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Incase if you have enabled some Query cache or Object cache plugin delete all caches, like W3 total cache
Hi Catalin,
I deleted my facebook app, and recreated another following the steps exactly. I have also verified that both the visual composer and social counter are up to date.
I do not have a CDN, and I cleared the cache. It still is not working. I have sent you crendtials to the email contact@tagdiv.com.
Thanks,
Hello Marto,
I have tested on my side and if I turn on the hide option for category, this will not appear on the single post. -> http://screencast.com/t/vdKi5kgR8r Please try to clear all your caches and test it again.
Thanks.
Hello anek,
Please ensure that you are using the latest version of Visual Composer 4.11.2 in order to achieve best results in this regard. Also, please ensure that you have fully updated your theme via FTP because this is the surest method for updating. Clear all your caches and test it again and check the results.
Thanks for your understanding!
Cheers Catalin,
I’ve sent details to the contact@tagdiv.com
I’ve tried it with and without the Maintenance mode plugin.
The only plugins I am running are:
Font Awesome 4 Menus
Maintenance Mode
tagDiv Speed Booster
WP Super Cache
Yoast SEO
Contact Form 7
Let me know if you find anything.
Many thanks
John
Hi
This is not a script generated by the theme so it’s possible to be generated by a plugin. Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files ten check if the script is still there. The script may also be generated by a code added in a js row if you’re using something similar or an ad code provided by a network different by ad-sense.
Also if you made any custom modifications in theme’s core file make sure that they don’t call/generate this script.
Thanks!
Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. This is most likely a plugin conflict.
If you still have trouble with this, please provide a link to your site so we can inspect it.
Thank you!
Hello m_kot,
I have checked your website and you console and I saw that you have some js.errors through it and also, you are using a lot of untested plugins which might interact with our theme and create a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please check our demo version and there you can see that the search page is working well.
Hope this helps!
Thanks for your understanding!
Hi,
Both your issues are most likely related to caching. The menus and the icons from font awesome. Please clear all caches either from the browser, a cache plugin, a cdn server or the hosting.
I have tested the font awesome icons and they do not remain after disabling the plugin.
Thank you!
Hi,
Sorry but the lightspeed plugin is not tested with our theme. The recommended and tested plugin to use is WP Super cache. Plugin implementation is not part of the theme support unfortunately.
Thank you!
Hi,
This issue seems to be connected to the new version of wp and the htaccess file as this topic suggests: https://forum.tagdiv.com/topic/header-broken-after-update/
Or another case, a plugin conflict: https://forum.tagdiv.com/topic/cannot-modify-header-information-2/
Please try to check your htaccess or disable all plugins except visual composer, clear cache and reset cdn files.
Also if you use PHP 7, please note that this is not yet tested with our theme so it could provide a few errors. if this is the case, please revert to PHP 6.
Let us know how it goes.
Thank you!
Hello salimnazer,
Please ensure that you have fully updated your theme only through FTP because this is the surest method for updating. So, please ensure that you are using the latest version of Visual Composer 4.11.2, clear all your caches and test it again and check the results.
Thank you for your understanding!
Problem solved – cache on external server messed up.
Hello Timo,
Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.0.1). Also, please ensure that you have updated and your plugins ->Visual Composer must have 4.11.2 version, Social Counter 4.0 version. Try to clear all your caches and test it again. Very important is to update these only through FTP because it is the surest method for updating.
Hope this helps and let us know how it goes!
Thanks.
Hello bowman9991,
It is a little bit strange this issue. If you have ensured that this type of problem does not come from your untested plugins, cache, etc… please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the FTP access so we can deeper investigate your backend. Also, please provide the link of this topic so we can identify you.
Thank you for your understanding!
Hi,
This issue seems to be connected to the new version of wp and the htaccess file as this topic suggests: https://forum.tagdiv.com/topic/header-broken-after-update/
Or another case, a plugin conflict: https://forum.tagdiv.com/topic/cannot-modify-header-information-2/
Please try to check your htaccess or disable all plugins except visual composer, clear cache and reset cdn files.
Also if you use PHP 7, please note that this is not yet tested with our theme so it could provide a few errors. if this is the case, please revert to PHP 6.
Let us know how it goes.
Thank you!
Hello Catalln,
I have Newspaper 7.0.1 and Social Counter 4.0, Visual Composer 4.11.2. Cleared all caches, changed browser, changed pc desktop, I tried with smartphone and more devices.
I tried everything. 🙁
Hello!
My hosting provider asked me to use Litespeed plugin for cache (they have litespeed server), but when I enable it, the mobile theme is everywhere, desktop or mobile. Is there a way around this?
Many thanks!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn. If the issue is still there, please try to edit your pages on a wordpress default theme. If the problem is only on our theme, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Also include a link to this topic so we can identify you.
Thank you!
Hello,
Please make sure you only use tested plugin: http://screencast.com/t/3chTCZNwpkaP and clear all caches including the plugin, browser, cdn or hosting.
Untested plugins can create all sorts of issues.
Thank you!
Update: After purging CloudFlare cache, on the browser I am using, Chrome for Mac, I reloaded my main page by forcing it to reload everything (SHIFT + tapping on the reload button), it is working fine now.
Hello lordmazus,
If you have the latest version of our theme (Newspaper 7.0.1), please ensure that you have updated all your plugins to the latest version of the theme -> Social Counter ->4.0, Visual Composer ->4.11.2, clear all your caches and test it again and check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
On CloudFlare, I purged the cache, the issue remains. 🙁
Hi,
It seems your site does not use thumbnails at all. It uses the full size images. Please disable all plugins except visual composer, clear cache and reset cdn. the regenerate thumbs again and see the results. A plugin could be interfering with the thumbnails.
Let us know how it goes and if you still have trouble with this send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue.
Also include a link to this topic so we can identify you.
Thank you!
Hello jkellerer,
Please ensure that you have right followed all the steps in this regard according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and also, please ensure that you are the latest version of the theme and our plugins (Visual Composer 4.11.2 and Social Counter 4.0), clear all your caches, purge CDN file is you are using CDN and test it again. So, if you problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect it closer the setup page. Also, please provide the link of this topic so we can identify you.
Thank you for your understanding!
