Hello,
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello!
Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
All I need is for the support team to point me to the function /hook that is responsible for the AMP pages to pick the single.php from the td-composer plugin and not from the child theme.
Thanks Bettina for the suggestion. But I guess you didn’t read thoroughly I am not looking at you guys to customize a template; I’ll take care of the customization.
All I need is for the support team to point me to the function /hook that is responsible for the AMP pages to pick the single.php from the td-composer plugin and not from the child theme.
Thank you Bettina, but I need to use the 3 style, so I’d like to know how to do it.
I know how to do it, but I don’t understand which theme files to edit.
I’m using the child theme.
Please give me a tip.
Thanks!
Hi,
I’m switching maps on my site to WP Google Maps. However, I’ve find that the zoom and street view icons do not show up on the front end of the website.
After disabling plugins and, finally, creating a staging site, I’ve narrowed down the problem to something in the Newspaper theme.
It is not caching, or another plugin — the icons only show back up when I switch to another theme such as the default theme. The problem occurs both with Newspaper and with my Newspaper child theme.
But I haven’t been able, yet, to figure out what bit of CSS (that’s what I assume it is) is causing this issue. It’s not as though the icons are hidden and I can make them viewable with CSS.
Any ideas?
Here’s a page with a map:
https://www.pnwbeyond.com/places/map-collections/washington-state-hobbit-houses-map/
If I disable Newspaper and switch to another theme, I can see the “pegman” and zoom icons in the lower right-hand corner.
Thanks
Cheryl
HI there,
We are using the newspaper theme (Version: 10.4) with tagdiv mobile, composer, standard pack and official AMP plugins.
We are using mobile + AMP theme in Transitional mode
We would like to customize the template for posts, currently the AMP pages uses the template /wp-content/plugins/td-composer/mobile/single.php
Based on documentation of AMP plugin I added the newspaper-child theme and created a folder called amp in the child theme root and copied the single.php file to this folder renamed it to blog.php and created another copy and renamed to home.php, then added the following filter in the child theme functions.php:
add_filter( 'amp_post_template_file', function ( $template, $template_type, $post ) {
if ( 'page' === $template_type && 'page' === get_option( 'show_on_front' ) ) {
if ( (int) get_option( 'page_on_front' ) === $post->ID ) {
$template = dirname( __FILE__ ) . '/amp/home.php';
} elseif ( (int) get_option( 'page_for_posts' ) === $post->ID ) {
$template = dirname( __FILE__ ) . '/amp/blog.php';
}
}
return $template;
}, 10, 3 );
However the amp pages still called the posts template single.php from the td-composer plugin!!
I also tried adding the following filter in child theme functions.php:
add_filter( 'amp_post_template_file', function ( $file, $type ) {
if ( 'single' === $type ) {
$file = dirname( __FILE__ ) . '/amp/blog.php';
}
return $file;
}, 10, 3 );
This also doesn’t work.
Please let me know how do I create a custom template for posts only AMP pages without modifying the single.php in the td-composer plugin because when the plugin is updated, my customization will be lost.
Thanks!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
In most cases when you get a similar message “ Error at zones: 6(models): 2(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
I saw you have a different class of someone icons for the menu, and you need to add that class in the custom code CSS => https://www.screencast.com/t/MY7SPaJIc
.tdb_header_menu .fal {
margin-right: 20px;
}
And for the menu, you can use this custom code CSS and look like this => https://www.screencast.com/t/IiGMhALvHs
.tdb_header_menu .tdb-menu > li div {
font-size: 11px;
}
.tdb_header_menu .tdb-menu > li{
width: 50%;
}
.tdb_header_menu .tdb-menu > li > a {
display: block!important;
}
.tdb_header_menu .tdb-menu > li:nth-child(2n) {
float:right;
}
This code for the menu on mobile need to be set in Theme panel -> Custom code – > Advances CSS -> Phone => https://www.screencast.com/t/h3G040BAIuK
Hope this helps you!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello !
From what I can see your level of modification exceeds the Support team coverage, and for what you are looking to modify you cannot use the Cloud Library or tagDiv Composer.
You can use Newspaper Theme with Standard pack and you will be able to edit the standard template files. Is similar as using a child theme: https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please let us know what modifications you are looking to achieve, maybe this can be done using tagDiv Composer and you will not need such many modifications and coding.
Thank you !
Hi,
That’s weird. Please does a test and use only tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
Thank you!
Hello Eric!
Then the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
First, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Another solution for the analyzer is to comment on these lines from the code => https://i.imgur.com/cBAZiof.png
Those are warnings, for this please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com . Provide
– admin URL and credentials
– cPanel URL and credentials
– A link to this topic in order to identify you
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
As I said above, please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc clear all cache(also from your browser), and check if the problem persists.
Also, you can try a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme.
Thank you!
Hello,
For those errors please, make sure that you are using the last theme version, Newspaper v10.4 and the last WordPress version 5.7.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
