Search Results for 'child theme'

Hello,

From what I’ve researched, there seem to be some changes in your code structure because it works well for me.
Please do a test using only tagDiv plugins, and check if you have not set any custom code to cause this change, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If you have tried all the steps and it still doesn’t work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

For search results, please check if you the thumbs enable from Theme Panel -> Block Settings => https://www.screencast.com/t/W7mJQNv3 -> https://www.screencast.com/t/0aF1d317
Also, for the image from Block 11 is it may be a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello!

I checked your website and it seems that you do not have anymore a menu or header.
Also, I tested this demo and I didn’t find any issue regarding to this demo.
Please start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

Please make sure you don’t have a plugin conflict, please deactivate ALL plugins except tagDiv plugins and Contact form 7, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check if you have taken the steps as described in this topic => https://forum.tagdiv.com/topic/need-help-to-insert-contact-form-into-single-post/

Thank you!

Hello,

Usually, this can be from some extra plugins, so please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

I just verify your website and seems you have this error => https://www.screencast.com/t/UEk4L7Mka
To resolve, please make sure that you are using the last theme version, Newspaper v10.4 and last WordPress version 5.7.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Also, for mobile pages please send us some screenshots.

Let me know the results!

Thank you!

Hello,

This issue can be from the firewall or security module which blocks the admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Hope this helps you!

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
All the requirements for database are made on admin-ajax.php ( all the settings from theme panel, posts, pages, etc.), therefore you can not remove these from your website, if you want you can remove the pagination, from the website, loading more, the search and the number of admin-ajax.php requests will be smaller.
https://forum.tagdiv.com/what-is-ajax-preloading/

Thank you!

Hello!

Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please make sure you have all plugins up to date and start looking for a plugin conflict also, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please provide a screenshot of your last post and send us a link to your website to investigate the problem.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Are you sure you save the settings? Because when I check your website page it seems that the meta info has no margin.
The issue can be also from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

Then you need to start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello,

This is a video on how to upload your logo => https://www.youtube.com/watch?v=HXQQygkCCJo
Also, please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the logo is changing.

Thank you!

Hello,

If using the standard templates for header/footer then please make sure you have activated the Standard Pack plugin.
Also, please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the tagDiv Composer works.

Thank you!

Hello,

Please make a test using only tagDiv plugins, maybe you have plugins that interfere with our theme and cause this problem, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, after that, if the problem persists please make a full backup to all files and the database and contact us via email at contact@tagdiv.com. Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Also, you know we will do a test only with tagDiv plugins, and the other plugins will be disabled.

Thank you!