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Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
If the problem still persist, please provide some more details and some screenshots.
Let me know the results!
Thank you!
Hi blicnews,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
Let me know the results!
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
I’m using the LifeNews Pro theme and the header and footers are having issues that are not being resolved by
– disabling all other plug-ins
– clearing cache
– following the instructions for updating “mobile” image.
FOOTER: When I import the LifeNews Pro footer – it doesn’t come in as editable. Instead, it imports “done” and states that its saved; however, when you exit out to view the template in the Cloud Templates area it shows as not editable. Additionally, when you try to edit the template the “Save” spinner keeps spinning.
HEADER: Pretty much the same issue. The header is editable (can use my header image) for everything other than mobile. When I SUCCESSFULLY get the header to change (using the details from this video https://www.youtube.com/watch?v=HXQQygkCCJo) – the “Save” spinner keeps spinning and the changes are not updated.
INSTAGRAM
The link to Instagram feature is also not working – it displays a
{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): basic”}
Hi gaviny,
So the header was re-set in theme panel or the cloud header changes were re-set?
Usually these problem are caused by extra plugins, we recommend to check the plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again set a cloud header and see if this is re-set or not.
If the problem persists, please provide some more details and some screenshots!
Let us know the results!
Thank you!
Hi,
Usually most of these kind of problems are from untested plugins, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Unfortunately the only way to make sure that is or not a plugin conflict is to disable all not theme plugins, clear all cache and check if tagDiv Composer is working or not.
If you want we can take a look, for this please make a full backup to your website and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email. Also include some more details and some screenshots.
Thank you for your understanding!
Hi,
I just checked your website and now the mobile theme plugin is use only for amp. If the problem reappear, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
A week ago I added a new cloud template header (2), edited it and applied it to my site. The header has been showing correctly all this week. However, today it has reverted to the old header and when I go to look at the new header(2) none of the changes I applied to it a week ago appear to have been saved.
I can see the publish date of header(2) was last Friday and that no changes have been made subsequently to the site. The only thing I did do since adding the new header(2) was activate WP Super Cache. I tried deleting the cache but this has not helped.
I’d like to understand what might have happened here.
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
My Newspaper Theme 10 Dashboard is jumbled and showing code everywhere. The same thing is wrong with my website as well. I added Self Host Google Fonts plugin last night and everything was fine. Woke up to a tangled website. I deactivated and deleted the plugin because I figured that was the problem. Empty cache on Cloudflare, WP Rocket and still, no change with the Theme, it’s still jumbled. Help
Hi,
I think that was only a cache plugin, now is look that the image is apply -> https://i.imgur.com/YaC9vaF.png -> https://i.imgur.com/xE3iVsH.png
Thank you!
Hi,
I just checked your website with my mobile theme and indeed the mobile menu is not working, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I left this comment and received a reply to alter inside the cloud page. Unfortunately, I do not follow or understand how to fix this issue myself….
Hi guys,
I can’t seem to remove the social share icons before and after single posts. I tried to hide these via the social sharing section on theme panel but they still show.
If you suggest I clear cache, I’m not sure how this is done?
Can you help me remove/hide these social icons before the posts.
Thank you
Derek
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
There are only 4 tagDiv plugins as installed. Cleared all cache and still not able to make any changes.
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
If you have set Mobile theme + AMP and you remove mobile theme you will have to switch to AMP only and clear your cache as you can see here: https://www.screencast.com/t/EmCk4vW9Tz5N
Thank you !
Hi villu,
What you can do is to copy all file from header in child theme, if the problem persists, try the above steps:
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
Let me know the results!
Thank you!
Hello,
Is possible that the WP-Rocket to have some settings for this, unfortunately this plugin is not tested with our theme, therefore we can not say for sure if this option will work correctly or not with our theme, the only way is to try the option.
For cache we recommend you using WP Super Cache as you can see here: https://forum.tagdiv.com/cache-plugin-install-and-configure/
I found on google a video that maybe it can help you with WP ROCKET -> https://wp-rocket.me/blog/replacing-animated-gifs-with-html5-video-for-faster-page-speed/
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Make sure that allow_url_fopen = On;
-> https://chemicloud.com/kb/article/how-to-enable-or-disable-allow_url_fopen-in-cpanel/
-> https://www.a2hosting.com/kb/developer-corner/php/using-php.ini-directives/php-allow-url-fopen-directive
Let me know the results!
Thank you!
Hello,
My cache has been cleared and the issue is still occurring. As I said, the hover state is working but the active state is not. If you click on a page within the submenu, and then hover back over the menu to select a new page within that same menu, the text is appearing yellow with a yellow background and is not working.
Please see image screenshot here: https://pasteboard.co/JhLRI1L.png
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
