Search Results for 'cdn'

Hi,

Try to re-save the permalinks, clear all the caches, purge CDN files and check the results.
Let us know how it goes!

Thank you!

Hi,

Try to re-save your permalinks from the panel, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

I have checked your website URL and I saw that your quality of the image was reduced by a plugin, as you can see here -> https://www.screencast.com/t/64g7bpeb9bm Unfortunately, please note that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry! Remove that plugin and use the real image quality because the theme has a cropping system which cut the image by the kind of thumb is used on your website if this functionality is checked in the Theme panel. Clear all the caches, purge CDN files and check the results. Check here -> https://forum.tagdiv.com/theme-thumbs/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. Ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case. Remove all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Thank you!

Indeed, the empty page template has been removed, now you can remove the header per page, using the header manager. An option will be added for the footer. If you require it, you can download it from here – http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip

Place it in the main theme folder, upload it by FTP for example
– http://prntscr.com/mo17zp

Then select it for the pages you want. The footer will be removed and the header can be disabled
– http://prntscr.com/mo17bw

Editing the revolution slider blank template with the composer will cause problems. That would be useful if you wish to display only a slider provided by the plugin, by entering it’s shortcode in the page content, in the backend – http://prntscr.com/mo18vk

Sorry for the inconvenience.

Hi,

I need your website so I can make some investigation in this case. Also, make sure if you are using the latest version of the theme installed via FTP way, check the system status parameters to be increased accordingly to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results. If you are using some untested plugins which might break the theme functionality, please remove all of these, clear all the caches, purge CDN file and check the results. I have tested to my website and seems that everything works as expected.

Thank you!

Hi aleister,

Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Please make sure that all settings for WP Super Cache are set like in our documentation -> https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ -> https://www.screencast.com/t/B29YAemy
Also if you are using Cloudflare please make sure to be set like in our documentation -> https://tagdiv.com/how-to-set-up-cloudflare-cdn/

Thank you!

Hi,

I have checked your website and I saw that you are using the lazy load to your images from Jetpack functionality and that’s why you bring this error. You need to disable it or disable the lazy load functionality from theme panel, clear all the caches, purge CDN files and check the results. -> https://www.screencast.com/t/ckuXeoWvuKGj

Please notice that your support period expired -> https://www.screencast.com/t/RPfs7YnmF I suggest you extend your support if you still need our help with your website.

Thank you for your understanding!

Hi,

Please make sure if you are using the latest version of the theme installed/updated via FTP way, clear all the caches, purge CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you!

Hi,

The fix that I provide will be include in the coming update; the fix for the single image can be get from here -> – http://cdn.tagdiv.com/wp-content/uploads/2019/04/tdc_map.zip and replace it in the tagDiv composer
– http://prntscr.com/nikwre
The single images will look and function correctly after doing this.

Thank you!

Hello !

This is how we see it now on iOS: http://cdn.tagdiv.com/wp-content/uploads/2019/05/file_from_ios.mp4

The same result is on Android. We’ve tested multiple pages from your website and seems to work now.

If the problem persists send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look.

Thank you !

Hi,

Ensure that you have enabled that option from here -> https://www.screencast.com/t/C2jus8MKjkpa Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

I checked your website and now is on full width -> https://www.screencast.com/t/2KODA4qbUBGU

There is a known issue currently with single image elements used in pages built with WPBakery, when the tagDiv composer is also active. It has been identified however and will be fixed in the next theme update. Sorry for this inconvenience.

In the mean time the fix is to download this file – http://cdn.tagdiv.com/wp-content/uploads/2019/04/tdc_map.zip and replace it in the tagDiv composer
– http://prntscr.com/nikwre
The single images will look and function correctly after doing this.
Sorry for this inconvenience, the fix will be included in the next theme update.

Thank you for your understanding!

Hi,

Try to use the code below and place it in Theme panel -> Analitycs Section from here -> https://www.screencast.com/t/hF49z5vLen9O

<style>.td-js-loaded .tdc-row-divider, .td-js-loaded .td-element-style{
transition: none!important;
-webkit-transition: none!important;
}</style>

After you have made these changes, clear all the caches, purge CDN files and check the results.

Hope this helps!

Thanks.

Hi,

Please check your PHP version to be minimum 7.0, the theme should have to be updated to the latest version of it which is 9.7.2, clear all the caches, purge CDN files and check the results. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Also, provide CPanel access for more deeper investigations.

Thank you!

Hello !

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case.

Thank you!

Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you set the last version of child, also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If you are using Cloudflare (CDN) please make sure that is set like in our documentation -> https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello !

Indeed in our documentation you can find that we do no recommend using rocket loader. Find more about it here: https://forum.tagdiv.com/cloudflare-cdn/

Thank you !

Hello !

Please clear all cache and also purge CDN. If you do no know how to do it check this link:https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

Thank you !

Hi,

Please make sour that you clear all cache and from your host and CDN ( if you are using ).
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Than you!

Hi,

The theme uses an internal font that contains the icons – http://prntscr.com/nmaq8p
These icons are then applied with CSS – http://prntscr.com/nmaqkl

Your example would work – http://prntscr.com/nmar6x

But font awesome has a much larger collection of icons, loading them from a CDN should be fast from what I can find online, for example – https://woorkup.com/font-awesome-cdn/
– https://www.sitepoint.com/using-font-awesome-with-wordpress/
– https://community.cloudflare.com/t/reduce-fontawesome-load-time/4814

Thanks

Hi,

Please provide your website URL so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

There is a known issue currently with single image elements used in pages built with WPBakery, when the tagDiv composer is also active. It has been identified however and will be fixed in the next theme update. Sorry for this inconvenience.

In the mean time the fix is to download this file – http://cdn.tagdiv.com/wp-content/uploads/2019/04/tdc_map.zip and replace it in the tagDiv composer
– http://prntscr.com/nikwre
The single images will look and function correctly after doing this.
Sorry for this inconvenience, the fix will be included in the next theme update.

Thank you!