Search Results for 'ftp'

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

I need your website so I can investigate it closer where this title tag appears. Also, you can provide some useful screenshots with that error so I can localize it. Before this, ensure that you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

I look forward to helping you!

Thank you!

Hello !

I’ve made some search and found out this: https://www.screencast.com/t/Ywt0QSVLbyNq on this link: https://en.support.wordpress.com/ftp-access/

So you will have to contact wordpress team and display your issue to them. After they fix you issue please complete all the system requirements of the theme as mentioned above and then everything should be in order.

I hope this was helpfull !

Thank you !

Hello !

You should talk to your host support in order to restore the cPanel since it is an important part of your website. You can try accesing your cPanel via FTP.

Let me know how this works for you !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please provide some more details about this problem ( the image that you want to load is from media library or an external link ? ) also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

Please do not bump the topic with so many replies at once. Also it is not okay to put your credentials in here. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and reply to your e-mail in order to help you fix your issues.

Thank you for your understanding !

Hi,

Regarding the issue, note that if you are using the old API plugin will not work anymore. You can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/
Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css as there are very few files left in the main theme as envato requires all functionality to be added through plugins.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

First of all, please make sure if you are using the latest version of the theme installed via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem persists, please provide more details about your encountered error by providing more screenshots with this error so I can identify it closer. Also, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can investigate it closer. Provide there the link to this topic so we can quickly identify you.

Thank you!

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

We are sorry for the inconvenience !

This issue can have multiple causes. Could be caused by insufficient resources
– https://tagdiv.com/newspaper-theme-requirements/
Or in some cases it can be caused by plugins.

If you already checked and the problem remains, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email.

Thank you !

Hi @irisdesign,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hello !

Make sure that your theme requirements are up to date and also make sure that you have installed the theme properly: https://tagdiv.com/newspaper-theme-requirements/ ; https://tagdiv.com/how-to-install-newspaper-theme/

If you are sure that you have followed those steps correctly, please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Theme Install Guide -> https://tagdiv.com/how-to-install-newspaper-theme/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi,

The 9.7 update was a somewhat major update, now the tagDiv composer has to be active at all times in order to maintain the same functionality. Most issues that can happen after update are related to how the theme is updated.

For example if you update by FTP the old theme has to be deleted and the new one uploaded. Then the plugins have to be updated as mentioned in the guide provided above. If you use a child theme this may not work anymore, the recent changes are the cause.

You can however not update for the time being and keep using the previous theme version, that depend on you entirely. You can update in the future if you should consider it. Maybe try it on a local copy of the site to see what happens, while having the main website kept safe. There are plugins that can duplicate a website if you should consider this suggestion.

If you want us to take a look you can send us an email at contact@tagdiv.com and provide admin access as well as FTP or cPanel. Let us know.

Thanks

Hi,

Some more details about what exactly is happening would be very helpful. The most common causes for composer problems would be these
– https://forum.tagdiv.com/tagdiv-composer-not-working/
Does the issue happen with a specific page or even with new pages?

If it’s happening only with specific pages, then there could be something inside them that is causing problem. Or the respective page have not been built entirely with the tagDiv composer.

If it’s happening with all pages even new pages, then it could be caused by plugins. Best to try as a quick test to deactivate all non-theme plugins and check again.

After trying these suggestions, in case the problem remains, we could take a closer look at it. Please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

I have made some tests with on my website with the latest version of the theme and seems to works all of the header styles, without any problems. On the mobile, you can see the social icons only when you press the toggle mobile menu, before your main menu, like this -> https://www.screencast.com/t/i2LaDPN0 Please ensure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge all the CDN files and check the results. It is possible that your caching plugin to be very strong and so you may not see the changes in frontend. After you have checked all of these steps and if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, very important is to provide there the link of this topic so we can quickly identify you.

Thank you for your understanding!
Best regards!