Search Results for 'cdn'

Hello

If you do not have a cdn cache is cleared from the caching plugin that you use or from the host if it provides a hosting side cache.
We do not have a customization department so we cannot edit the thumb size for you unfortunately.
For the create account you have to activate this option in the WP settings: http://screencast.com/t/S7ex7sEbfpdI
The only tested plugins with our themes are these ones: http://screencast.com/t/Ki9B6WOm

Thank you!

Of course it will still ask. You have to ignore it. That is what the guide sais. It does not instruct you to do anything about it: http://screencast.com/t/paVAiyyUej
If your plugins does not work, then that is a different matter altogether.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

If you removed the youtube link from the correct social counter, then it can only be a caching issue. Please clear all caching on your site from the plugin settings, purge cdn files and ask your host to disable any serve side cache.
For the woocommerce numbers, please use this code:
.product-category mark{
color:white!important;
}
If you want to change a thumbnail size, it will not be easy. you need to use the theme api system and you will require coding skills for it, If you cannot do it, you will have to get some help form a developer as the api is not covered by the thee support.
If you want to remove the page title you must choose a page template that does not have a page title. You are using the only page template that shows the title. please choose either the defaulkt or the pagebuildet + latest articles.

Thank you!

Hello,

This could be a caching issue. Please disable any hosting cache (contact your host) and only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ If you use a cdn: https://forum.tagdiv.com/cloudflare-cdn/
It could also be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

There are clearly problems on your site. The first would be the page speed that is very very slow. Please disable all plugins except visual composer, clear cache and reset cdn files. This should fix most of your issues.
Next, please regenerate thumbs using this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
As for the articles with no images, there is a placeholder for the case where the post has no featured image. Please add featured images to your posts using the default theme featured image implementation: https://forum.tagdiv.com/featured-image/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Well you do not have VC installed at the moment so I cannot say for sure what is happening. please try this test:
disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic so we can identify you.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I’m not sure where the redirect comes from as it does not come from the theme. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again to see if the redirect happens again without plugins.

Thank you!

Hello,

If your desktop version loads the mobile version, that is a caching issue. Please make sure you do not have any cache from the host and only use this plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use a cdn please use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Let us know how it goes.
Thank you!

Hello mato,

Until now, we do not have any bad reports regarding on Visual Composer and Big Grids. Please keep in mind that the Visual Composer is fully tested and compatible with our Blocks/Modules. So, this issue happens due to your child theme. Also, I am glad that you could manage your problem. Also, if the problem is still there, you should try to switch to the main theme, clear all your caches, purge CDN files and check the results. And if it required, you should provide your website URL so I can inspect it closer if the problem is still there.

Thanks for the message!

Hi,

Sorry but we are not in the same time zone. The support hours are posted on this page at the top right of the screen.
Here is an example that works on your particluar category:
.category-19 .td-category-header{
background-image: url("http://cdn.gottabemobile.com/wp-content/uploads/2013/04/HTC-One-Photo-Sample-Marbles.jpeg");
background-repeat: no-repeat;
background-size:100%
}

I hope this helps.
Thanks.

Hello,

you do not need to do anything else besides create a jetpack account and then activate the jetpack comments. i tested them with the dark comments skin and they work fine: http://screencast.com/t/PYSddIUSPmdj
Please disable all plugins except visual composer and jetpack, clear cache and reset cdn files.

Thank you!

Hello gorkemaslan,

The problem seems to be generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.
For your second request, you should provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello aefalson,

I have checked your website and I saw that you are using some untested plugins, as you ca see here -> http://screencast.com/t/VA0MK4KSAeOg Also, you have some errors in your console, like this -> http://screencast.com/t/T5GQoqybck Please try to disable all the plugins, leave just Visual Composer to active, clear all your caches, purge CDN files and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that your untested plugins to interact with the core theme and cause a lot of unknown issues. Try to revert the theme to the final state and check the results. Also, if the problem is still there, please try to make a new clean install from scratch and install only the required plugins and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

We answer from oldest to newest so the support is not a live chat unfortunately. We try to answer every question as fast as possible but it sometimes can take a few hours. The support hours are at the top right of this screen. Mind the time zone though. There is a high chance we do not share the same work hours.
To the matter at hand, your issue could be caused by plugin conflicts as this seems to be a js error. Plugins are the number one cause for these but it could also be a js minification or optimization. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello ojuju,

Please keep in mind that the footer and the header are the same for the entire website and should appear. So, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

There could be something wrong with the post in particular. The html seems to be there but nothing comes up inside the container. Please try to edit your post and see if there is any open html tag in text mode.
This could also be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know how it goes.

Thank you!

Hello,

2 of your issues are related to plugins so the other 2 could also be related to them.
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

@Nancy

This could be related top images as you say in your vide so please use this video: https://www.youtube.com/watch?v=rRrG3K4vjsk

Another possible fix: http://www.inmotionhosting.com/support/edu/wordpress/http-image-error

As for the ad you see on the post, that is no featur image, it is an artilce top ad. Please3 check the article top ad in your ads section of the theme panel and remove the article top ad.

I want to clarify something as I can see you probably think the theme is to blame for these “glitches” but it’s not :). They are problems you get locally on your end, not something that is happening for everybody. It could be a server configuration, it could even be a plugin conflict. Please try this without any plugins as well. disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

I hope this helps.

@miranda

You can add links to images when adding them into your posts and selecting what you want the image to link to like so: http://screencast.com/t/v8FupV4jRc

Thank you!

please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!