Search Results for 'cache'

Hello Piyush Bandi,

Please notice that your version of Visual Composer is outdated. First of all, please download the latest version of the Envato Market using your account and then install the theme via FTP because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Then, you will have to remove the old version of the Visual Composer and install the version which comes bundled with the latest version of the theme (->Newspaper 7.3 with Visual Composer 4.12 and Social Counter 4.1), clear all your caches and check the results. For more information about how you can update your Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Please notice that you will have to keep the step with each updating of the theme.

Hope this helps!

Thanks.

Hello MESOTU,

Please ensure that this type of issue does not come from your untested plugins used by you. Try to disable all of them and install only the plugins that come bundled with our theme, clear all your caches and check the results. Please notice that the Revolution Slider is fully tested with our theme and seems to work as properly.

Thanks for your understanding!

Hello ttalleur,

Please try to update the theme to the latest version of it (Newspaper 7.3) and also, please ensure that you have fully installed all the required plugins to the latest version of them (Visual Composer 4.12 and Social Counter 4.1), clear all your caches and test it again. Also, if your problem is still there after this advice, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Notice that the theme update should be made via FTP because this is the surest method in this regard. For more references in this regard, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mehedi57,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) which come bundled with the latest version of the required plugins -> Visual Composer 4.12 and Social Counter 4.1. If you do not have these versions, please try to update the theme and plugins, clear all your caches and test it again. For more information about how you can update your Visual Composer please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello rishab55555,

I have checked your website and I saw that your font size for your menu is working fine on the front end, as you can see here -> http://screencast.com/t/ne6qAgqNqzqg Please try to clear all your browser caches in order to achieve best results, not only the caches from your caching plugin.

Thanks for your understanding!

Hello wolvering,

I have checked your website and your source page and I saw that you are using a lot of untested plugins which might interact with the code of the theme and cause a lot of unknown issues. First of all, please try to disable the lazy load from Theme panel and check the results. Also, if your problem is still there, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

It could be a caching issue. Please check your cache plugin and make sure you only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have no reports of such issues until now so I cannot provide a precise answer. Try to only use the tested and recommended plugins and disable everything else: http://screencast.com/t/xQfxlyaIaF3H
If you still have trouble with it you can contact us via email at contact@tagdiv.com and provide login information so we can test it out and maybe figure out why this happens. Also include a link to this topic so we can identify you.

Thank you!

Hello flameblue59,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) with the latest version of the Visual Composer 4.12 which come bundled with it. Try to clear all your caches and test it again.

Thanks.

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. It is most likely a plugin conflict. Test the shortcodes again afterwards and let us know how it goes.
Thank you!

Hello hfrevolution,

Do you refer to Visual Composer plugin? Please ensure that you are using the latest version of the theme (Newspaper 7.3 with Visual Composer 4.12), clear all your caches and test it again. For more information about how you can install and use Visual Composer, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ -> https://forum.tagdiv.com/how-to-use-visual-composer/ -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
Then try to disable all plugins to rule out a plugin conflict (if you do not have access to the back-end as well, you need to rename the plugins folder from wp) If you do have access to the back-end then also check your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/ , disable all plugins exceot visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hello infoalert,

Asigura-te ca ai introdus corect codul furnizat de mine mai sus in Theme panel, goleste memoria caches si fisierele CDN daca utilizezi sistemul CDN si incearca din nou.

Multumesc pentru intelegere!

Hello OnlineTushar,

I have checked your website URL and I saw that your social icons return me a 404 error when accessing them, as you can see here -> http://screencast.com/t/qptQZtxC4e Please ensure that you have right added your facebook link and also, please try to re-save your permalinks from panel, clear all your caches and test it again.

Thanks for your understanding!

Hi,
I have tested the element again on my end but it displays fine. Do you maybe have posts that belong to multiple categories? A post will show up everywhere one of it;s categories is specified. if you have a post in both of the categories you mentioned, then it will show up even if you remove one category as it will still belong to the other.
Another possible cause can be the cache. Please make sure you clear all caches whether it;s a plugin, hosting cache or cdn server.
You can also try to disable all plugins except visual composer and clear caches again to rule out a plugin conflict.
Let us know how it goes.
Thank you!

Hello aseainme,

Unfortunately, the W3Total Cache plugin is not tested with our theme and we cannot say for sure that this one will work as properly with our theme. This type of plugin is too complex and it proved to be a quite problematic theme and that’s why we do not recommend using this because the theme can be damaged. Our caching plugin which we recommend is WP Super Cache. This is fully tested with our theme and this works like a charm with our products.
Regarding on page speed loading, please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Please notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/

Hope this helps!

Thanks for your understanding!