Search Results for 'ftp'

Hi,
The update is push from Romania, but this is the first time when I header that the Newspaper Time Machine to not be display, normally this should be display when tagDiv plugin is activated, if is not, then something is interfering with the theme options and it need to be checked.
Another way to update the theme is manually, using FTP/cPanel/File manager -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://i.imgur.com/ldEkmZ9.png
If the problem is still persisting, we can take a look at it, for this please make a full backup for your website and database and contact us at contact@tagdiv.com, provide wp-admin and cPanel, also include the link of this topic to can identify you.
Let us know the results!

Hello @jluchini2,

Please make a full backup to all files and database send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hello,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it, you will find all the theme demos in the Prebuilt websites and import whatever demo you want.

Thank you!

Hello,

You can install the theme
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, the install/update a plugin please check this article https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

Thank you!

Hello @mikecfmedia,

Please make a full backup to all files and database send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also, paste a link to this topic so we can easily identify you.

Thank you!

Hi,

I’m sorry for all the issues you are facing!
The theme doesn’t have an autoupdate feature. There is an autoupdate system, but with user action (the user must click on the button). Maybe you there is an autoupdate option from host or something. Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve tested the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hi,

Please make sure that tagdiv Standard Pack plugin is active on your site. If it isn’t, please install and activate it – https://www.screencast.com/t/1PdrYUK4kE
Also please let me know what update method you have used? I’ve tested the autoupdate method and all the tagdiv plugins I’ve had active, were updated and activated properly.

If the issue persist please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Also paste a link to this topic so we can easily identify you.

Thanks!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png -> https://www.hostpapa.com/knowledgebase/fix-destination-folder-already-exists-error-wordpress/

Thank you!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png -> https://www.hostpapa.com/knowledgebase/fix-destination-folder-already-exists-error-wordpress/

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hi,

I’m sorry to hear this!
What do you mean you cannot activate standard pack? Have you updated using the autoupdate system or manually?
Please provide more details and if you still have issues, please send an email at contact@tagdiv.com and provide wp-admin and Cpanel/FTP access so we can take a closer look. Please attach a link to this ticket so we can identify you.

Thanks!

Hi,

I’m glad you have managed to solve this issue! Have you updated using the autoupdate system or manually? Using the autoupdate method should update/activate the theme and the plugins which were active on the site. Using any other update method (WordPress, FTP), you will need to update the plugins using the “one click button” from the Welcome page.
I want to be sure there’s no problem here, so please provide as much info you can.

Thanks!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png

Thank you!

Hello Kenny,

Please check what version of PHP you have, we recommend version 7.3
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps; make sure that the theme is activated.
Also, if you have other plugins activate, please disable them and see if the problem persists.
Also, please check the console when you try to install the tagDiv plugin and see if appear an error.
Please take a look here: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/ ;

Thank you!

Hi ebms, you need to restore a backup for database, and after the theme settings are back, you need to update the theme manually, via cPanel/FTP -> https://forum.tagdiv.com/how-to-update-the-theme-2/ (B. Update the theme Manually), also you can use the import/export option to bring back theme panel settings (this option will apply only the panel settings, will not apply on cloud templates).
Let us know the results!

Hi cginadmin, I just checked your website and it looks normal, most probably, in your case tagDiv Standard Pack was not activated.
If you have other problems, let us know!
Thank you!

Hi SentimientoPopular, to can use the new feature for Instagram you must use the last Newsmag version (v5), for this you need to make a full backup for your website and database and only after that update the theme. I recommend to do it via FTP -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hello,

@rbunce1
I’m glad that in the end the problem was solved.

@lucroragency
To investigate your issue we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.

Thank you!

Hello,

If you agree, we would like to investigate this issue and find out what is the cause.
To investigate we need access to your website, so please make a full backup to all files and database and contact us via email at contact@tagdiv.com
Provide the wp-admin login, as well cPanel or FTP if possible.
Also, please send the link to your website to investigate it.

Thank you!

Hi enginzey, the problem is that if you have one of the latest WordPress versions, then will be a lot of elements that will not work.
Also in some situations after theme or plugins updates you can have some new conflicts, for example some users reported a few years ago this problem and was related to jetpack plugin https://wordpress.org/support/topic/the-editor-has-encountered-an-unexpected-error-attempt-recovery-copy-post-text/ what you can do is to make a test using only the theme plugins and see if the problem persist.
Also update the theme is a solution, but I suggest to update the theme on staging or subdomain also after the theme is updated (as Vlad said, use the FTP/cPanel method), please make sure that you activate tagDiv Composer and tagDiv Standard Pack.
Thank you!

Hello!

Unfortunately upgrading from 7.5 to 11 will be a bit hard. A lot of changes have been made. What I personally recommend is to treat going to Newspaper Theme 11 as to a new theme. It is easier to consider it like this. Also what I recommend is to install the Newspaper Theme via FTP: https://forum.tagdiv.com/install-via-ftp/ Or to update via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/

I hope this was helpful!
Thank you!