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Hello !
This is how your website looks on mobile: https://www.screencast.com/t/C8Qfn4mift8Y everything else seems to be in order.
Please clear your cache and let us know the result.
Thank you !
Hello, i have a dedicated server with 2Gb Ram which i think is enough for the Theme (i read the specifications needed)
My site is really slow after i change the theme, Yesterday i reach 44 seconds in Google Analytics (insane), i already follow all the recomendations of your documentation and also buy a plugin cache (Rocket) then i uninstall the plugin because of compatibility because the performance were even worst… now i have super cache, and seems to be improved but the pageloadtime is still above 20 seconds.
When i disable all the theme, the site speed is really fast.
When i keep the theme, but i disable all the plugins… the site speed is really fast.
When i keep the theme, and i disable all the TagDiv Plugins except the other ones, The site speed is fast
When i keep the theme, and i disable all the plugins except the TagDiv Plugins, the site speed is Really SLOW.
What should i do? could u take a look? my site is http://www.angulo7.com.mx.
Hi Vlad, thanks for your quick answer. We are using w3 total cache. I purge all the cache and apparently it is already counting. But my question is, how can we assure that always will be counting the visits? thanks a lot!
Hi,
I would like to understand how the cache for the youtube playlist module works. For each block of youtube playlists it works differently. In the end videos appear on one block and not on the other. How can I solve the problem?
Thanks
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you
Hi Vlad,
We are using W3 total cache and already purge all cache, but the issue still persists.
Your advice is highly appreciated, Thank you.
Hello !
Please make sure that you have cleared your cache. For cache we recommend you using WP Super Cache as you can see here: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please make sure that you are taking safety cautions regarding your website security.
Thank you !
Hello !
If you don’t have mobile theme or amp then your Website runs on the responsive type of the theme. That view counter is the one from desktop version. Please make sure to clear your cache.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi Calin
Thank you for the updates.
For anyone using wp rocket with newspaper theme;
I contacted wp rocket support and solved the issue by changing the Cache Life span settings under Wp rocket from 10 hours to 6 hours. And the issue seems solved for the moment. We are still testing tough.
Just a suggestion Calin;
As a fan of Newspaper theme and Wp Rocket and a long user of those 2 applications, I strongly suggest that Tagdiv should also do an official testing of WP rocket and list it under the supported caching plugins. There’s a signaficant pros when using WP rocket with newspaper and works really well. Page loads speeds difference is almost 3 seconds compared to supercache and has better gtmetrix score.
Besides, when we were using wp supercache, from time to time the mobile template was showing on desktop and there was no solution to it. with wp rocket, mobile and desktop caches are kept separetly and we did not encounter this issue eversince.
All the best
Hi chiboyanyiki,
You need to check if you changes are display in Yoast SEO -> https://i.imgur.com/va6oVZp.png update the page and clear the cache, after that you need to re-index your page to google (this can take some time), only in this way you’ll see your meta description on google results.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi meezan,
Usually these problems are caused by plugins that has lazy-load animation (cache plugin, optimization plugin, cdn …), please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi,
I’m not very sure, but it can be a cache plugin or cdn that is blocking the ajax for autoload -> https://i.imgur.com/plyBzWf.png
But to be sure you can make a staging where you can set the actual website and there you can check the plugins.
Thank you!
Hi,
Usually these kind of problems are made by untested plugins. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you
Hi,
I think that you are using a plugin that scripted the image in base64 -> https://i.imgur.com/b1xe03M.png
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
I followed your instructions
All System Requirements are as per documentation.
1. Disabled all plugins except tagDiv ones.
2. Clear all cache.
Still, it’s not showing thumbnails on the mobile theme.
Hello !
The more articles box can be disabled from theme panel as you can see here: https://www.screencast.com/t/vm8fqRV8VKD
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
For the moment the only way we can provide support is on forum and via email, also if there is a problem, we need to investigate it in order to solve the problem.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try the other method, using FTP -> https://forum.tagdiv.com/install-via-ftp/
Let me know the results!
Thank you
Hi,
Please clear all cache and if the problem persist, please provide me a link to inspect this problem.
Thank you!
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please note that at the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
In most of the cases this is a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also make sure that the role of your user is admin or editor, only these type of users can save the changes for cloud templates.
Thank you!
