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Hi,

If you have made fresh theme install and used only the latest version of the plugins provided in the theme package, the problem should not be present anymore. But I see nothing has changed at the moment, and the Big grid is still missing from the homepage. Try making a test page and add some elements from Visual composer in it, then save and check if there is any problem.
Also check the theme status – https://forum.tagdiv.com/system-status-parameters-guide/ and see if there are any modifications needed to be made according to the guide.

Thanks

Ok, Here is how I did mine and worked properly:
before: https://www.screencast.com/t/ub3Tw59Si
Added code like so: https://www.screencast.com/t/dNO7mEHG
result: https://www.screencast.com/t/Pk9lD7xAsm

You probably have a strong cache on your site that will not allow any change until cleared. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and contact your host and have them disable any hosting side cache.

Thank you!

Hi,

The theme automatically creates the thumbnail sizes required for the different modules and blocks from the featured images. Each module has a defined image size that will be displayed if it is enabled in theme panel.
If you have existing content you must use the regenerate thumbnail tool in order to recreate the thumbnails required for these modules. Please try the regenerating tool provided above and the requirements mentioned in that guide. And remove any modifications you say were made. Also clear any caching installed after the regeneration process is complete.
If you tried this method and with no results, please provide a link to your website so we can inspect it.
You can see all the blocks and big grids used in the theme in the demo
– https://demo.tagdiv.com/newspaper/block-1/

Thanks

Hello,

This seems to hapen in some cases so you will have to remove your social counter plugin and install this one instead: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
The try it again.

Thank you!

Hi,

This is a strange issue that is for sure. I have spent some time on your website and I have seen it happen. It is only present for a few seconds then it disappears, but after some scrolling on the page it happens again.
My suggestion would be to disable all your plugins except the ones bundled with the theme, remove any modification inserted in theme panel custom code sections or added to the theme files, then clear any caching you have installed. Basically you need to return the theme to the default state and use only the latest version of the plugins from the theme package, so you can then identify the possible cause. This is not a bug probably, as we haven’t had any other similar problems reported or seen this happen before, and most likely it is caused by a plugin.

Thanks

Hi,

Unfortunately a text logo will not be displayed on mobile, so in the absence of a logo image you must upload a different logo for the mobile theme, in the Logo for mobile section in theme panel –
https://www.screencast.com/t/Brc1EXXHx More information here – https://forum.tagdiv.com/logo-favicon/
The Big grid that displays on mobile is supposed to show featured posts, so please make sure you have posts in that category. Everything you need to know about the mobile theme is available here
– https://forum.tagdiv.com/the-mobile-theme/ and you can choose to use it on all the website or not, there is no option to have it only for some parts of the site.
Please note that the theme is testes and works properly, if your website is slow there are multiple factors that can affect the speed, like plugins for example or modifications to the theme files. If you want to test this, please disable all your plugins except the ones bundled with the theme, remove any modifications made if there are any, clear any caching installed then check the results. You can also use the links provided above to make the site faster.
You can see here for example the time the website spends to load resources
– https://www.screencast.com/t/C1dzNcjIst
And that can only be caused by the factors mentioned.

Thanks

Yes, the settings are affected by cache so it could be a caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Hi,

I have tried this as you are doing it – https://www.screencast.com/t/MEF5LRD1Hp8 and I was able to modify the font for the article content from the text block, in theme panel where there are a multitude of fonts available for each setting
– https://www.screencast.com/t/rCSx6dqtr with the proper result – https://www.screencast.com/t/N4Zfy6xvPWuy
Please try changing the font properties for the post page through the theme panel, because it should work as intended. If the modifications do not apply after being made, try clearing any caching installed. If you still have no result, please try to disable all your plugins except Visual composer, clear the cache again then check to see if everything is in order.

Thanks

Hello,

The travel demo image was added as a full width row and a background image set to that row. The the block beneath was customized with css to position over the image. Basically if you want to replicate the travel demo, you will have to install the travel demo as there is no simple way of replicating it on another demo. Each style has a unique custom design that is created specifically for that particular demo. It can ve replicated on another demo if you have the proper css skills though.
Here is a related topic where I explained how this can be done:
https://forum.tagdiv.com/topic/parallax-setting/

Thank you!

Hello jorgeraidel,

You should make a full backup to your databases to be safe and then, you can make a fresh install via FTP way. For more information about this way of theme updating/installing, please check our documentation here -> https://forum.tagdiv.com/install-via-ftp/ and for more information about how you can make a full backup to your database, please check here -> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/

Thanks for your understanding!

Hi,

I can see the Big grid is present on top of the page, but it is not displaying properly and does not contain any modules. Maybe something was damaged in the theme by this reset. Try to uninstall and remove the Visual composer plugin, the upload the latest version from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then edit your homepage and remove the big grid from the page structure, and add it again. Then update the page and check to see if the problem is still there. Also disable all your other plugins except Visual composer, and clear the cache installed, to rule this out as a cause. It is also good to have backups in case something unexpected happens, just to be safe.

Thanks

Hello neotics,

I have checked on my site and the mobile theme seems to work as expected. I suggest you making a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for your understanding!

Hello Emil.Gorczyca,

I have inspected your website and I saw that your Category pagination does not work, right? Do you have enough post for your category to be paged? If yes, please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins. Clear all your caches and check the results. After doing this, you should try to re-save your permalinks and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello DanCheeseman,

I have inspected your website and your Big Grid 1 seems to be broken. Try to make a new clean install with the latest version of the theme, install only the plugins that come bundled with the theme core files, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!