Search Results for 'ftp'

Hello Xhemal,

Please try to re-install the theme via FTP ay and ensure that you are using the right and correct theme version which is available from ThemeForest. Clear all the caches and check the results. Also, please notice that we do not recommend simultaneously using these page builders because might appears some errors.

Thanks for your understanding!

Hello hanakousuke,

Sorry for this inconvenience but please notice that fix has been tested on my side and should work as expected, sorry! Try to make a new subdomain and install there from scratch via FTP a new install and check the results.

Thanks for your understanding!

Hello hanakousuke,

Sorry for this inconvenience but please notice that fix has been tested on my side and should work as expected, sorry! Try to make a new subdomain and install there from scratch via FTP a new install and check the results.

Thanks for your understanding!

This guide should help with the install: https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello arolee,

You could try to manually upload the tagDiv Composer editor in the plugins folder. Simply unzip the plugin and upload it to the plugins folder in your WordPress installation by FTP. You can find more useful related information on this topic ->>
https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/

Hope this helps!

Thanks for your understanding!

Hi,

Please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) as well as ftp access so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello kkaras,

I have inspected your website in Firefox and I saw that your images are not loaded as expected. It seems to be issues regarding on JS which apply the opacity:0 for all of your images, as you can see here -> https://www.screencast.com/t/Lq7vihyB1q The value of it should be 1. Also, notice that problem might appear from your untested plugins used which might interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leaving just our required plugins to be active, clear all the caches and check the results.
Please notice that the theme was fully tested with FireFox browser and should work as expected. If the problem is still there, you should make a new clean install from scratch via FTP way, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello cloin1,

You should provide your website URL so I can take a closer look at it. The best way, in this case, is to make a new clean install from scratch via FTP way because this is the surest method in this regard. Notice that Mega Menu should works as expected with the theme and also, you can see this in our demo, like this -> https://demo.tagdiv.com/newsmag/

Thanks for your understanding!

Hello ewebie,

It seems to be a strange problem which might be caused by your bad installing. Try to make a new clean install from scratch, via FTP way because this is the surest method in this regard. Clear all the caches and check the results. Also, check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello Orlando,

First of all, please ensure that you are using the latest theme version and also, the required plugins which come bundled with the theme core files. Clear all the caches, purge CDN files and check the results. If the problem is still there, please try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme and rule out any conflicting plugins. If you are using some untested plugins which might cause a lot of issues in the theme, you should remove all of them and then check the results. I suppose that errors come from your bad installations or some errors caused by your theme installing. If you will reinstall the theme, you will revert the theme to the default state and it should work.

Hope this helps!

Thanks for your understanding!

Hi,

You can try to reinstall the theme using this method
– https://forum.tagdiv.com/install-via-ftp/
Then test again using just the plugins you mention from the theme package. Also if you are using a child theme switch to the main theme for testing.
If you still have a problem with the theme panel not saving properly, please send us an email at contact@tagdiv.com and provide admin login information. We will take a look.
Also paste a link to this topic in your email.

Thanks

Hello paulberrow,

It seems that the plugin has not been right installed. I suggest you make a new clean install from scratch, via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Thanks for the message!

Hello,
That is done from the cdn server IF you use one. If you do not know how to reset it , you most likely do not use one so skip that part.
If after the disabling of the plugins and clearing of cache, the site is not up properly, you should try to make a clean install via ftp: https://forum.tagdiv.com/install-via-ftp/ to make sure all the theme files are properly in place on your server.

Let us know how it goes.
Thanks.