Search Results for 'ftp'

Hello hemant15012015,

First of all, you should make a new clean install from scratch, remove the old theme and re-download the latest theme version from your account in Theme Forest. Then, you should install your theme via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Notice that the theme packet is fully tested and should work as expected with the theme.

Thanks for your understanding!

Hi,

I only see this pagination problem on the post you mentioned. I am not able to recreate this on my side. Please provide more details about what exactly is this AMP and how did you create it. Also what do you mean by manual paging turning on or off. Maybe I am not understanding this properly.
You could try a new theme install and see if the problem is still there
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello Golffyk,

I have noticed that you are not using the latest theme version. Try to update the theme to the latest theme which is 7.8.1, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, try to make a new fresh install via FTP way and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Golffyk,

I have inspected your website and I saw that the layout is broken, as you can see here -> https://www.screencast.com/t/naEL0M1QYc The CSS style is not applied. My recommendation is to make a new clean install from scratch via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Try to follow these steps and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello eministud,

Please provide your website so I can take a closer look at it and also, so I will be able to provide a more accurate response. Our mobile theme should work as expected and it is tested with the entire theme. I suggest you making a new clean install from scratch, via FTP way and then, install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about this feature, please consult our documentation, like here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hi,

Please make sure you are installing the theme properly. The surest method in this regard is by FTP
– https://forum.tagdiv.com/install-via-ftp/
Try installing the theme again, from the package you downloaded. The full package contains multiple folders, please upload only the file that contains the theme. Then try to activate it again.
– https://www.screencast.com/t/Ny7LOIKieAXn

Thanks

Hello alderion,

I have inspected your website and I saw that your first link of your image in smart list do not work as expected and also, I noticed that you have some js errors through your console, like this -> https://www.screencast.com/t/M0QksGs4g So, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files. If the problem is still there after this, you should try making a new clean install from scratch via FTP way and check the results. First of all, try to make a full backup of your data for not to lose your data. I have checked the smart list on my end and everything seems to work as expected.

Thanks for your understanding!

Hello wilfredo,

My advice is trying to make a new fresh install from scratch via FTP way, disable all of the untested plugins if you are using something like this, clear all your caches, purge all CDN files if you are using the CDN system, make sure that you are suing the latest version of theme and the PHP 7.0 or less.

Thanks for your understanding and let us know how it goes after you will follow these required steps.

Hello TomasCabezuelo,

I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core file and cause a lot of unknown issues. It is possible that plugins to affect the theme responsiveness. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, you should make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If you will check the theme responsiveness, you should consult our demo preview, here -> https://demo.tagdiv.com/newspaper/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Escobar,

I have inspected your website on iPad device and the header seems to work as expected, as you can see here -> https://www.screencast.com/t/NZc9YtQWQywg Notice that the menu on iPad has not been designed to be in hamburger mode. This menu style is only available on mobile. Please keep in mind that the theme is optimized to work as expected on all devices (desktop/Tablet/iPad/Mobile) and this thing can be verified on our demo here -> https://demo.tagdiv.com/newsmag/ Notice that each additional customization will affect the theme and if it is not right added, might influence the entire theme and the responsiveness. If your problem is still there after clearing your caches, I suggest you making a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins.

Thanks for your understanding!

Hello fguyaux,

You should update your theme via FTP, clear all your caches and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Salut,

Se pare ca e o problema destul de mare cu layout-ul paginii de post. O sugestie ar fi sa dezactivezi toate plugin-urile instalate, exceptand Visual composer, apoi sa dai un clear la cache (daca folosesti). Apoi trebuie vazut daca problema persista. Daca nu este nici un rezultat favorabil, ar trebui incercat un install nou de tema
– https://forum.tagdiv.com/install-via-ftp/
Aceasta problema poate fi cauzata si de cod custom in theme panel sau adaugat direct in fisierele temei, daca este cazul. De obicei acest gen de probleme este cauzat de plugin-uri sau modificari ala temei ce afecteaza structura paginii si clasele temei. Un clean install ar trebui sa rezolve problema.
Pentru problema cu forumul ai putea sa treci peste acest ghid
– https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/
Se poate sa fie vreo setare trecuta cu vederea, sau configurare gresita undeva.

Multumesc!

Hi,

You can send us an email at contact@tagdiv.com and provide admin login information, and FTP access that may be required. We will take a look and try to give you a solution if possible. Please also paste a link to this topic, so we can identify you.

Thanks

Hello,

Your image folder should not be accessible through the browser at all. That is a folder structure and the files found in that folder should only be accessed through ftp, not directly through the browser.

Thanks.

Hello,

This is a common issue of WordPress. Please use this guide for a possible fix: http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
If you still cannot install the theme , try the ftp method: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

Maybe it was a leftover folder from your previous theme. That is not part of our theme so please delete the whole theme folder and install the theme again as you would do an update via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/
This process shoyuld not affect your content but just to be safe please make a back-up beforehand though

Thank you!

Hello Frydenborg,

I suggest you making a new fresh install on another sub-domain with the latest theme version downloaded from Theme Forest via FTP way because this is the surest method in this regard. For more information about this case, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Notice that the theme core files are fully tested and work as expected.

Thanks for your understanding!

Hello jonathomp,

Please keep in mind that Visual Composer has not be activated or purchased. This plugin come bundled with the theme core files and you should enable it from Theme panel->Plugin section. For more information about how you can install and use Visual Composer, please consult here -> https://forum.tagdiv.com/how-to-use-visual-composer/
I suggest you make a new clean install from scratch via FTP way because this is the surest method in this regard, clear all your caches and check the results.

Thanks for the message!