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Hi,
We are aware of the fact that the mobile theme plugin may not work properly with various caching plugins or implementations. Based on user feedback there might be problems like the mobile theme being displayed on desktop in some cases, caused by caching.
We recommend the WP super cache with these settings
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
This is tested by us and working fine. Up to this point we haven’t made any testing in the matter.
Please try if possible to use this caching plugin as it will work fine with the mobile theme.
If that is not possible, maybe try and enable the mobile caching in the rocket plugin
– https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop
– https://docs.wp-rocket.me/article/708-mobile-caching
But I can’t say if that will work or not unfortunately.
Thanks
Hello !
In order to increase your page speed I recommend followin the steps here: https://tagdiv.com/how-to-increase-page-loading-speed/ ; Also make sure that your system status is up to date and everything is achieved: https://tagdiv.com/newspaper-theme-requirements/
In order to have a different and faster look on mobile you should use the Mobile Theme Plugin. Find out more about it here: https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
Please make sure that you do not have a plugin conflict for the print button. It works perfect on our side. Disable ALL non-theme related plugins and delete your cache. For cache we recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Let me know how this works !
Thank you !
Hello !
Usually when the mobile version appear on desktop are some problem with cache plugin, browser cache, please clear all cache and try again.
We recommend using WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Make sure if you have followed the steps from this guide if you want to achieve good theme results.
Thank you !
Hello,
The developers have created a mobile theme so as to optimize the layout for the small screen devices. Looks superficially great.
But when we use cloudflare CDN and cache plugins like WP-Rocket, etc, they store the cache of a website and show it to all the users regardless of their screen sizes. This is very embarrassing.
Here’s what I mean.
The cache plugins and cloudflare knows no difference between the screen sizes because they do the caching for the domain name or the URL and not the screen sizes. So I can’t really understand the thinking of developers behind creating this plugin. Didn’t they know that people use cache plugins for speed optimization and the cache shows only one layout for all the screens.
If any of you people can provide a solution, then please. Because I’ve been trying to get out of this turmoil for two days with no results. I want to use amp + mobile theme and I also want to use cache plugin with Cloudflare. But I only want to show the mobile theme + amp to the mobile devices not everyone.
I hope you have a solution.
Hi,
I have checked your website and I saw that your images are not correctly working. Also, it seems that you have some errors through your console. I guess that your images get stuck to opacity 0. This error happens due to your untested plugins (inclusive JetPack) used by you. Please remove all of these plugins, clear all the caches, purge CDN files and check the results. I have checked your console section and I saw that you are using something like this -> https://www.screencast.com/t/6Ytr1nd3M16T
Hope this helps and let us know how it goes!
Thank you!
Hi,
I am currently not using any other plugin other than WPML plugins, tagdiv plugins and Yoast SEO and AMP. Those should be compatible with the theme. They are all updated to the latest version…
I currently do not have a cache plugin
Hello !
Please make sure that this is not a plugin conflict. Disable all non theme related plugins and clear your cache. For cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Let me know if this fixed your issue!
Thank you !
Hello !
If you are using a plugin for the Under Construction section, Please make sure that this is not a plugin conflict. Disable all non theme related plugins and clear your cache. For cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Let me know if this fixed your issue!
Thank you !
Now it’s used https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ already I set up same as in this link.
And I have only plugin in document.
Thank you
Hello !
Please make sure that this is not a plugin conflict. Disable all non theme related plugins and clear your cache. For cache we do recommend using WP Super Cache. Find out more about it here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Let me know if this fixed your issue!
Thank you !
Two of our customers reported that they can not access the site on their iPad. Both have the latest iOS and browser. Both using Safari. We already asked them to clear their cache and other things we can think of but they still see a blank page. Help!
Hi,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins and child theme ( if you are using ), clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Yes, the demo look different because on that demo is use the responsive version of the theme, not the mobile theme, installing a demo will not activate/deactivate theme plugins, this need to be done manually, if you want the same layout, please deactivate the mobile theme from plugins -> https://www.screencast.com/t/j9ELUIo020m clear all cache and check the layout.
Thank you for your understanding!
Hi @mimicreature,
Please make sure that you set the ads in Theme panel>Mobile theme -> https://www.screencast.com/t/qd7jVdqS after that clear all cache and try again, the ads should be display in mobile theme too.
Thank you!
Thanks Calin.
Well I’m not using WPBakery.
And yes I clear all cache every time.
So still the same issue. Any idea how to solve that ?
Hi,
Replacing the tdc_map.php should remove the condition for the elements that are not show in TagDiv Composer if you are using the WPBakery, please make sure that you’ve clear all cache after you make those changes.
Also if you have the child theme activate the there are some settings that will not apply, those will be set on default.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please make sure that you clear all cache after you made the changes.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
I’ve made some test in this way and the captions on gallery are working just fine -> https://www.screencast.com/t/Ad470BbTL37T -> https://www.screencast.com/t/qoY09qL0HWAZ
tagDiv Slide Gallery -> https://forum.tagdiv.com/gallery-2/
Using the media gallery from Gutenberg editor -> https://www.screencast.com/t/9NS7v2eUk9p -> https://www.screencast.com/t/qxeM4cfGhROF
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
If this is not what you mean, please provide some more details and some screenshots or a link where I can inspect the captions from your gallery.
Thank you!
Hello,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Let me know the results!
Thanks.
Hello,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
I believe that happens because of caching. Logged users will not be given a cached version of the website, while others will see it cached. What caching are you using? Some caching plugins or settings from them will cause problems for the mobile theme.
We recommend where possible to use the WP super cache – https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
This should work fine with the mobile theme.
Let me know if you have more questions.
Thanks
Hello,
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.
Let me know the results!
Thanks.
Hi,
Sorry was may mistake you was referring to the Mobile horizontal menu with single line menu option, I’ve tested this option and for me is working normally.
-> http://www.filedropper.com/whatsappvideo2019-07-09at102322
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins and child theme ( if you are using ), clear all cache and try again.
If there is still a problem, please provide me a link where I can inspect your menu.
Thank you!
Hello !
All of google’s header ads are sticky, on your site too as you can see here: https://www.screencast.com/t/kyqilIDeWCa
Make sure to clear your cache after each change because that may be the problem. We do recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
I hope this was helpfull !
Thank you !
