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Edward: Site is using modified versions of bbpress and buddypress (otherwise db would overload due to queries without indexes – yeah shitty code from the developers). Forum has +4 million posts / comments.
General database contains 16 years of news / articles.
Most plugins are custom made (showing default avatars, lists, comment-numbering etc.).
Also using “Hide my WP” and WP-Rocket (cache). The latter will be swapped for a custom fragment caching solution soon.
Back-end is FreeBSD 10.3 (4 VM servers), Apache 2.4, MariaDB 10.1
Hi
The top menu doesn’t work even after having cleared all the cache.
What could it be?
Some help will be much appreciated:)
Thank you
we installed the weather plugin in the main page, but it is not precise. Probably is our fault, We have the Wp Super cache plugin, and cloudflare!
is there a way where the weather it is not cached?
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version available on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hello mikyasferhat,
Please try to update your Social Counter to the latest version of it -> 4.0. First of all, you will have to remove your old Social Counter from your Installed plugins area, like this -> http://screencast.com/t/RKECRWEugkaP and then you will have to install it from the Newspaper->Plugins area, like this -> http://screencast.com/t/w092Trgq8iu Clear all your caches and check again the results.
Hope this helps!
Thank you for your understanding!
Hello virginiebootz,
It seems to be a problem generated by your untested plugins which interfere with the theme and create this type of issue. So, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
If your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.
Thanks.
Hello ederpira,
First of all, please ensure that you are using the latest version of the theme ->> Newspaper 7.0.1 and also, please make sure that you have right updated all your required plugins to the latest version of the theme, like so ->Visual Composer ->4.11.2 and Social Counter ->4.0. Clear all your caches and test it again and check the results.
Hope this helps!
Thanks for your understanding!
Hello zetacomunicacion,
Yes. Please try to delete the old version of your Woo Commerce and re-install it on your side, clear all your caches and test it again and check the results.
Hope this helps!
Thanks.
Hello tareqtms,
Please try to update your theme to the latest version of it (Newspaper 7.0.1). Please notice that all required plugins come bundled with our theme and there you will find the latest version of Social Counter. Please try to update your theme only through FTP because this is the surest method in this regard, clear all your caches and check again the results.
Hope this helps and let us know how it goes!
Thanks.
Hello themusic20202,
Please notice that this problem is most likely caused by your cache. Please try to clear all your caches, purge CDN files if you are using the CDN and test it again and see how it works. So, if your problem is still there after these, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.
Thank you for your understanding!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Also remove any auto-optimization tools and then check the menu again. The code got changed quite a bit in newspaper 7 and some tools could not work anymore even if they did in the previous version.
Let us know how it goes.
Thank you!
Hi Greg,
This seems to be a plugin conflict as you have a js error in your console: http://screencast.com/t/LA5gCa1WI
Images are not disaplying as the image animation effect (lazyload) breasks first upon a js error. If you disable lazyload from the theme panel, your images will display again, but the problem will not be solved as other parts of the site that use javascript could also break if you have this conflict. The best thing to do is disable all plugins except visual composer, clear cache and reset cdn files. Then enable plugins one by one and see which one causes the issue.
Thank you!
Hello aswini,
Please ensure that you have fully updated your theme to the latest version of it only through FTP because this is the surest method for updating and then, please make sure that you are using the latest version of Visual Composer ->4.11.2 and also, the latest version of WordPress ->4.5.2. Try to clear all your caches and check the results.
Hope this helps and let us know how it goes!
Thanks.
Hello Koznazna,
Please ensure that you are using the latest version of Social Counter 4.0, clear all your caches and check again. If you problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.
Thanks.
Hello,
This could be a caching issue or a plugin conflict. please try to disable all plugins except visual composer, clear cache and reset cdn files. Then check the fonts again.
Let us know how it goes.
Thank you!
Hello Vinay Prajapati,
Please notice that all of these settings are WordPress related. So, please check your Screen settings from your post editor, like this -> http://screencast.com/t/V3lhpmTj -> http://screencast.com/t/4A7cxFlbbD and also, the General Settings from here -> http://screencast.com/t/x7RXicS2o Please notice that our theme uses only the WordPress comments function and all of these settings from comments you will find in WordPress panel.
For your second request, please ensure that you are using the latest version of theme (Newspaper 7.0.1) and also, you have updated the Visual Composer to 4.11.2 and the Social Counter to 4.0 in order to achieve best results. Clear all your caches and test it again.
Thank you for your understanding!
Hello Navneet,
Please ensure that you have right updated your WordPress to the latest version of it (4.5.2) without any errors in order to achieve best results in your panel. I recommend you re-install your WordPress again, clear all your caches and check again the results. Also, please ensure that you are using the latest version of the theme and the plugins. VC ->4.11.2. Social Counter 4.0, Newspaper 7.0.1.
Hope this helps and let us know how it goes!
Thanks.
Hello zetacomunicacion,
I have checked you website and I saw your errors which you get when you access your page. So, please notice that this error appears because the theme calls a function from woo commerce which was removed from Newspaper 6. Please try to do a backup only via FTP because this is the surest method for updating (you will have to remove the oldest version and try to install the new version), clear all your cache and please ensure that your theme has right updated to latest version. For more information about update, please check our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version available on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hi
First: The settings are saved when you make other modifications in theme panel? For example if you change a color or a font those settings are saved? You don’t have to make any changes in ad’s code as the theme will save it in its original form.
Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn file if your using then test the site again. Also check if in browser’s console appear some errors related whit the theme while you’re saving the settings. Usually there should be a 403 or 404 error.
Second: Because you removed the first line from the ad-code the theme does not recognize it as ad-sense code and that’s why those options are not applied. Ad size can be changed only for ad-sense ads and because the theme render your code as a different ad the options are not applied.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme, also older version of VC won’t work with it. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version available on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hello BrPortais,
Please make sure that you have right set it your Social Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and then try to clear all your caches and test it again and check the results. Also, if your problem is still there, please send us an email with your log-in information (wp-admin) so we can further inspect your setup page.
Thank you for your understanding!
Hi, I would like to clarify how post_views_count work? I tried to find this information in documentation and forum, but I could not. Does it count from category view or home page (where snippet of the post shown 3 times)? According your documentation it should increase only if user came to this page. It works for me: when I refresh the page the post_view_count increase by one. But I have a very big discrepancy in the numbers. F.E. one post shows post_views_count 1488, post_views_count_7_day_total 1490, All posts – Views 1142, Google Analytics Pageviews 751.
Can you please clarify. I have WP 4.4.2, Newspaper 6.7, no Cache plugins and sorting is working.
Thank you.
Hi,
I have no cache plugins. Tried with clearing browser cache and nothing changed.
I have disabled it in the exact same way as you say. Even the Featured category hiding is off it is hidden. The category I try to hide is not, no matter if it’s on or off.
Thanks!
Hi Niresh,
I will clear all the caches and see if it works:)
Thank you very much!
