Search Results for 'cdn'

Hi,

Unfortunately, I cannot access your website without your credentials because your website seems to be in maintenance mode. For more investigation, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Before this, please make sure if you have correctly updated your theme via FTP way, all the required plugins were updated, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Please remove all of the untested plugins, clear all the caches, purge CDN files and check the results. Also, ensure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case.

Thank you!

Hi,

This problem is note on our issues list, and in coming updates will be solved.
Here is a quick fix, you need to replace the tdc_map.php from wp-content/plugins/td-composer/includes/tdc_map.php https://www.screencast.com/t/y18ntAOdrjS5 with the tdc_map.php from below link.
-> http://cdn.tagdiv.com/wp-content/uploads/2019/04/tdc_map.zip

Thank you for your understanding!

Hi,

Very important is to update all of these from the right section from here -> https://www.screencast.com/t/IXc7chhp Remove all the old version of them and install them again form that section, clear all the caches, purge CDN files and check the results. If the problem persists, please let us know.

Thank you!

Hi,

Unfortunately, the theme does not have any such an option as I see on your screenshot, sorry! Provide your website URL and some useful screenshots with your problem so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Unfortunately, the empty page template has been removed but you can remove the header per page, using the header manager. An option will be added for the footer. If you require it, you can download it from here – http://cdn.tagdiv.com/wp-content/uploads/2019/02/page-empty.zip

Place it in the main theme folder, upload it by FTP for example
– http://prntscr.com/mo17zp

Then select it for the pages you want. The footer will be removed and the header can be disabled
– http://prntscr.com/mo17bw

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please provide your website URL so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Let us know how it goes!

Thank you!

Hi,

I have checked your website and it seems that your post is correctly displayed, as you can see here -> https://www.screencast.com/t/2wJBLgGp Clear all the browser caches, purge CDN files and check the results.

Thank you!

Hello,

We are not getting this on any of our testing platforms so we cannot recreate it. If it was a theme issues, we would also have been able to detect it, but since this is not the case, I suspect there is an external cause for this.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Alternatively, if you did not replace all of the theme files we recommend you do so now. Delete all of your theme file structure as it was changed in the latest version.
Make the update the proper way by deleting your theme and installing the latest version as shown here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

This is usually from lazy load, please check our documentation for Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/
Also please deactivate all non theme plugins, clear all cache and try again, is possible to have some plugins that use lazyload or may it is a plugin conflict.

If the problem is still there please provide me a link were I can inspect this problem.

Thank you!

Unfortunately as per the new envato requirements, https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements we had to move all of the theme functionality to a plugin. We chose tagDiv composer as it was a required theme plugin and most users already benefit from it’s features. It was the best choice to move the functionality to. unfortunately, having more than 1 page builder can have downsides indeed as in most cases there are elements that conflict with each other. Wpbakery is going obsolete as even the developer stopped investing in it so we decided it was time to work with our own page builder instead. What you can do is revert back to the previous version of the theme for the time being (you cna download the previous version from here: http://cdn.tagdiv.com/wp-content/uploads/2019/04/Newspaper-tf.zip) and we strongly recommend moving over to tagdiv composer as all of the theme functionality will be added through the tagDiv composer from here on. You can make the move slowly on a separate install so you do not affect your live website. You can create a testing environment and create the pages there over time and replacing the ones on your live site once you are done for minimum impact on the front-end. You will then be able to use the tagdiv composer instead of VC and benefit from all the functionality of the composer and cloud library plugins.

Thank you for understanding

Hi,

What kind of theme version you are using? In most cases, those errors appear when you are using an old theme version, sorry! Please notice that we recommend updating the theme to the latest version of it via FTP way, clear all the caches, purge CDN files and check the results. Also, if the problem persists after you have updated the theme, please put the wp_debug to true and check what kind of errors and warnings do you receive.

Thank you!

Hi,

You can get it from here -> http://cdn.tagdiv.com/wp-content/uploads/2019/04/patch_9.6.1_9.7.zip

Thank you!

Hi,

When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements

Please read this guide to learn about the new functionality of the new update: – https://tagdiv.com/updating-the-core-of-tagdiv-themes/

If you should need the provisos version of the theme ( v9.6.1 ) you can get it from here -> http://cdn.tagdiv.com/wp-content/uploads/2019/04/Newspaper-tf.zip

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please make sure that you set correctly the Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/
Also you can deactivate lazyload from Newspaper>Theme panel>Template Settings
https://www.screencast.com/t/zDxt8d921eG1
Let me know the results.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If the problem is still there please provide some more details, screenshots and a link were I can inspect this problem.

Thank you!

Hello,

Amp works just fine for us with the mobile theme. I have just tested the functionality again but saw no issues with it. It is most likely a plugin conflict affecting your amp template.

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

If you will check our demo preview you will see the same effect. -> https://demo.tagdiv.com/newspaper/ What could cause this effect might be lazy load effect or some untested plugins used by you. Try to disable all of these, clear all the caches, purge CDN files and check the results. Check here -> https://www.screencast.com/t/2SC3m81aiu9

Thank you!

Hi,

That flesh/slide of background color is not from mobile theme, usually is from some plugins, or it can be from rocket loader.
Please set the rocket loader to off like in our guide ->https://tagdiv.com/how-to-set-up-cloudflare-cdn/
Please clear all cache after you change the settings.

Thank you !

Hi,

I have made some texts on my website and the SmartList seems to works as expected. Also, the Smart List templates are working good. I have added the [td_smart_list_end] shortcode and it seems to return good results. The functionality of it is to interrupt the smart list functionality after their position. Also, if you have created another Smart List template, all of these will be displayed at the post template section and not on the Smart list, as you can see here -> https://www.screencast.com/t/6HByj7b8 Please check your theme and WordPress version to be the latest version of theme, remove all of untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, please provide more details and some useful screenshots with the problem so we can identify.

Thank you!