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- NewsmagHow to update the theme
Hello,
Please provide the link to your website.
I think that you have malware on the website. Please update the theme to the latest version 12.6.5.
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hello,
You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hi,
Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello,
You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hello,
You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hello,
You have malware on the website. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hello,
You have malware. Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
You need to FTP the file to the ‘root’ of your hosting space. The same place usually the original install for WordPress and wpconfig.pho is located.
often something like
/httpdocs/public/.well-known
Ask your hosting provider. Nothing to do with the theme.
(I don’t work here.)
Hello,
Please let me know what theme version you have.
Please update the theme to the latest version 12.6.4.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hi,
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hi,
I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access?
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello,
I recommend updating the theme to the latest version, 12.6.4 to be updated and to don’t have malware.
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
Hello,
Please let me know what theme version you have.
Please update the theme to the latest version 12.6.4.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Thank you!
Hello,
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager; also if possible, disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.For this version, there is no automatic option for updating.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!
re-activate the td-composer plugin — just ran into the same thing with the v5 update last month 🙂
I did FTP upload of the td-composer plugin from the ‘all files’ zip download to make sure I had latest version with security fixes.
@soaresrey and @Anamaria, I tested it. I just updated it – I tried again through the dashboard as usual, and it worked without any issues, without needing to deactivate or delete the tagdiv composer plugin first. So, since it worked, I didn’t need to install it via FTP, well, I’m grateful it wasn’t so troublesome, but thanks for the information, @soaresrey.
Hi,
@Youngman, Yes, you can install the new version; you can try to do it manually using FTP, but please download the new package theme from ThemeForest.
@soaresrey How did you try to do the update? Manually or using the auto-update option?
Thank you!
Hi Calin,
I resorted to installing the plugins manually (tagDiv Composer and tagDiv Cloud Library) by downloading the new version of the theme from themeforest and then uploading the two plugins via ftp.
The problem is that the moment I try to activate them, the entire server becomes unusable due to excessive CPU load.
By the way, a week ago the same thing happened with the woocommerce plugin and I downgraded it.
The problem with this update with the Newspyper theme is that the moment the two plugins start to be updated, the whole server goes out of control and I have to restart it. The site can’t work and can’t be fixed unless I delete all the files and install the backup files.
Here are the server configuration details
Apache version 2.4.57
MariaDB version 10.11.4
Unfortunately, I’m using the free version of Virtualmin – Open Source Web Hosting Control Panel – on my personal server and I don’t have the option to create additional users and passwords for my hosting accounts.
That’s why I can’t give you access to the file folder.
I hope one of the other users will give you the access you need and the problem will be resolved soon.
Until we figure out exactly what the problem is, I’m sticking with the old version of the theme, with which everything works as it should.
Please keep us posted here in the forum thread so we know how things are going.
I wish you to quickly resolve the situation that has arisen.
Good luck!
