Disabling all the plugins except tagDiv ones helped us to reach intended solution. Though we have disabled all the plugins (except tagDiv ones) previously as well but it didn’t work. This time post uninstallation and re-intallation of TagDiv Composer along with disabling other plugins helped.
We think there is conflict with AIOSEO plugin (https://wordpress.org/plugins/all-in-one-seo-pack/). Not confident though. The only other plugin we are using is Redis Object Cache (https://wordpress.org/plugins/redis-cache/)
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello!
Unfortunately, we have not tested Litespeed plugin, so we can’t say if it will work or not.
We tested with our theme the WP Super Cache and with the settings from our guide this is working perfectly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Bettina, thanks for your reply. There some plugin conflict I’m trying to sort out. at the moment I am unable to add a new element. It sounds strange because if I deactivate all the plugins tag div composer works. When I activate Litespeed that I use as a cache plugin, it stops working, but if I deactivate only this last one after having reactivated the remaining again stops working.
Hello!
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
Please provide a screenshot from the TagDiv Composer and your results.
Also, try to reinstall the plugin if this one is not saving your changes and delete your cache(even from your browser).
Thank you!
It was the cache plugin. However it is not loading the top ad and the updated latest article layout (I found the setting in the edit page backend, rather than in the theme panel) on Safari and mobile chrome.
Hello!
You need to uninstall the previous cache plugin and install the WP Super Cache.
Thank you!
Hello !
I have inspected your website and this is the sidebar that works perfectly when you scroll: https://www.screencast.com/t/WPXwGXbw ; https://www.screencast.com/t/RFPPDA1icl ; https://www.screencast.com/t/neAnZ9TpkM5
Please make sure to clear your cache.
Thank you !
Hello !
I have investigated your websites and everything seems to be working good at the moment.
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Also, if you create a mobile page, please check if is set correctly => https://www.screencast.com/t/iD4vFcSr clear all cache(also from your browser), and check if the problem persists.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
