Search Results for 'cache'

Hi,

If you are referring to Instagram, there were some changes made by them a few days ago, see this topic for solutions
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
The Instagram in the counter was affected by the changes, that solution will fix it. Other then that there would be no other counter issues at the moment. The counter should synchronize every 3 hours. Unless maybe there is a strong cache in effect.

If you have problems with the counter, provide a link to your website so we can take a look.

Thanks

Hi,

Please try not to reply in your own topic after the initial posting. You will only delay the answer on our part. We will reply in all topics from oldest to newest, in that order.

First please check if the composer has been updated automatically after the theme update (it should be version 2.1) If not deactivate it and remove it then install it again from the theme plugins section
– https://www.screencast.com/t/Oea0GKgoRuG
Then try clearing all caching installed, clear the browser cache as well (or test with a different browser). Let us know the results.

Thanks

Hi,

Try with a different browser, or clear the cache in your current browser. Check if this has any effect on the issue. Also check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
If there is still an issue, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel access if possible. Include a link to this topic in the email.

Thanks

The solutions will work, they worked for all users. Just make sure you make them properly
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
There are fixes for the Instagram widgets and also social counter. The widget fix will require you to edit a theme file and remove all it’s contents. Replace it with the provided content and save the changes. Then configure the widget as yo wish, there would be n o problem. Maybe clear the cache as well.

@lFYA;RGJ That could be a caching issue, try clearing the caches installed or server provided. The widget will synchronize every 3 hours so the changes should be visible around that period of time.

Hi,

Please make sure you do not have any modifications in author.php or a conflicting plugin that also uses the author functionality of wp.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello NateTheCyborg,

Please check these options from here -> https://www.screencast.com/t/PuyYfFkOaoc Ensure that these options are enabled from Theme panel, clear all the caches and check the results.

Thanks for your understanding!

Hello hellonikoloz,

Do you have clear all of your caches after the changes? Purge all CDN file if you are using the CDN system, clear browser caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello SecuredSkies,

I have inspected your website and I saw that you are using a stretch with the content option and that’s why you bring that result -> https://www.screencast.com/t/ivfSfLlec6 You should edit this ROW and remove the stretch option, clear all the caches and check the results.

Thanks for your message!

Hi,

I cannot see any error on my end: https://www.screencast.com/t/79wUxpoo
Please clear your browser cache or test from a different browser.

Thank you!

Hello,

Our theme does not limit the breadcrumb size so it could be a plugin conflict. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello stratoslagoudakis,

Probably, your Instagram has not been refreshed. Clear all the caches, purge all CDN files and check the results. Try with another Instagram ID and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!