Hello all,
Please keep in mind that you have updated the theme to the latest version of it which is v8.7.1. Yes, you need to install the TD Composer (v2.1), TD Multi-Purpose plugin if you want to achieve best theme results. The theme update should have to be made via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
You can install the tagdiv composer just as any other plugin. You can access the plugins section and press the add new plugin button and then upload it from the main theme package under the plugins folder.
As for the customization, we do not have a customization department so we cannot offer any custom work at the moment. You can hire a freelancer from sites like studio.envato.com
Thank you!
Hi,
If you re-installed the theme then that word is not origination from the actual theme files. Either code in theme panel, child theme or maybe a plugin. Check if that is the case.
If you cannot identify it’s source we could take a look. Send us admin login at contact@tagdiv.com and also include a link to this topic in the email.
Thanks
Hello,
Writing multiple times in a single topic will delay the answer. We answer from oldest to newest. If you post multiple times in the same topic, you only delay the answer.
The tagdiv composer is not mandatory to be used with our theme. It will install automatically in the current version of the theme so if you do not use the tagdiv composer, you should disable it as it will cause issues with our theme. Let us know if you still have issues after disabling the tagdiv composer plugin.
Thank you
Hi,
Updating the theme is not a hard task, we have a guide with different update methods
– https://forum.tagdiv.com/how-to-update-the-theme-2/
There have been many changes since the version you are using currently. In version 8 the tagDiv composer was introduced as the main page builder
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
This new editor can have an impact on pages created with Visual composer. It is activated by default when the theme is updated or installed. Simply deactivate it in the plugins section if there are problems and the website should display properly.
Visual composer is still provided in the theme package
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Also custom code or theme modifications you might be using with the current version, might not work properly with the latest update.
As an important note, please make a backup of the website as it is always recommended. So please try to update and let us know if there are problems. I could mention there are currently some issues in the theme latest update that happen for some users, we are working to fix them quickly and will release a new update as soon as possible.
Thank you!
My site’s dashboard is not loading. Need help to resolve this. For the moment, I returned to v8.5 and it’s working fine.
Hello,
After installing Newspaper 8.7 my site dashboard show blank. I also try to make plugins foler to plugins-temp after doing so my site dashboard work but when I create new plugins directory in my hosting panel it again show blank please help.
Thanks
Warm Regards
Ashish, Developer
TezIndia
Hi,
Now that is unusual, so the blocks and other elements filtering and sorting are resetting. And that is happening only on the homepage. I would suggest to deactivate all plugins except theme plugins and clear all the caching installed.
If you made modifications to the theme files remove them temporarily. If you use a child theme and made modification to theme files, deactivate it temporarily.
If there is still a problem, provide more details about what exactly are you doing and what is happening. Provide a link to your website as well.
Thanks
Hello Marvar,
In order to achieve the best results after you will install the latest update you have to follow some rigorous steps like this -> you have to delete both of your themes, child theme, and main theme. All your customizations from your Newsmag 1.7 theme will do not work because all the files from this were changed in Newsmag 4.2 and as the main theme and also you lose all changes.
The Newsmag 4.2 is a whole new theme so an update from 1.7 to 4.2 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).
Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come bundled with the theme files from the /plugins folder.
The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom CSS will not work with the new version and you will have to adjust or re-add them.
Bottom line is that Newsmag 4.2 is a whole new theme built from scratch.
Unfortunately, you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi,
Try removing and installing the mobile theme plugin again, while deactivating all your other plugins except the ones bundled with the theme (very important) to rule out any interference.
The mobile theme is sensible to caching plugins, we have only tested with WP Super cache, with that plugin there is no problem.
Thanks
Hi,
Check the multi-purpose plugin version, it should be version 2.0
– https://www.screencast.com/t/QOw0xjl3d
If it is an older version, deactivate and remove it. Then install it from the theme plugins panel
– https://www.screencast.com/t/gDuUiYTVu
Let us know if there is still a problem.
If you keep posting in your own topic, this will only delay the response. We answer from oldest to newest in the allocated support hours.
There are some issues which we are trying to solve, in the latest theme version. Some were fixed in the current theme version (8.7.1). In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
We are working to see why that setting is causing the 500 errors.
If you already tried the latest theme version and it is not working properly for you, install a previous version until the issues are identified and solved. There are no problems with older versions. So use 8.5 if you have it. Let us know.
Thanks
The theme ad spots in the theme panel will run shortcodes. An example where I use the revolution slider shortcode in the header ad spot
– https://www.screencast.com/t/syFatm90
– https://www.screencast.com/t/vPQxUt8RDe
You could use the revolution slider for example
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
Or try a different plugin that can slide and also provides a shortcode, make tests with that.
Thanks
Hi Catalin,
It solved the issue!
I just uninstalled TD composer and installed the new one.
Thanks.
Hello,
I’m getting a whole lot of these codes on my dashboard after installing the Newspapper theme.
Warning: htmlspecialchars(): charset `UTF-7′ not supported, assuming utf-8 in /home/smedigestcom/public_html/wp-includes/formatting.php on line 4002
Warning: htmlspecialchars(): charset `UTF-7′ not supported, assuming utf-8 in /home/smedigestcom/public_html/wp-includes/formatting.php on line 4002
Loading help center.
This code in showing on different parts on a page i the dashboard. Please I need rectification.
Thanks
Install and activate the td multipurpose plugin that came with the theme because the header used by crypto news demo depends on it.
Hi, I just installed the theme on my website and these errors appeared: https://imgur.com/a/8F7hb
What can I do to fix this?
See this topic for a solution https://forum.tagdiv.com/topic/cant-install-the-newspaper-zip-on-my-wordpress-website/
I have the same question. Is it necessary to install the multi-purpose plugin? It doesn’t appear listed in the installed plugin page. What are the correct version numbers for tagDiv composer and social counter? I tried to update, but the version numbers didn’t change from 8.5? I have Composer 2.1 and Social Counter 4.2. Composer doesn’t work correctly with the new style tab, or with the Flex block.
I am unable to upload the Newspaper wordpress theme I purchased. I keep getting the message “Are you sure you want to do this?” and then the theme never uploads. I have tried using the upload theme button through WordPress and through FTP. Both are unsuccessful…i have never seen this error message before. My hosting company tech support team said I may need to replace the wp-config file but I have no idea what that means…please help.
yeah, my host wont accommodate anymore, and i happen to host with 2 of the black listed companies on that link you gave me.
See my issue is that, I keep getting constantly locked out of my site and get the WordPress install screen.
I am just wondering if you guys had done any testing and would be able to tell me what your own sites run for queries, or How would i even go about testing database queries per hour.
Any help would be greatly appreciated.
I tried everything – no result. I plan to reinstall the whole CMS…
I Epickenyan,
Since nobody is helping me through my problems can i ask you something. I checked your website. Good work, run smoothly. Which page composer do you use? I had problem with using both at the same time and searched a lot but I dont know what to do. I am planing to reinstall my wp and reinstall newspaper without td composer? is wpbakery is enough? i am really lost here?
In some cases the issue is caused by a setting in the server, this setting in cpanel mainly
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
Check if that setting is enabled and disable it. We will continue the investigation and try to identify why that setting is causing issues with the theme.
Or you could revert to theme version 8.6 until these issues are fixed. If you do not have that version of the theme, contact us by email and we will provide it.
@dralim Please send us an email at contact@tagdiv.com and provide admin login information and FTP access. We will take a look and continue the discussion by email. You have created multiple topics and replied in other topics so it is hard to keep track of them all. We will continue the investigation by email.
@anoopcnair In some cases the issue is caused by a setting in the server, this setting in cpanel mainly
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
Check if that setting is enabled and disable it. We will continue the investigation and try to identify why that setting is causing issues with the theme.
Or you could revert to theme version 8.6 until these issues are fixed. If you do not have that version of the theme, contact us by email and we will provide it.
