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Catalin
tagDiv Staff

Hello seban,

This behavior happens due that I suppose you have not installed properly the theme. First of all, before each update, you should make a full backup to save all your data. Then you have to remove your old theme and replace it with the newest one. This process should have been done only via FTP because this is the surest method in this regard, in order to bring the best results. Install only the plugins which come bundled with the theme and rule out any conflicting between theme core and some untested plugins. For more information regarding on FTP installing way, please consult the theme documentation here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/

Hope this helps and let us know how it goes!

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,
You will have to access your files via ftp as I doubt the wordpress editor will give access to that particular file. Please use FTP.
Thank you!

seban
Participant
#0

Hello,

I have a problem with theme panel. My theme version is 1.5 and I try to update to 3, but each time I have a lot of errors.

I use FTP to update the theme and updated all my plugins before.

Errors: https://dl.dropboxusercontent.com/u/26399544/ez2.png

I also can’t use my theme panel with the version 1.5. It worked before and now I can’t even save changes.

Screen: https://dl.dropboxusercontent.com/u/26399544/Capture%20d%E2%80%99%C3%A9cran%202016-11-09%20%C3%A0%2015.13.44.png

Can you help me please?

Thank you.

Catalin
tagDiv Staff

Hello rahulagg25,

I guess that you want to change your actual website with our theme, like Newsmag, right? First of all, you should make a full back-up for you data to avoid the way for losing this and then you have to remove the actual theme and replace it with our theme via FTP because this is the surest method in this regard. If you have your content which should be loaded in your database, you will have to import the demo without content because the theme will recognize your content from another theme which should be loaded in your database. For more information about installing the theme via FTP, please consult our useful tutorial here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for your understanding!

bousquetj
tagDiv Member

Hello Catalin,

I updated the theme properly via FTP with the latest version 7.5, I also updated the plugin, but I still have a error message…

Just after I login on http://www.tourist.voyage/wp-admin/, I have this message :

——————

wp booster error:
td_api_base::mark_used_on_page : a component with the ID: tdx_options is not set.
/home/voyageaulp/www/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

wp booster error:
Missing parameter: ‘file’
/home/voyageaulp/www/wp-content/themes/Newspaper/includes/wp_booster/td_autoload_classes.php

——————

Could you please help me to fix this ?

Thank you

Julien

Catalin
tagDiv Staff

Hello sanny,

If you are using an older version of WordPress, please check your panel and you will see a warning to update the WP to the latest version. Update this according to the Codex documentation here -> https://codex.wordpress.org/Updating_WordPress For theme updating, follow the steps from our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Catalin
tagDiv Staff

Hello AntonioCicala,

The default theme behaviour, in this case, is to display the background image for category page and for articles which are included in this category. Ensure that you are using the latest version of the theme, updated via FTP way because this is the surest method in this regard and also, if you are using some untested plugins, try to disable all of them and install only that come bundled with the theme and rule out any conflicting plugins.
If the problem is still there, please provide more details about the issue, provide some useful screenshots where to explain the issue and also, you can provide the website so we can further inspect it closer.

Thanks for the message!

Catalin
tagDiv Staff

Hello bousquetj,

First of all, please ensure that you have updated your theme properly, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ via FTP because this is the surest method in this regard. You should have the Newspaper 7.5 version and also, you should try using this only with required and tested plugins which come bundled ith the theme to rule out any conflicting plugins.

Thanks for the message!

Bogdan B.
tagDiv Staff

Hello,
People get this error when the update is not done properly or they have custom modifications made. Please make a clean install of the new version by following this guide: https://forum.tagdiv.com/install-via-ftp/ Please restore all modifications you made to the theme, and switch to the main theme if you use a child theme. You can also set your search template from the theme panel. Simply change the settings here and hit the save button: http://screencast.com/t/hH65D9slczNW
Thank you!

sonyshreemadhan
tagDiv Member

I tried uploading in FTP several times still the theme is broken.

Catalin
tagDiv Staff

Hello sonyshreemadhan,

Please try to re-update your theme via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, try to disable all of them and install only ones which come bundled with the theme and rule out any conflicting plugins. Update the theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Randykim
Participant
#0

Dear TagDiv Developers

I made our website by using Newpaper 7 Theme (Version 7.5)

A strange thing happened to us.

As often as it connects by using smartphone, front Page is changing randomly.
(PC version didn’t find this problem)

it sometimes loads resposive page, it sometimes mobile page.

Two pages turn alternatively every loading.

Our site :

http://60.205.212.125/mzfamily/

Would you like to check it about this weird index page?

http://www.2xlife.com/mzfamily/images/pageA.png -> I want to make it just like this.

http://www.2xlife.com/mzfamily/images/pageB.png -> I don’t want this style

Please help to let me find error source code.

I always want to be Page A in mobile browser.

As source code it too complex, I can’t find the reason.

If you want to connect this FTP, I am willing to give you.

Best regard.

jksadmgi
Participant
#0

Hi Guys, I was using Newspaper 7.0 and then I updated to 7.2… And now I know that one of my categories is not working… It’s getting this error: wp booster error:
Missing module: search… MIssing loop.php… tb_api.php etc….

I’ve updated to 7.5 and the error still exist… I deleted all the whole theme… upload via FTP… Put the license… The theme is working fine the problema is only about one Category….

Could you help, please. I loved this theme and I dont want lost it..

Cheers!

sonyshreemadhan
tagDiv Member

I tried uploading through ftp and i Purge all the caches still facing the problem

Bogdan B.
tagDiv Staff

Hi,
It seems you are not installing the theme properly. Please use this guide to do it: https://forum.tagdiv.com/install-via-ftp/
Make sure you clear all caching afterwards.
Thank you!

Catalin
tagDiv Staff

Hello joshrachlis,

Before each update, we recommend doing a full backup to your data because in this case, you will avoid losing all your data. For more information about what type of files were changed in our new update, please check this link ->changelog section -> http://themeforest.net/item/newspaper/5489609 Please notice that your update has to be done only via FTP because this is the surest method in this regard. For more information about theme updating, please check this documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Good luck with your project!

Bogdan B.
tagDiv Staff

Hi,
It seems you did not replace all the files. Please use this guide and update your theme using the ftp method:
https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also check your child theme as that need updating too if you use it
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please use this guide and choose the ftp method as it;s the safest way of updating the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

simchris
tagDiv Member

Sometimes your WP setup times out or has permissions issue due to hosting setup.

Try deleting the old theme via FTP or your admin filemanager from hosting setup.

FTP always best way to update themes to ensure all files updated properly!

simchris
tagDiv Member

Issue with your WP install permissions or timeout.

Need to remove old folder via FTP or your hosting panel.

krysn76
tagDiv Member

i updated the theme properly using http://ftp..also cleared all cache ,cdn

the theme fonts section,ads section are affected, every options value on those page shows as -1

Catalin
tagDiv Staff

Hello lancetylerphotos,

Before each update, we recommend doing a full backup to your data because in this case, you will avoid losing all your data. Please keep in mind that the updating from 4 to 7. If you are custom modification through the code and you are not using the child theme, please keep in mind that all of them will be overwritten by the new update. For more information about what type of files were changed in our new update, please check this link ->changelog section -> http://themeforest.net/item/newspaper/5489609 Please notice that your update has to be done only via FTP because this is the surest method in this regard. For more information about theme updating, please check this documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Good luck with your project!

nairolf
tagDiv Member

Hi InstallationComplete,
If use your own images (.gif, .png, .jpg) use this:
For example for one banner 300×600. Is the same output used for featured images and will pass satisfactorily every test about images scale. The only thing, you have to create 2 images (one with original dimensions 300×600 and another x2) and upload them in your folder “uploads” through FTP.

Hey tagDiv, I leave here an example of code and is erased (with both tags

 & )
  • This reply was modified 9 years by nairolf.
  • This reply was modified 9 years by nairolf.
Bogdan B.
tagDiv Staff

Hello,
Please contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate why this happens Please provide ftp access as well as a link to this topic so we can identify you.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Please make sure you updated the theme properly via ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/ and please try to disable all plugins except visual composer, clear cache and rest cdn files if you use it. If the problem is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

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