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Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide me a link to your website and some screenshots to can investigate the problem.
Hope this will help!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ ->
and please increase all requirements that are lower, and follow all steps, also the wp_memory_limit it need to be more the 256mb because the WPML need it too, I think 512mb will be enough.
If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins and WPML, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results.
Thanks.
Hi,
Now the website is working normal, the only problem that is are the icons.
Is look that you have a problem with Access-Control-Allow-Origin (CORS origin)
-> https://i.imgur.com/NCcrvQn.png you can fix this by follow the steeps from this article -> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help!
Thank you!
Hi,
If all the settings are according to our guide https://forum.tagdiv.com/system-status-parameters-guide/ it may be a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
“The bad page was not the same for all, it was just for the posts for which ‘allow discussion’ was not checked.” – this is meaning that you have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Yes, we are using for support the last version or the theme, right now is v4.9.3.
If there still a problem, let us know!
Thank you for your understanding!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
We have tested your website and it appears that you have ads on amp: https://www.screencast.com/t/jUFReoVE5s ; Please clear your cache and mobile theme ADS must be added here: https://www.screencast.com/t/e57nbQlM6L
Thank you !
Hi,
By default our “Trending now” option have the both options, is automatic changing and have the manual buttons, to set it on auto, you need to edit the page using tagDiv Composer like this -> https://i.imgur.com/BP1Uysn.png click on element and select auto an the number of post you want to slide -> https://i.imgur.com/oIO3qAp.png unfortunately there is no option to remove the arrow buttons from the element, but you can do it using this custom css
.td_block_trending_now .td-next-prev-wrap{
display: none;
}
The code need to be set in theme panel> custom code> custom css.
If the Trending now is not slider automatic it can be a plugin conflict, , please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Hope this will help you!
Thank you!
I am also interested about this, please let us know when this is fixed. I use the theme with WP-Rocket Cache which is fine, but when I’m activate lazy load for image, google fetches the site without images
I have fixed this issue, the code is proper. It was a caching issue, the issue was resolved by purging all cache with plugin “LiteSpeed Cache” would highly recommend this for people experiencing issues with theme not updating properly.
Hi, I’ve just download and installed the latest version of the theme. Demo “COV-19 Italy Report PRO” (importing content) was installed.
My question is: When customizing the theme, many of the changes I’m performing are not being displayed. Like for example: Banners I’m adding, or if I change the the block header template. So something must be wrong. All necessary plugins are installed, as well as wp super cache.
I appreciate feedback and support. Thanks
Hello!
I just bought and configured WMPL, and after that the mobile menu stopped working in both variants (mobile, mobile+amp, amp). At first I thought that this was due to WMPL, but I deactivated it, deleted the cache, but the mobile menu still does not work, although everything worked fine before installing WMPL.
Although I can see mobile menu, when try to configure it through theme web interface in appearance menu…
Hi,
If you find out that the problem is between tagDiv Mobile theme Plugin and WP Rocket plugin, then it must be a setting from the cache plugin, unfortunately we do not have a guide for this, because this plugin was not tested with our theme, but most probably is from minify css and js files.
Thank you for your understanding!
Hi,
Please provide some details about the way you made the update, the update should not make any changes in theme settings from theme panel and pages/posts settings only the settings from theme files will be lost.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please provide me a link to your website to can inspect these problems, in this way i will be able to provide an working answer.
Thank you for your understanding!
Hi, Vlad! I did deactivate third-party plugins and the problem persists. Also cleared the cache. What’s next?
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ne2eSgs.png
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots.
Let me know the results!
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
We have investigated your website and everything seems to work fine. Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
At the moment the Support team is not 24/7 available. Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic.
Thank you !
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ne2eSgs.png
and please increase all requirements that are lower, and follow all steps.
If the problem still persist please check these guides for Generally 500 errors are internal server errors – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
-> https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Let me know the results!
Thank you!
Hi,
Please note that our theme need to have tagDiv Composer activate in order to work properly, with out the theme plugin will be like a normal/default WordPress theme, also if the plugin is disable the pages made with it will display only shortcodes.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots.
Let me know the results!
Thank you!
Hi,
Please update the Newspaper theme to version 10.3.2 -> https://tagdiv.com/update-newspaper-theme/
Also please clear all cache and check again.
Let me know the results!
Thank you!
Hi,
I think that this can depend on the internet connection and the number of visitors from that moment, also can be from cache and CDN.
Thank you!
Hi,
Please note that the mobile editor is only for pages -> https://i.imgur.com/8eOnB4l.png, not posts -> https://i.imgur.com/jn9ppCi.png also if you want to use the responsive version will work only if you are using the Gutenberg editor (and you do not deactivate it or use classic editor).
Also please note that we specific that if you are using the mobile theme you need to create a new page content using the mobile editor or the option for responsive version -> https://forum.tagdiv.com/the-mobile-theme/ -> https://i.imgur.com/JtW261Z.png -> https://i.imgur.com/NU6C1gr.png -> https://i.imgur.com/QN6o5By.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
