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Hello ralsiralsi,
Do you are using the Child Theme? If yes, please try to switch the theme to the main theme, clear again your caches and check it again the results.
Hope this helps and let us know how it goes!
Thanks.
Hello ToniLaird,
Please ensure that you are using the latest version of the theme (Newspaper 7.4). Do you are using the child theme? If you are using it, you will have to switch the theme to the main theme, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Please make sure that you have right made your backup, according to this documentation here -> https://codex.wordpress.org/WordPress_Backups
Hope this helps!
Thanks.
It appears that WP Super Cache is corrupting the tagDiv mobile theme. This started today. I am now using the latest version of WordPress 4.6.1.
I have been using this theme for 3 months now and WP Super Cache too. I had all the right settings in Super Cache, but as of today, it is corrupting the mobile theme. I have disabled it for the moment.
Here is the website in its perfect state when WP Super Cache is disabled: [CORRECT VERSION]
http://www.wrestleview.com/screenshot1.png
Here is the screenshot of when Super Cache is enabled:
http://www.wrestleview.com/screenshot2.png
I understand that you guys don’t support the WP Super Cache plugin. I need to know what caching plugin I can use with this theme. As I mentioned, WP Super Cache was working just fine until today.
I just tried W3 Total cache, same issue.
Thanks
Hello ozgurtaskaya,
For other users who access this topic, please notice that after several investigations in this regard have concluded that this type of issue come from WP Supercache which is not fully compatible with WordPress 4.6 and that’s why this problem occur. We hope that WP Super cache plugin will be updated it as soon as possible and that problem will be fixed. Notice that this issue appears and on Mobile Theme from Jetpack when the caching plugin is active.
Please notice that we have reported this issue to Jetpack and we are waiting for an update from them. Until that, you should use our workaround posted here -> https://github.com/Automattic/wp-super-cache/issues/132
Also, please try the theme without any untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting in the theme.
Thanks for the message and sorry for the inconvenience!
Hi Bogdan!
In this links below you can see that I´m talking about (could be good if you put a tool to upload screenshots on your web)
The first image shows the sidebar looking good, with the correct width, at the top of the page:
The second image shows THE SAME POST but at the middle of the page (going bottom with the scroll bar) and has you can see, the sidebar is reduced:
How can I fix it?
Is not a cache or plugin problem.
Thank you
Hey Catalin, i did that, but does the code save somewhere else in the files that may be accessed in the FTP? Only reason i ask is because i have cleared the cache after removing the script, and it still seems to be having an effect on things?
This kept happening although I cleared cache. Actually I am using the plugin you suggested and settings are exactly the same as you provided.
I don’t know how to purge CDN files though. Can you advise this?
Hello ozgurtaskaya,
This problem most likely appears due from your caching plugin and from your CDN. Please try to clear all your caches, purge CDN files. Please notice that all of these might influence to serve other files than those that must be loaded and that why these errors appear temporarily.
Hope this helps!
Thanks for your understanding!
HI
Please make sure that you update the theme according with our documentation, deactivate the child theme if you’re using, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist provide your site url so we can have a closer look.
Thanks!
Hello Catalin,
Here is the video of the issue, you can see the URL is wrong: http://screencast.com/t/J79Qjabhx1
In my previous message, I sent you the code I used, I guess that’s correct right ? I replaced it in the right folder, and I purged the cache. Not sure why it gives me the wrong URL ?
Here again is the URL I placed at 2 locations:
$buffy = ”;
// column 1 logo
$buffy .= ‘<div class=”td-pb-span3″><aside class=”footer-logo-wrap”>’;
if (!empty($td_footer_logo)) { // if have footer logo
if (empty($td_footer_retina_logo)) { // if don’t have a retina footer logo load the normal logo
$buffy .= ‘‘;
} else {
$buffy .= ‘‘;
}
Am I doing anything wrong ?
Thanks
Hello AdamAL,
First of all, please make sure that you are using the latest version of the theme with the latest version of required plugins (Newspaper 7.4 with Visual Composer 4.12.1 and Social Counter 4.1) in order to achieve best results. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files, clear all your server cache (and if you do not have any access in this regard, please request this to the hosting provider to clear all of these) if you are using the CDN system and install only the plugins that come bundled with the theme and rule out the conflicting plugins.
For your latest problem, please try to regenerate all your thumbnails using this guide -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Hope this helps and let us know how it goes!
Hi,
I cannot see any problems on my side and also you say that it works properly on Firefox so I suspect that it is a problem with your Chrome install. Try to uninstall it and then re-install it and clear all your caches again – https://kb.iu.edu/d/ahic
Also you can try this by using another pc.
Thanks!
Hello shamonkar,
First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme. If you are using some untested plugins, please try to remove all of them and install only the plugins that come bundled ith our theme and rule out any conflicting plugins. Please try the theme without all of them, clear all your caches and check the results. Please notice that this type of functionality it may be influenced by many factors. Also, you can try this and with a default theme and check what’s happen.
Hope this helps and let us know how it goes!
Hi
Please update Visual Composer at V 4.12 which is included in theme’s path: https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ clear all caches then test the site again.
Let us know how it goes.
Thanks!
Hello sylcharlestone,
Please ensure that you have right followed all the steps which are presented in the above screenshot because I have tested on my side and the method still working fine. Clear all your caches and test it again.
Thanks for your understanding!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
if you have the ‘wordfence’ plugin, please set the firewall to learning mode for the theme panel to work properly. Also you can check your system status and increase the parameters according to this guide:
https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello skmg,
Please update your theme to the latest version of it (Newspaper 7.4) and also, the latest version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1), clear all your caches and test it again. Also, if you are using some untested plugins, please try to disable all of them, and install only the plugins that come bundled with our theme and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!
Hello skmg,
Please make the update to the latest version of the theme (Newspaper 7.4) and also, please update the required plugins to the latest version of them (Visual Composer 4.12.1 and Social Counter 4.1). If you are using some untested plugins, please try to clear all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello ralsiralsi,
All the custom code have to be inserted in that field -> http://screencast.com/t/HaUsPsSMB1 Most likely, this type of issue come from your caching plugin. Try to clear all of caches, purge CDN files and check again the results.
Thanks for your understanding!
Hello ttalleur,
I have inspected your website and I saw that you have some errors in console, like this -> http://screencast.com/t/K5mwQGAyhd8f and I assume that all of these comes from your untested plugins which you are using on your side. Please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Please notice that the theme is fully tested and we have not encountered these types of issues until the present.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello SennaSempre,
Please ensure that you are using the latest version of the child theme which comes bundled with the theme packet, trying to clear all your caches and test it again. For more information about child theme support, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
Hope this helps!
Thanks for your understanding!
Newspaper Theme panel is stucked, using Google Chrome. I see the header style page, but I cannot open any other window. Also the “save settings” botton doesn’t work.
Using Firefox or explorer solve the issue, but I want to understand why the panel does not work anymore with Chrome. I already cleared the cache and the cookies of chrome.
Any suggestion? Thank a lot
Hi all,
Please ensure that you are using the latest version of the theme (Newspaper 7.4) and Social Counter 4.1 if you want to bring the best results in theme. Clear all your caches and test it again.
Hope this helps and let us know how it goes!
Thanks.
Hello Adi.Wibowo,
Please ensure that you are using the latest version of the theme (Newspaper 7.4) with the latest version of Visual Composer 4.12.1 which come bundled with the theme. Clear all your caches, purge CDN files if you are using the CDN system and test it again. Also, please check your system status and try to increase the parameters to the higher value of them, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks.
