Search Results for 'ftp'

Hello,
Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Then test again. If the problem is still there, please delete your theme and install it again by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Choose the ftp method and also delete the theme manually via ftp as there is a bug in the current version of WP that might prevent you from deleting any theme from the wp dashboard.
Thank you!

Hi,

No, there is no header style with 2 ads. Each header style on our site has only 1 ad. If you require 2 ads, you can place an ad via the theme code. For header style 1 you can add an extra ad spot like so:
1. Place your ad in the custom ad spot 1 in the theme panel: http://screencast.com/t/6Wx1ttEH
2. Access your theme files via ftp and find this file: http://screencast.com/t/xvuHorAEdD
3. Add this code at the very bottom of the code:

<div class="custom_header_spot">
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]'); ?>
</div>

example: http://screencast.com/t/Mhrr30iyP
4. Place this css in the theme panel -> custom css box:
.custom_header_spot{
margin: 24px auto 0 auto !important;
}

result: http://screencast.com/t/FO99YOj69r

Thank you!

Hello madox56,

Please try to make a new clean install from scratch with the latest version of the theme and required plugins via FTP because this is the surest method in this regard. Also, if you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins.
Also, if your problem is still there after this steps, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello eivindert,

It seems to be a issue with the actual version of WordPress which do not allow you to delete the theme. You should update your theme using the FTP method, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/
For more references in this regard, please check here -> https://wordpress.org/support/topic/deletion-failed-the-requested-theme-does-not-exist-2/

Thanks for the message!

Hello ashley112,

Please make sure that this type of issue does not come from your untested plugins. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. The theme is fully compatible with our tested plugins and we have not encountered any issue in this regard. If the problem is still there, please try to make a new clean install from scratch only with the required plugins and check the results. You should use the FTP method for installing your theme because this is the surest way in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Hope this helps!

Thanks for the message!

Hello punza,

Please ensure that you are using the latest version of the theme (Newsmag 3.2) and also, the latest version of required plugins which come bundled with the theme packet (Visual Composer 4.12.1, Social Counter 4.1). The theme should have to be installed only via FTP because this is the surest method in this regard. -> https://forum.tagdiv.com/install-via-ftp/ Please make sure that your system status is correctly set it according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ To bring best results with the theme, you should consult our useful tutorial which helps you to increase your page speed if you have some experience in this regard. Please check here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
If you are not aware of the steps which are needed to take in this regard and if you are not an advanced user, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin and ftp access. From what I see you use tagDiv woo plugin which unfortunately are not supported anymore. Paste also a link to this topic.

Thanks!

Hi,

Thanks Edward for your help!

@orcn Please check this guide and update the theme like @Edward suggested via ftp – https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know how it goes! The theme was tested an it should work fine, like you can see for other users works without any issues.

Thanks!

Hi,

Just a note for your update steps, please clear all the caches and purge your files if you use CDN after you update the theme and the plugins. If not you will have caching issues.
Regarding the theme’s plugins update, the procedure is the same like for Visual Composer – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ Of course you can do this also via ftp, there is not problem.
The Mobile Theme is an optional plugin. It is not a required plugin, so you don’t need to use it if you don’t want too, the theme still have a responsive layout and a mobile version like in version 6. You can read more about Mobile Theme plugin here – https://forum.tagdiv.com/the-mobile-theme/ The Mobile Theme files cannot be overwritten via child theme.

1. No, the Social Counter settings will not be removed, you only need to check if it is properly configured – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. The latest Speed Booster version is 4.5 so please make sure you use it with the latest theme version.
3. The Mobile Theme comes with it’s own template and Mobile Editor so you can add content for your pages there and they will not be empty – http://screencast.com/t/4XYf2A8pXM The Mobile Theme will not work with Visual Composer elements and it doesn’t render tagdiv blocks. Like I said above if you want the same content like on desktop also for mobile devices, just do not activate Mobile Theme plugin and it will be the same. If you want to use the plugin you will need to add content to your pages, create other menus and check the Mobile Theme settings from Theme Panel.

Thanks!

• This reply was modified 9 years by Alin [tagDiv].