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Hello Thomas,
Please try the mobile theme without any untested plugins. Leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thanks for your understanding!
Hi,
I have provided a link to how to properly share a post on facebook by using seo yoast and the OG image selected in the plugin options as the theme does not have a OG image for facebook. If this is set, then it could be a plugin conflict causing it. That is why I suggested disabling plugins and clearing cache and then testing again. Please provide a link to a post so we can share it and see if we get the same results.
Thank you!
Hello Gadgetsay,
I did not see any problem. Please do a screenshot and provide me so I can see what is the problem. Try to clear all your caches and test it again.
Thanks.
Hello Cybergh0sT,
This issue comes from your CDN. Please try to purge all your CDN files if you are using the CDN system, clear all your caches, inclusive server caches (if you do not have any access for this, please request this to your hosting provider) and test it again.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello gmtrevor,
Please ensure that you are using the latest version of the theme (Newspaper 7.3 and Visual Composer 4.12), clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please make your update only via FTP because this is the surest method in this regard.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
That looks like a caching issue. You need to clear cache after you update as the old files will still be served through the cache and it could break the layout. Please make a back-up then update your theme and afterwards, clear all caches including a plugin, hosting or cdn server.
Let us know how it goes.
Thank you!
Hello,
Sorry for the late response, we do not work on weekends. The support hours are posted in the top right of the screen: Support Hours (GMT+2) Monday – Friday: 8:00 AM – 17:00 PM
I have checked your site but did not see any blank space. It could have been a caching issue and since then the cache got cleared. it sometimes happens when switching themes while using cache. Please let us know if you have further trouble with this.
Thank You!
Ok thanks for the reply.
I found some strange issues on mobile:
1/ In the list shop section, the products images show on computer but not on mobile:
http://www.virtualmagie.com/boutique
or http://www.virtualmagie.com/categorie-produit/tours/
2/ In quick edit, on 3 articles, I used the featured element checkbox and clean the cache.
But on mobile on the homepage, it is still the 3 last articles published which are on top.
3/ In the menu, I don’t have the sub elements for the articles.
In the URL you give me, we clearly see that it is seems to work for you (see the image).
So I assume, it is a bug.
Hello centennia,
Please try to disable all the active plugins, leave just Visual Composer and Seo Yoast plugin to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. This type of error might be generated by untested plugins…try to remove all of them and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files. Then test the theme panel again. Also make sure you set your system status parameters like this guide suggests:
https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Please make sure you use this guide for facebook sharing: https://forum.tagdiv.com/facebook-share/
Also please also test this without plugins. Disable all of them except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi
I’ve checked your site and found some js errors in browser’s console: http://screencast.com/t/tzLcdELOJV5 These errors may affect page’s load so try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again. If the problem is still there try also to deactivate lazy load animation from theme panel > template settings: http://screencast.com/t/iJqVBSZEQ
Let me know how it goes.
Thanks!
I have done disable all plugins except visual compesor and already clear cache and in accordance with the instructions https://forum.tagdiv.com/newsmag-smart-sidebar/ but remains the same no change
Please help
Hi
I cannot duplicate te issue on my and, as can be seen from these screens images are displayed fine on mobile: http://screencast.com/t/IRsFFD967K – http://screencast.com/t/amBZrRa5DKOx Please make sure that you’re using a compatible browser to access the site: http://screencast.com/t/Ogt76RqfeQh Also try to access it using different devices, clear phone’s cache memory then test the site again.
Thanks!
Hi
I’ve tested smart sidebar on my side using V 3.1 of Newsmag and works fine. Please make sure that you setup the sidebar according with our documentation: https://forum.tagdiv.com/newsmag-smart-sidebar/ also try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let me know how it goes and if the problem persist please provide your site url so I can have a closer look.
Thanks!
Like i said, i did follow every step taken as showed @ https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/ but still with no result
I did everything you asked (disable plugins, clear cache), but no result
He saves the link, but when you save the page and control the link when you go with your mouse over the button, it’s showing # at the end of the url
And did put another button (Element GO button, eye catching button) to test and that one works fine without any troubles
So, what’s next???
Here is my screen shots and yes I cleared my cache: http://screencast.com/t/uhc0xqUE http://screencast.com/t/6XXiFEYdpQqZ http://screencast.com/t/K8oPU1tSMHE
Thanks!
I cleared cache and installed WP Super Cache instead.
Seems to be working fine now!
I’ll let you know if it happens again.
Hi,
I have checked this on my side and did not found any issues, the comments appear properly also on pages – http://screencast.com/t/KFH8FDsGKHy – http://screencast.com/t/5qg8snbLprS – http://screencast.com/t/0qTnl3lKsN1p
Check if all these settings are fine and test this without any plugins active except Visual Composer, clear all the caches and see if the comments appear.
If the issue persist please send an email at contact@tagdiv.com and provide wp-admin access so we can take a closer look.
Thanks!
Hello aberniz,
I have checked your website and I saw that you images are working fine now. Also, if your problem will reappear please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Thanks for your understanding!
Hi again, yes of course it works when general modal image is disabled. But the question was how to get specific images working with external URL’s even when general modal image is activated. 🙂
I’ve cleared the cache but its still the same problem with general modal image active and this specific image set to modal image “off”.
Br,
Anton
Hello Woxxman,
Have you disabled the general the modal image from Theme panel? Please try to clear all your caches and test it again.
Thanks for your understanding!
Hi
The theme picks the first frame of the video as a featured image. Try to deactivate all plugins except Visual Composer, clear all caches then test the site again and check how it goes.
Thanks!
Hi
This issues are usually caused by cache. Try to clear all caches, including browser’s cache, after you publish a new post then test the site again. I’ve also noticed that you’re suing W3 Total Cache as a cache plugin. This is not a tested plugin with our theme and for cache we recommend WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks!
Hello galgamo,
Please try to switch your website to the latest version of the theme (7.3), disable all the plugins and install only which come bundled with our theme, clear all your caches and rule out the conflicting plugins. If your problem is still there after this, please provide your website URL so I can inspect it closer.
Thanks.
