Hi
If test the accordion element on my side and the sections are works fine.
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn file if you’re using then test again.
You can also try to setup a new wp-install on a sub-domain or on your local computer using this configuration:
– WordPress V 4.5
– Newsmag theme V 2.3.6
– Visual Composer plugin V 4.11.2
This configuration should work fine so do a few tests with it and check how it goes.
Thanks!
Hi Bogdan,
We don’t have a caching plugin or a CDN. We do have Jetpack, but we don’t have Photon switched on.
And besides, the CSS for the fonts gets output in the html file itself as a <style> tag – this is just below a comment: <!– Header style compiled by theme –>
So it’s not an external CSS file, and it shouldn’t be cached.
I have also cleared my browser cache, but that hasn’t fixed it.
Please clear all caches from the cache plugin and from the cdn server if you use it. Also try to clear the browser cache.
Thank you!
Hi,
Unfortunately we have not tested amazon links so we have no idea how they should work. Generally you can add html or js in a textbox in text mode (not visual mode) If it does not work, then try it on a standard page in a text block and see if it works there. You will have to test this out yourself.
please also try it without plugins as these can interfere as well. Disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hi,
Please provide a link to your site so we can inspect it and figure out why your images do not show. I suspect a plugin issue. Not all plugins are compatible with premium themes. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!
Hi
This code is not generated by the theme so it could be generated by an ad or an external script which runs on your server. Also I’ve checked your site whit pingdom bu couldn’t find it among the resources fetched.
If you till have this issue try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Thanks!
Hello,
Unfortunately I;m unable to see the “post slider” as you changed the smartlist type and it does not slide now.
In any case, this issue is generally created by plugin conflicts: (browser console errors: http://screencast.com/t/nnR3XDUV) Multiple things break when plugins create conflicts. Please check your search widget in the menu. It does not work as well. That is a js error you have going on.
Please try to deactivate all plugins except visual composer, clear cahche and reset cdn files if you use it.
Then check the smartlists again.
Thank you!
PS. There is a newsmag forum as well. This is the newspaper theme forum.
Hi,
These 2 issues you have, are clearly some external css overwriting the theme;s. please try to disable all plugins except visual composer, clear cache and reset cdn files. Also if you have customization in place, please make a back-up of your code and restore the theme to it’s default values. In these cases a css fix is not the proper solution as you need to identify the root of the problem rather than covering it up with css.
Let us know how it goes.
Thank you!
Hi,
Please deactivate all plugins and clear your cache including cdn if you use it. Some plugins can cause this issue. We have reports of the wordfence plugin causing this.
Let us know how it goes.
Thank you!
Hi,
If you have a child theme, please switch to the main theme and please do a fresh install of your theme via ftp. Delete the old one and install it again. https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caches and reset cdn files as well.
Also try the theme without any plugins. Disable all of them to rule out a plugin conflict.
Let us know how it goes.
Thank you!
Hi,
Please make sure you have visual composer 4.11.2 as that is the version required for the new version of WP. If you already have this version and it still does not work, you can try to disable all other plugins except visual composer, clear cache and reset cdn files if you use it. If you still cannot get it to work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!
Hi,
Please make sure you have the latest verion of visual composer 4.11.2 and make sure you clear all caches including cdn files if you use it. You can also try to disable all other plugins except visual composer to rule out a plugin conflict.
Thank you!
Hi,
The best thing to do is to disable all plugins at once except visual composer, clear cache and reset cdn if you use it. Then you can see how your site works without plugins. Check all known errors to rule out plugin conflicts. Plugins can cause all kinds of errors including sidebar issues.
If you still cannot get the post sidebars to pick-up the ones in the theme panel please send us an email at contact@tagdiov.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!
I am not using a plugins for cache. But I am using CDN. So i did cache purge. But the problem still exists. When I view the website in mobile the correct font is shown, but not while viewing in desktop.
How can I clear cache if I don’t use a cache plugin.
Hi Bogdan B.
I have updated theme to 6.7.1 and Visual Composer to 4.11.2 and everything seems great at beginning.
But the visual composer could out of function suddently when the last second still works well, and the same situation happens to media library.
I already try to disable all plugins except visual composer, clear cache and reset cdn files but problems still happen. I might need you to inspect my back-end and I just sent an email to confirm my request to you.
My email is seriescoffee@gmail.com
Thanks!
Best Regards
Castle Yen
Hello,
There is a conflict between older version of visual composer and the new version of wordpress, but we have no reports of the media library breaking upon updating WP.
Please update your theme to the latest version and make sure you update visual composer as well by following these guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there after you update, then please also try it without plugins. Disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!
Hi,
Custom fonts do work and we have tested them properly. you just need to follow the steps closely from these guides:
https://forum.tagdiv.com/using-custom-fonts/
https://forum.tagdiv.com/font-customization/
https://forum.tagdiv.com/using-typekit-fonts/
Please keep in mind that when you are logged in, wordpress could be adding it;s own font so always check your fonts when you are not logged in.
Also , please try to disable all plugins except visual composer, cl;ear cache and reset cdn. Plugin conflicts can affect fonts.
If you use fonts from other languages, make sure you enable support for them from here: http://screencast.com/t/R0XNmPQymG
Thank you!
Hi,
Please try to disable all your plugins except visual composer, clear cache and reset cdn. Also please provide a screenshot of your playlist back-end so I can see how you implemented the video Id’s. A link to your site pointing at the playlist will also be usefull.
Thanks.
Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!
Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!
I came across this ad network spoutable.com.
Since I got approved, they asked me to paste the code as shown below in the Footer.php
<script type=’text/javascript’>
(function(){
var spoutjs=document.createElement(‘script’),firstjs=document.getElementsByTagName(‘script’)[0];
spoutjs.async=1;
spoutjs.src=’//cdn.spoutable.com/c3fb8ec5-a879-4f40-8348-1f1c9c0c9314/spoutable.js’;
firstjs.parentNode.insertBefore(spoutjs,firstjs)
})();
</script>
My Question is how can I do this without disturbing any codes or settings of the default Newspaper Theme.
Hello lya,
Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
This is the reason why you have to unchecked automatic updates. This issue usually is caused by some updates being made automatically like WP updates or plugin updates. Sometimes these can conflict with one another and mess thing up. Please update your theme to the latest version by following this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then you need to check if the issuer is still there and if it is, please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi,
If you use a text block immediately after the video you will get those results. Every text blo0ck has padding and margins to it and if you use a h2 title inside the text block , then you increase these spaces as a heading adds spacing as well. You also get spaces from a widget that is in place there adding bottom spacing to the text block. Please remove all your plugins except visual composer, clear cache and reset cdn files. Then check the spacing again. I suspect there is a plugin that alters the css.
Thank you!
