Search Results for 'cache'

Hi,

Please make sure that you have the last version of theme and use the Gutenberg,
also this can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again-> https://www.screencast.com/t/Om2AUmOw9 -> https://www.screencast.com/t/hmrvXsb9FuWv

Thank you!

Hi,

I see it like this currently in the homepage – http://prntscr.com/no8rvh
– http://prntscr.com/no8ryq – http://prntscr.com/no8s39

What you are describing could be caused by caching, non-logged in visitors usually get served with a cached version of the website. However most caching plugins should automatically clear the cache when new content is published (should be a setting for this).

For example the WP super cache we recommend has a setting for it
– http://prntscr.com/no8szg
Here is a guide if you want to give it a try – https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Also there could be a server side cache, you could ask the hosting provider about it’s existence, and if it has any similar settings.

Thanks

Hello !

This is most likely a plugin conflict. Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you are saving your settings and also make sure that you cleared your cache. To enable the comment box you have to set it from the Post Settings in the Theme Panel like here: https://www.screencast.com/t/54GQ5uFmfV. As an option you can select the Show comment count if you want to count your comments.

Please let me know if this fixed your issue

Thank you !

Hello !

Usually when the mobile version appear on desktop are some problem with cache plugin, browser cache, please clear all cache and try again.
We recommend using WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Make sure if you have followed the steps from this guide if you want to achieve good theme results.

Thank you !

Hi,

I checked your website and for me appear all your ads -> https://www.screencast.com/t/mjpBSseh
Just please make sure that you clear all cache.

Thank you!

Hi,

Ensure that you have enabled that option from here -> https://www.screencast.com/t/C2jus8MKjkpa Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Usually when the mobile version appear on desktop are some problem with cache plugin, browser cache, please clear all cache and try again.
We recommend using WP Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Make sure if you have followed the steps from this guide if you want to achieve good theme results.

Thank you for your understanding!

Hello !

I’ve looked over your website and there appears to be no issue with it. On mobile it works: https://www.screencast.com/t/gEvzoc2IcfUX

You should try clearing your cache.

Thank you !

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

@Lucas Felix please check this similar topic about mobile theme -> https://forum.tagdiv.com/topic/mobile-home-page/

@bilalbzd please make sure that you set the last version of child, also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, please provide me a link to your website to can take a closer look.

Thank you!

Hi,

Form what I can see you still have set a withe logo -> https://www.screencast.com/t/jfT8A4Bi0MU please make sure that you change the white logo from theme panel and header manager too ( if you are using header template from tagDiv Cloud Library) also please clear all cache after you make the settings.

Thank you!

Hi,

This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Make sure that all is set like in our documentation for sharing -> https://forum.tagdiv.com/sharing/ also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
-> https://www.screencast.com/t/jlZbRIt4HWC

Thank you!

Hello !

We managed to find a quick fix. Upgrade the timeout field to 1000 and delete the cache. If the problem still persists or you don’t manage to do it please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can about the problem. https://www.screencast.com/t/fCGUcP55y

Thank you !

Hi,

If you want to change the date format on the top bar you need to go in Theme panel>Header>Top bar -> https://forum.tagdiv.com/top-bar-templates/ -> https://www.screencast.com/t/1MLnxjg8rjZ please make sure that you clear all cache after you make the settings.

Thank you!

Hi,

Try to use the code below and place it in Theme panel -> Analitycs Section from here -> https://www.screencast.com/t/hF49z5vLen9O

<style>.td-js-loaded .tdc-row-divider, .td-js-loaded .td-element-style{
transition: none!important;
-webkit-transition: none!important;
}</style>

After you have made these changes, clear all the caches, purge CDN files and check the results.

Hope this helps!

Thanks.

Hi,

Please check your PHP version to be minimum 7.0, the theme should have to be updated to the latest version of it which is 9.7.2, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Also, provide CPanel access for more deeper investigations.

Thank you!