Search Results for 'cdn'

Hello sumitkumarfc,

For more information about Cloudflare configuration, please check here -> https://forum.tagdiv.com/cloudflare-cdn/ Also, for more configuration about this, please check some online solutions or contact your dedicated server because it’s not theme related, sorry! You can check here -> https://forum.tagdiv.com/cloudflare-cdn/

Thanks for the message!

@dcarrero First please deactivate the child theme you are using as a test. Switch to the main theme. Clear all installed caches and CDN if used. Check the results after trying this.

Hello,

I have inspected your website and it seems to be very strange that border. I do not know the source of it, sorry! I suggest you make a new clean install from scratch via FTP way with the latest version of the theme, clear all the caches, purge all CDN files if you are using the CDN system and check the results. By default, notice that orders do not appear, sorry! As a quick solution, you can try using the code below ->

.td-container-border:after{
background-color:initial;
}
.td-pb-row .td-pb-span4:nth-of-type(3):after{
background-color:initial;
}

Thanks for the message!

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

Hi,

First please reinstall the theme (by FTP is recommended)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all theme plugins, the composer and multi-purpose plugins are now version 2.0. Deactivate all other plugins and child theme if used. Clear all caching installed and CDN files if used.

Contact your hosting provider and check with them if there are any issues with the server. Ask them to check error logs and investigate as well if possible.

If there is still an issue, it may not be caused by the theme. You can send us an email at contact@tagdiv.com and provide admin login information. Provide FTP access as well. Also included a link to this topic in the email.

Provide more details about the issue in the email, this will be helpful in the investigation. We cannot recreate such issues in any of our testing, there is no similar problem for most users who have updated the theme.

Thanks

Hi,

Is the problem specific to the homepage? Does the rest of the website display properly? Edit the homepage with the composer and check if the content is still there.

The update will not erase page content, everything should be as before. Very important to clear every cache installed and CDN as well if used. If you use a child theme, temporarily switch to the main theme. Deactivate all third party plugins if possible, leave only them plugins active. Let us know the results.

Thanks

That is usually caused by caching. Clear everything, installed caches or server provided, CDN cache if used, also clear browser cache. Also if you use a child theme switch to the main theme. Then check the results.

The tweet button is no longer included in the share, so if you made the updated and it is still appearing then chances are your content is served from cache.

Hello svharishtech,

This problem seems happens due to a memory cache. Try to clear all of these, purge all CDN files if you are using something like this, clear browser caches and check the results. Make sure that your theme has been installed via FTP way and if you are using some untested plugins which can interact with them core files, try to remove all of these.

Hope this helps!

Thanks for the message!

Hi,

From what I can see the problem is no longer present
– https://www.screencast.com/t/Cj8ajEka6ac
That issue is in almost all cases caused by caching. After an update please clear all caching installed and CDN if used.

Thanks

Hi,

Please do not reply in your own topic, this will only delay the response. We answer from oldest to newest, all topics will receive a reply in that order.

Regarding the issue, check in the widgets section to see what element is present in that location in the sidebar. That could be causing the issue.

Also check to see if it is a plugin conflict. Deactivate all the plugins, leave only theme plugins active. Clear all caching and CDN files. Then check the results.

Make sure you have updated all the theme plugins as well, deactivate and remove them. Re-install them from the latest theme package.

Thanks

Hi,

For anyone who still has problems, please try the suggestions Chris provided. Most important update theme by FTP, steps here
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update all the theme plugins. Deactivate and remove them, reinstall from theme package. The tagDiv composer and multi-purpose version is now 2.0
– https://www.screencast.com/t/CqK7d2S0p0
Clear all caches (browser cache as well) and CDN if used, then check the results. There should be no problems anymore.

If there are still problems please open new topics each, for further investigation.

Thanks

Hi,

@mkza Please provide some more details about the problems you are facing. Try reinstalling the theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update the theme plugins as well, the new composer and multi-purpose version is 2.0
– https://www.screencast.com/t/CqK7d2S0p0
Be sure to clear all caches after updating, also CDN cache if used. Let us know the results.

Thanks

Hi,

@rihasi Please try to provide all the details in one posting, if you keep replying in the topic you will only delay the response. We answer from oldest to newest. Note the support hours mentioned in the top right corner as well.

You mention you had problem using the multi-purpose plugin since purchasing the theme, you could have mentioned this before. We would have investigated the issue. The HTTP error is an internal server error.

You could try these suggestions. Reinstall theme by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate and remove the theme plugins and install them again from the latest theme package. Deactivate all other plugins, leave only theme plugins active. Clear all caching and CDN cache if used.

Check if the error is still present. If it is, that would mean there is a problem with the hosting server. Check with them, mention the theme requirements
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
Maybe there are also logs kept by the server that could be helpful to identify what is causing this problem. Let us know the conclusions.

Thanks

Hello,

I have inspected your website and your Ad seems do not work. It’s a blank square as you can see here -> https://www.screencast.com/t/8MwhfLmm Also, I have inspected your console page and I saw that you have some errors through it. Please try to disable all of your untested plugins, purge all CDN files, clear all the caches and check the results. If the problem is still there, I suggest you make a new clean install from scratch to another sub-domain for testing and ensure that you have right implemented your ads according to our documentation from here -> https://forum.tagdiv.com/header-ads-adsense/ Also, first of all, check your ad code to be a valid one if you want to bring best theme results.

Hope this helps!

Thanks for your understanding!

Hi,

If the theme has been installed properly (by FTP) and you have also updated the theme plugins (now version 2.0 – https://www.screencast.com/t/xpcpclogUB6V) please deactivate all other plugins as a quick test, leave only theme plugins active. Clear all caching installed and CDN cache if used. Also clear browser cache.

In case the issue remains after trying these suggestions, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate further.

Also include a link to this topic in the email.

Thanks

Hello,

I have inspected again your website and on mobile devices and the main menu is right displayed as you can see here -> https://www.screencast.com/t/hcJsLasQg Try to clear all of your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello rohitambit,

Make sure that you are using the latest version of the theme, remove all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!