- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
Hello,
Usually, this error appears when the requirements aren’t set like in our guide, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
please increase all lower requirements and follow all steps;
Also, please check your cache and delete it even from your browser.
Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 Multiple replies in your topic will make it harder for us to reach it.
Let me know the results!
Thank you!
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
Hi,
For this problem please deactivate, delete the social counter plugin and after installing it again from Newspaper plugins =>https://prnt.sc/10cpiud make sure the ID is inserted correctly => https://www.screencast.com/t/U4nA3303
Please follow our guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also, if the problem persists and you use a plugin cache, then clear all cache and check the results.
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi,
Maybe it was some cache that was removed after you disable the plugins.
Also if the problem will be back, please let us know, we’ll like to take a look at it.
Thank you!
Hello
Can you help me.
On my website I use the plugin WP-Otimize (for cache).
How can I ban cache, for plugin Thank You Counter Button.
I’d like the page loaded to show the real state of how many times Thank You Counter Button has been clicked. I now see the number that is in Cache memory.
You can watch it on my website http://www.umrli.info and open a post.
https://umrli.info/wp-content/uploads/2021/03/Bez-naslova.jpg
Hi all, I’m trying to configure the mobile theme with AMP plugin. Everything is ok but I cannot see the featured images in homepage an category page. When I access the single post page everything is correct. Can you please explain what I have to do to show the images? I tried to deactivate cache plugin with lazy load but nothing changes.
HI!
I think I have problem with super cache and blank screen because from time to time, few times a day my page goes blank for some reason? It might be something else but I think it’s super cache. the site is https://www.bjj-world.com
Hello!
Please make sure you don’t have WP Bakery plugin active or installed.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Anamaria, thank you! After clearing the cache, the images were loaded.
But I can’t do it with ads. I tried to set different codes. Via “Custom Ad” from the ad window => > https://www.screencast.com/t/6xKVLTNOhK4 I tried, too. It didn’t work out. Tellingly, after saving the ad code in the user ad window and reloading the browser page, there is no ad code in the user ad window. Maybe some additional settings exist? It didn’t work out for me.
Hello!
If you changed the design there and the problem is still there, then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Looks like you really activated the thumbs from Theme Panel these appear to be disabled => https://www.screencast.com/t/gmmVDg5oYm9 for this, please make a test only with tagDiv plugins, clear all cache, and see if the problem persists.
Also, for the ad please make sure the code are correct and try to add directly in the tab called “Custom ad” from the Ad box => https://www.screencast.com/t/6xKVLTNOhK4
Let me know the results.
Thank you!
Hello!
For me it is working: https://www.screencast.com/t/L1Yh8h1h3E9s
Please start looking for a plugin conflict and also delete your cache(also from your browser).
Let us know about your results!
Thank you!
Hello!
1. This issue has been already discussed here: https://forum.tagdiv.com/topic/error-establishing-a-database-connection-9/
2. The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello,
Please make a test only with tagDiv plugins, clear all cache, and see if the problem persists.
Also, if the problem persists please remove the logo on the retina, if the problem is solved after that, try to add the same image for both the logo and the retina logo.
Let me know the results!
Thank you!
Hello!
I checked your website link and for me it is working well.
Please check your cache and delete it even from your browser.
We recommend WP Super Cache Plugin, check our guide here: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and give it a try.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello Ana maria
I already purchased the Newspaper theme update, it is already updated, but when I want to edit a page I get Error 404
also I can’t activate the Multi-Purpose tagDiv
and I get this:
The plugin could not be activated because it caused a fatal error.
Fatal error: require_once (): Failed opening required ‘/home/amarme/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_api.php’ (include_path = ‘.: / Opt / cpanel / ea-php74 / root / usr / share / pear ‘) in /home/amarme/public_html/wp-content/plugins/td-multi-purpose/styles/tds_api.php on line 33
I already deactivated the firewall, cleared the cache, enabled and disabled the plugins.
Please I need help!!
The page is: https://amarme.pe/
Greetings
Edgardo
I tried disabling that plugin and clearing cache, but the problem persists. Any other ideas?
This is still an issue for me and I’m really trying to find a way to fix it. My hosting provider points to this as the main reason for the site slowness. Do you have any thoughts on what they say?
++++++++++
What is indeed concerning at the point is the amount of autoload data the database runs. The recommended threshold to not cause slowness and performance issues on a site is 900KB, the site is currently running 1.23MB, most of that data being set by NewsPaper and the tagDiv suite of plugins, apart from a custom set of options that I see coming up:
| td_011_settings | 907083 |
| _transient_dirsize_cache | 276284 |
| td_011 | 90572 |
It’d be a good idea to check with a developer if it’s possible removing any of those options, or at least divide some of them into smaller options, to take off from autoload, thus helping the site’s overall functionality.
+++++++++++++++
Hi, thank you for your reply.
I followed the instructions in the article you mention.
First of all the user that reports in that article describes a different problem: He says the counter shows a wrong number, and makes a reference to Twitter counter.
BUT my problem is with Instagram and the counter is showing 0… not a wrong number, but 0. Looks like it’s not connecting with the instagram user to get the followers.
– I double and triple checked the username is correct.
– I Cleared the cache… also deactivated the cache plugin.
– With Social Counter plugin I did the following: Deactivate-Delete-Reinstall-activate.
– Also I tried to delete and reinstall social counter plugin, but befor doing that I removed the Social Counter element from the page. After re-installing the plugin, I added the element again and put the instagram username…
ALL THAT and the counter for INSTAGRAM still shows 0.
Please help.
Thank you
