Search Results for 'cache'

Hello,

Please make sure you also update wp super cache and only use these settings: install-and-configure/
WP super cache is a tested plugin and it works fine with our theme. I have just tested it again and there are no issues showing up. There is something else affecting your site that in combination with wp super cache breaks the layout. Please also test this on a sub-domain with a fresh install of the theme and wp super cache. Without any additional plugins or optimization.

Thank you!

Hello,
The code does not disable itself. The theme code needs activation ONCE and that’s it. You have a problem that resets the database most likely. Either it’s a malware or a plugin that needs resetting those fields. I can’t say for sure but it’s not a theme related issue. There is an external influence over the db fields where the activation is kept. The theme only resets the key activation if the reset key button is pressed in the system status screen.
Please only use tested and recommended plugins and clean your WP install of any malware.

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Also please make sure your system status parameters are set according to this guide:
https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

I understand now but I also see minify options available on your install. Please disable any optimization plugin or tool used and disable all plugins except the page builder and clear cache afterwards.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Th Envira plugin is not tested so I cannot offer any insight into why this happens. Try a different plugin.

Thanks.

Hi,

Something is not functioning properly with the theme, in this case. From what I can see the sidebar is displayed properly on the first two pages of the post, but on the third it breaks out of the page structure and it displays below the post content and comments section
– https://www.screencast.com/t/6NUyLzkWO0n
The sidebar should not be displayed below the content. Please try to deactivate all your plugins except theme plugins and clear the cache. Check any code you might have entered in the theme panel code sections, or directly to the theme files.
This could be caused by plugins or custom code, please try the advice provided above and check the results.

Thanks

Hello aqimz91,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder in correct way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hello Thomascth,

Please clear all the caches and check the results. If these settings are enabled, at the bottom of your posts you will have to bring some comments for that posts. Otherwise, these will be hidden. Also, check the general settings of WordPress from here -> https://www.screencast.com/t/lxLYu0RkDLUN to have enabled the Discursion settings.

Hope this helps!

Thanks for your understanding!

Hello jjphmedia,

Unfortunately, I have checked your website but it seems that your site is in maintenance mode, as you can see here -> https://www.screencast.com/t/6FQDGFwfYqQ Notice that the Ajax functionality could be affected by your untested plugins if you are using something like this. Try to disable all of them, leave just only the plugins which come bundled with the theme core files, clear all the caches and check the results.

Thanks for your understanding!

Hi,

The system status parameters should be set according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
But it should not affect the post count. The post count is usually affected by caching. Please check with your host and disable any hosting side cache.

Thanks.

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

No, you do not need to install anything extra but if you use untested plugins, they sometimes remove the theme mega menu option as well as other options. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Then check again.

Thanks.

Hi,

You host can also provide a hosting side cache as this tends to be the case more and more. Please contact your host and have them disable any hosting side cache.
Also for wp super cache please only use these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,
This is a strange issue. It seems your settings are being reset. The theme will not reset so it could be an external influence. This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

From what I can understand you would like to remove the post title, from the post page. There is no theme setting that you can use for this, but you can try a code like this one
– https://www.screencast.com/t/ll0uk4vj
It should remove the post title from the post page, on all the post templates. Enter the code in Theme panel->Advanced CSS in the phones section. It will apply only on smaller devices if that is what you need

.single .td-post-title h1{
display:none;
}

If you have caching installed, clear the cache after entering the code.

Thanks

Hi,

Yes, and if you have some additional customizations through your theme you should load the theme without them to see if there are conflicts. You should revert the theme to the default state. Clear all the caches and check the results.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello theg1819,

Please notice that our latest theme version was fully tested and after many tests seem to work as expected. If you are using some untested plugins, try to disable all of them, leave just only the plugins which come bundled with the theme core files and use only required plugins and check the results. If you are using some untested plugins, you should disable all of them, clear all the caches and check the results. It seems to be JS issue which can break your theme functionality. Maybe exists some corrupt js files. To avoid this reasons, you should try making a new clean install, from scratch.

Thanks for the message!