- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- TutorialsWhat is Ajax preloading?
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
The login on mobile appear because this is not loading correctly, if the problem persist after deactivate the plugins is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
1. That can be translated from Theme Panel – Translations: https://www.screencast.com/t/qVfnydMEdt
2. Please remove your account and re-connect it in order to refresh it. Also please clear your cache.
Thank you !
Hi,
Is look that the font family Roboto can not be load and is loading another form from the broswer -> https://i.imgur.com/P3hA2Ak.png
Make sure that the google fonts from theme panel are enable -> https://i.imgur.com/Q0AGEGO.png and you do not have a plugin conflict, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
The list of all tested plugins can be found in here: https://www.screencast.com/t/NNVYRGioUNs1
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
We solved the problem, it was related to ModSecurity. My host added some rules to prevent the issues; they were linked with Autoptimize cache plugin.
Hi,
Indeed I made some investigations and is look that this is happen only on iphone device, on simulator it can not be recreated. From what I can see is apply the mobile theme plugin instead of responsive version, make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Also, I added this problem on our list for retested and if there it will be a theme problem will be fixed.
Thank you for your understanding and sorry for the inconvenience!
Here are the non themed plug-ins：
Classic Editor
Cookie Notice
Health Check & Troubleshooting
WP Mail SMTP
WP Super Cache
WP User Avatar
Yoast SEO Premium
Yoast SEO: News
AMP?
It seems that the problem occurred after amp was updated to 1.4.3
No using child theme
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Let me know the results!
Thank you!
Here are the non themed plug-ins：
Classic Editor
Cookie Notice
Health Check & Troubleshooting
WP Mail SMTP
WP Super Cache
WP User Avatar
Yoast SEO Premium
Yoast SEO: News
AMP?
It seems that the problem occurred after amp was updated to 1.4.3
No using child theme
Hi!
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins, also if you are using child theme please set the main theme, clear all cache and try again.
Let me know the results!
Thank you!
Hello
I just realized a php issue after we started having author pages issues. I’m not sure if this is a TAGDIV composer issue because the issue only cleared if TAGDIV composer disabled or WPML CMS disabled. For your information; WPML informed us this is not related to WPML- at least for the moment. I’ll go deeper into the issue once I hear your suggestions about it.
Author Main Languge
Author Secondary Language
So we string translated author details but, Main language don’t appear.
Contacted Yoast; reply here
When we ran a cURL test on the relevant author URL Author Main Languge, we see a 403 or 500 internal server error as the HTTP response results. We also don’t see anywhere that Yoast SEO causes this issue, nor it redirects to a different page at all.
Contacted Hosting; reply here
We are able to replicate the 403 error via cURL. We updated your files permissions and the issue persists.
When we rename your .htaccess file cURL shows a 404 error as shown below :
$ curl -sI Author Main Languge
HTTP/1.1 404 Not Found
Date: Tue, 18 Feb 2020 14:07:08 GMT
Connection: keep-alive
Set-Cookie: __cfduid=d1b130608b54ae7b56df6a8826823610d1582034828; expires=Thu, 19-Mar-20 14:07:08 GMT; path=/; domain=.XXX.COM; HttpOnly; SameSite=Lax
Strict-Transport-Security: max-age=63072000; includeSubDomains
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
X-Turbo-Charged-By: LiteSpeed
CF-Cache-Status: DYNAMIC
Expect-CT: max-age=604800, report-uri=”https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct”
Server: cloudflare
CF-RAY: 567090cd2e05fe06-DTW
Contacted WPML; reply here
There’s fatal error on Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
Image to the code; https://pasteboard.co/IVoIq5t.png
Besides; here’s the other debug logs about the theme
18-Feb-2020 13:22:54 UTC] PHP Fatal error: Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
Stack trace:
#0 /home/xxx/xxx.com/wp-content/plugins/td-cloud-library/wp_templates/tdb_view_tag.php(17): the_post()
#1 /home/xxx/xxx.com/wp-includes/template-loader.php(98): include(‘/home/xx/…’)
#2 /home/xxx/xxx.com/wp-blog-header.php(19): require_once(‘/home/xxx/…’)
#3 /home/xxx/xxx.com/index.php(17): require(‘/home/xxx/…’)
#4 {main}
thrown in /home/xxx/xxx.com/wp-includes/query.php on line 937
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:55:56 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:14 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:56:14 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:15 UTC] PHP Warning: Use of undefined constant TDC_PATH_LEGACY – assumed ‘TDC_PATH_LEGACY’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 109
[18-Feb-2020 13:56:15 UTC] PHP Warning: Use of undefined constant TDSP_THEME_PATH – assumed ‘TDSP_THEME_PATH’ (this will throw an Error in a future version of PHP) in /home/xxx/xxx.com/wp-content/plugins/td-composer/td-composer.php on line 113
[18-Feb-2020 13:56:51 UTC] PHP Fatal error: Uncaught Error: Call to a member function the_post() on null in /home/xxx/xxx.com/wp-includes/query.php:937
So, I’m looking forward to hear from you
Hi,
Indeed the “edit” on hover appearing for me too (the link is not working, you get a 404 ), from what I know in the most cases this is a cache problem, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Please check for your cache. We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let me know the results!
Thank you!
Hello!
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know the results!
Thank you!
Hello !
Now your sticky menu is disabled. Please clear your cache.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
Please check on incognito mode, also if you are using some cache plugin, make sure that you clear all cache.
If there is still a problem, please provide me a link where I can check the Google Fonts – Roboto.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
“The current content hasn’t been created by TagDiv Composer” – that notice isn’t be the result of actual issues in most cases. If you can successfully edit the page or could template then there is no problem, despite the message.
It could also mean that the page contains elements that are not part of the tagDiv composer, or the page has been built with with a different method, this can create problems.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hi,
For me the share article from linkedin is working good, the header of the website are the same -> https://i.imgur.com/8YleDgh.jpg please make sure that this is not a cache plugin, clear all cache from your website, host and browser and check again.
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if you made sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hello !
Please check for your cache. We recommend using the WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hello !
Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
