Hello Bettina,
yes, header and footer templates are selected in website manager and all required plugins are installed and up to date, but still can’t get it to work properly.
Thanks,
Marko
Hello!
It should be automatically up to date also the theme panel settings.
Please try to downgrade for an old update and then install the update again correctly.
Also, you can try this from our guide: https://forum.tagdiv.com/import-export-theme-settings/
If this problem persist, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please check in Website Manager the selected templates for header and footer to be the one you want on your website.
Also, check if you have all tagdiv plugins installed which you had before update.(especially TagDiv Composer plugin).
Let me know about your results!
Thank you!
Hi,
I’m trying to set up a post to display an audio player.
I’m using the single post podcast template from the cloud library, but it only works when I use the featured audio option from soundcloud. I installed the featured audio plugin from the wordpress plugin library, but the template seems to be not working with it.
Is there any way to make the template work with an audio file stored in my wordpress library?
Thanks in advance.
Hello !
It looks like your images are not working on desktop too.
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Since a couple of months I am having issues with my newspaper installation. At least there are no obvious things going wrong and users have no problems to open the site but every day I`m getting an email by WordPress about some technical issues:
Ein Fehler vom Typ E_ERROR wurde in der Zeile 61 der Datei (translated: An error of type E_ERROR was found on line 61 of the file) /www/htdocs/w00fbd7c/gipfelfieber/wp-content/plugins/td-composer/legacy/common/common.php verursacht. Fehlermeldung: Uncaught Error: Call to undefined function td_css_generator_mob() in /www/htdocs/w00fbd7c/gipfelfieber/wp-content/plugins/td-composer/legacy/common/common.php:61
Stack trace:
#0 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/class-wp-hook.php(287): td_include_user_compiled_css(”)
#1 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#3 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/general-template.php(3005): do_action(‘wp_head’)
#4 /www/htdocs/w00fbd7c/gipfelfieber/wp-content/plugins/td-standard-pack/Newspaper/header.php(11): wp_head()
#5 /www/htdocs/w00fbd7c/gipfelfieber/wp-content/plugins/td-composer/td-composer.php(146): require_once(‘/www/htdocs/w00…’)
#6 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/class-wp-hook.php(287): {closure}(”)
#7 /www/htdocs/w00fbd7c/gipfelfieber/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
#8 /www/htdocs/w
Everything (theme and plugins) are up to date. How can I handle this?
Hello !
No, please make sure that you clear your cache. Please follow our guide and make sure that WP Super Cache will be installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello, i’m new in this community, and first I would like to say, that this theme is very potential, just takes times to spin it around. I have Gossip Pro Demo installed, and all looked awesome, although for video post I need to make a duplicate template and replace big image featured image with regular one.
But now I have problems, I have current page content, and I dont want to make with composer, just plain old classic editor. The problems are, I cant seem to make a sidebar just like in single post template from Gossip demos. In widget there are buch of tagdiv blocks, but in single template gossip is using flex block 1 in right sidebar. How can I make my default sidebar just like in demo. Thanks
Hi Team,
We need an urgent support on this.
Everything was working before theme update, as we done updates on 12th Jan 2021, as This issue is happening after recent theme update and along with all plugins are up-to date. Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP
Kindly help us to solve this issue. Let us know so we can connect over zoom call quickly. To resolve this issue we have tried below steps, but issue still exist:
1. Cleared the cache after updating theme and WordPress.
2. We have deactivated TAGDIV composer and re-installed again.
3. We have deactivated AMP and tagDiv Mobile Theme and re-installed again.
4. We have cleared the cache, but still issue again.
Mobile responsive theme is not working, from mobile it redirecting visitors to AMP? Even we have disabled the option Redirect mobile visitors to AMP .. in transitional mode.
We have configured Mobile theme setting: (Mobile+Theme) enabled.
Please find the attached link, as we capture all the details of system status and AMP setup.
Document and Screenshot of the details
Our company website is: https://www.transcontinentaltimes.com
Please let us know if we can connect over zoom call for quick resolution.
Hello!
Please try to re-install the plugin and check again.
If the problem persist, then check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Imported data is invalid. Failed to update the theme settings!
I do have a random bug which in multisite changes theme settings from other installation.
Already raise the bug in another post for the theme changes but the import is a new one.
Hello,
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Let me know the results!
Thank you!
Hello,
MikeKhero, I’m glad that the problem has been solved.
akashtest, Make sure you have the last Theme version 10.3.9.1 and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
If you don’t resolve the problem, please try a jQuery like, Enable jQuery Migrate Helper plugin and try this option => https://www.screencast.com/t/WYlKJVLi. Clear all the caches (also the browser cache).
Let us know the results.
Also, we have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Hi,
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Let me know the results!
Thank you!
Hello,
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let me know the results!
Thank you!
Hi There, Vlad,
It would be very much appreciated if you could take some time to look at the issues and tell me how to resolve them. Thanks so much
https://www.diysurvivalandhomestead.com/
fyi I have re-installed the theme and updated it. But still, I cannot get the images/blogpost showing on the main page or category page. :S:S.
@support fyi I have re-installed the theme and updated it. But still, I cannot get the images/blogpost showing on the main page or category page. :S:S.
Same issue here. We are trying to add some videos to list, but it doesnt work.
First few videos that we add to playlist when we installed this theme its showing. Other are not. We add to youtube api over your guide.
We need your help.
Sincerely,
Marko
Hello!
You need to install TagDiv Composer plugin for what you need.
For more information about this plugin and its functions, check our guide here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Thank you!
Hi, after update from 10.3.6.1 to any newer version I get strange problem. I suppose it’s problem with loading templates in header and footer and I can’t do anything to fix it. I tried to recreate them, reinstall theme and plugins but nothing helps. Can you help?
Examples before and after update:
https://ibb.co/ctjm7sp
https://ibb.co/rfRC3Rr
https://ibb.co/QfgYN4V
https://ibb.co/kc8f24T
Thanks!
Hi, i bought and installed visual composer in the website. Also deactivated the website’s main builder. But the blocks are appearing only as html code. Not as blocks of visual composer. What should i change?
Hi there!
I am trying to use your mobile theme on my site but the mobile menu doesn’t work at all. I have followed your installation and recommendations but I cannot make it work to the point I have deactivate it for customer experience. Am I doing something wrong? Is there any solution?
Site: http://Howpple.com
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
