Search Results for 'install'

Hello,

I’m sorry for the late answer, at the moment the support is a bit crowded.
You can install the plugin manually => https://www.screencast.com/t/Sj5WgVFGo and I’m glad you managed to solve the problem.
In the future, please try not to reply multiple times on the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00 AM to 05:00 PM GMT+2

Thank you!

Hello!

Please make sure that you have TagDiv Shop installed and active in order to make this to work.
Let me know the results!

Thank you!

Hello!

Please make sure you have those settings: https://www.screencast.com/t/nw8P9nJVHa and also the categories you need selected.
After that, you should be able to see that option AMP enable/disable when you edit normally the category in the Gutenberg editor.
Also, please make sure you have the AMP plugin installed and active.

Thank you!

Hello,

Usually, this problem when the mobile theme is displaying on the desktop, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Please check this topic also: https://forum.tagdiv.com/topic/bugsince-i-updating-to-newspaper-11-header-fotter-arent-full-width/

Thank you!

Hello,

@iqiqi,
Usually, this problem when the AMP is displaying on the desktop, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please send the link to your website to investigate it.

@amassio, please let me know how/where you set the ads and provide the link to your website.

Thank you!

Hello,

Please check what version of PHP you have, we recommend version 7.3 and don’t share your credentials on the forum.
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
Also, please send me a screenshot with a critical error when you try to activate tagDiv Composer.

Thank you!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
We was also talking about this here: https://forum.tagdiv.com/topic/amp-version-page-not-being-displayed/ and I was explained to you what will happened if you create your page with TagDiv Composer plugin.

Thank you!

Hello,

Seems you have the mobile theme plugin activate, and this is displayed also, on the desktop.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you don’t want to use the mobile theme plugin, you can deactivate the plugin.

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

If the problem is still there, then we need to take a look. Please send an email at contact@tagdiv.com and provide wp-admin and cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello,

It looks like you have activated the mobile theme plugin.
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
Better deactivate the plugin and see the results.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Unfortunately, there is a big difference between version v7.2to version 11.
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, for example, the breadcrumbs appear on the category page https://www.screencast.com/t/B4UJQhVko
For grids and colors I’m not sure I fully understand your issue, can provide some screenshots of what should look like or what colors should be applied.

Thank you!

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.

Thank you!

Hello,

What cache plugin do you use?
Please clear your cache (eve from your browser) and try again.
Also, please ask your host if it has a cache plugin installed.

Thank you!

Hello,

According to this message the folder already exists, you need to delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello!

IT looks like there is a font that is blocked and not loading. Please try to remove and reinstall tagDiv Composer.

Let us know the result!
Thank you!