Search Results for 'cache'

Hi

Try to deactivate all plugins except Visual Composer, clear all; caches, purge cdn files then test the page again. Let us know how it goes and if the problem persist please provide your site url so we can inspect it closer.
The indicated option is managed by Buddypress plugin and the theme can’t change it. I’ve also test this on my side with a default wp-theme and got the same behavior: http://screencast.com/t/S5EypWkcQ

Thanks!

Hi

Try to deactivation all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

@globalweb we’re sorry for this inconvenience but we had a day off Monday doe to a public holiday. IF you still have the layout issues try to deactivate all plugins except Visual Composer, clear all caches then test the site again.
Let me know how it goes and if the problem persist please provide your site url so I can inspect it closer and get back to you with a more accurate answer.

Thanks!

Hi

The theme use the same file to generate the footer on mobile and desktop. If the problem is still there try to deactivate all plugins excerpt Visual Composer and Jetpack, clear all caches then test again.

Thanks!

Did you clear your cache?

Hi

On mobile devices the site loads really slow, here can be seen the result from google page-speed toll: http://screencast.com/t/CzzRX1JO This affect user experience and some times the browser will stop page’s load it takes to mush time until the server responds. Try to optimize the site following our documentation. also try to deactivate all plugin except Visual Composer, clear all caches then test again.

Thanks!

HI

From page source it seems that you didn’t made any changes for module 2, there is only the default css for it. Please make sure that the settings from theme pane are properly saved then try to add a single block on a test page and do a few tests with it. These settings works fine as can be seen from this screens: http://screencast.com/t/fiHUru3j – http://screencast.com/t/Gp9ksfyixK If you still can’t manage to save the settings try to deactivate all plugins except Visual Composer, clear all caches then test again.
I am not sure how did you changed the thumb’s size as the theme does not have an option in this regard. If you made the changes in theme’s code note that you need to regenerate the thumbnails so the new sizes to be applied.

Thanks!

Hi

The theme does not add any code after resource’s url: http://screencast.com/t/kL5fmR9Ysrf I am not very sure why this happens on your site or how can this situation be duplicated but you can try to deactivate all plugin except Visual Composer, clear all caches then test again. Let us know how it goes and if the problem persist please provide a link where we can inspect it.

Thanks!

HI

Please make sure that you installed the theme and Visual Composer plugin according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ also try to deactivate all other plugin, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Hi

try to deactivate all plugins except Visual Composer, clear all caches, deactivate the child theme if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

HI

@nigelpradeep please open a new thread and explain there your issue, it’s easier to understand. Meanwhile try to deactivate all plugin, clear all caches then test again.

@ardian the reports related with ad’s activity are generated by google if yu;re using ad-sense ads. There you will find all information. If you don’t use ad’sense then you will need some taking code but the theme does not handle this part.

Thanks!