Search Results for 'ftp'

Hello,

First of all, please make sure that you are using the latest version of the theme installed via FTP way, all the theme’s plugins are activated and updated, remove all of the untested plugins, ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the link to this topic so we can quickly identify you.

Thanks.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hi,

Please update the theme via FTP way, clear all the caches, purge CND files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hi,

Unfortunately, please notice that we do not have any bad reports in this case, sorry! Try to make a new clean install without any untested plugins, clear all the caches and check the results. Make the theme install via FTP way because this is the surest method in this case.

Hope this helps and let us know how it goes!

Thanks.

Hi,

Did you make this setting
https://content.screencast.com/users/ncalex/folders/Jing/media/0647ceb7-6c16-478f-869b-b93e4a95156e/2018-10-11_1629.png

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding.

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Also, ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please provide some useful screenshots with the problem so I can identify it closer.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

So the same error appears when activating the theme? We could take a look, please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP if possible.
We may need to deactivate your plugins for testing. Please include a link to this topic in the email.

Thanks

Hi,

Try to make a new clean install via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page.

Thanks for your understanding!

Hello,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, make sure that your system status parameters are correctly increased accordingly to our theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

So the composer is not working at all at the moment. We could take a look at this, please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible.

Please include a link to this topic in the email.

Hello,

First of all, make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. Also, if you are using some untested plugins, you should remove all of these. Notice that the Smart Lists are more sensible and if these are not correctly set up might appears some errors. If you need more assistance, in this case, provide your website URL so we can take a closer look at it.

Thanks.

Hi,

Please re-download again the latest version of the theme from Theme Forest and install it via FTP way, clear all the caches and check the results. In the meanwhile, this issues has been fixed and you have to re-download the theme packet again.

Hope this helps and let us know how it goes!

Thanks.

Hi,

You will have to update the theme, this is a guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The latest version that can be downloaded from themeforest is 9.1. A changelog can be found at the bottom of this page
– https://themeforest.net/item/newspaper/5489609

Remember to make a full backup before updating, just to be safe. The most reliable and popular method to update is by FTP, you can use the one you want however.

Note that after you update the tagDiv composer plugin will be automatically installed and activated, so if the website is built with Visual composer there could be some layout issues. In that case please deactivate the tagDiv composer.

Thanks

Hello,

Ensure that you are using the latest version of the theme installed via FTP way, ensure that you have respected our theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and also, do not forget to increase all of the system status parameters to be increased according to our documentation.

Thanks.

Hi,

We could take a look at the issue. Maybe we can find out what is happening. Please send us an email at contact@tagdiv.com with admin login as well as cPanel or FTP access for investigation.
We may need to deactivate all the plugins for testing.

If possible make a full backup of the website before sending the email. Include a link to this topic in the email.

Thanks

Hi,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, check the PHP version to be 7.0 or 7.1. Contact the hosting department and request to make these changes. Also, ensure that your theme has been correctly updated via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Hope this helps and let us know how it goes!

Thanks.

Hello,

Please update it via FTP way, according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Recommend to install the theme via that way because this is the surest method in this case. The plugins can be updated from the section like this -> https://www.screencast.com/t/9dBqT0b1

Thanks for your understanding!

Hi,

I’ve check the website and you have the menu in mobile https://www.screencast.com/t/VnkCdcAoEnH .
If you can not manage to activate the sticky menu you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

• This reply was modified 7 years by Calin.

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you.

Hello CulturaEnSerie,

Notice that the people get this error when the update is not done properly or they have custom modifications made.
Please make a clean install of the new version by following this guide: https://forum.tagdiv.com/install-via-ftp/
Please restore all modifications you made to the theme, and switch to the main theme if you use a child theme.

Let us know how it goes.

Thank you!