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Simion C.
tagDiv Staff

Hi,

If the theme has been installed properly (by FTP) and you have also updated the theme plugins (now version 2.0 – https://www.screencast.com/t/xpcpclogUB6V) please deactivate all other plugins as a quick test, leave only theme plugins active. Clear all caching installed and CDN cache if used. Also clear browser cache.

In case the issue remains after trying these suggestions, please send us an email at contact@tagdiv.com and provide admin login information. We will investigate further.

Also include a link to this topic in the email.

Thanks

Victor
Participant
#0

I’ve installed the amp pluging, and testing all the post with https://search.google.com/test/amp
There is a error with the review part, because It’s not allow to insert “style” in documents of AMP. I have to change to “style amp-custom” label. Can we do by own? Or we have to wait until a pluging update?
You can try with http://www.premarathon.com/garmin-forerunner-235-analisis-y-opinion-mejor-gps-running/
Regards

menneskedyr
tagDiv Member

I have the same issue sometimes and that’s not the cause. I also have WP Super Cache installed and ajax-enabled counter.

In my case, post views count rarely goes back to zero, but it definitely does drop when the post is updated some time later.

The problem is particularly obvious when I keep the post open in admin after publishing it. If I leave and then come back to edit it, less views will drop. Maybe that’s a hint.

My Beautiful Europe
Participant
#0

Hello the team!

Since the last update i have a problem with the TD composer app like some other people. I already read a lot of forum help but nothing could help me to get the TD composer app work again. Everytime i download it again, i have a 502 Bad Gateway error. I deleted the TD Composer app from cPanel. I don’t understand because i follow this:
“1. Deactivate TD Composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract out the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin”

But it’s not working for me. Could you help me?

My website:
https://mybeautifuleurope.com/wp-admin

Thank you very much 🙂

mariusfv
tagDiv Member

I have exactly the same problems!
Homepage not load after upgrade to 8.7 (with all other plugins deactivated).

After I deactivate and DELETE all Newspaper plugins & reinstall them from the new version 8.7 – homepage back to normal.

The problem after upgrade is: Admin section load very very slow (20-30 seconds to load a new admin page / menu). For user speed is OK (Not logged in)
We use:
https
dedicated server (free 60 GB ram)
SSD / I7 / PHP 7 / MariaDB
WP Memory Limit: 256 MB/request
Theme panel system status all recommended (all green)
Only recommended plugins
Only tdcomposer and social counter installed from plugins.
Cache cleared / deactivated (the same).

Any idea why logged in as admin everything move so slow after upgrade?

kwacha
tagDiv Member

Thanks everyone! I have tried everything here, including a clean install. I am still getting a blank page. Does tagDiv actually help with issues like these? How do I send a ticket/request for help?

Catalin
tagDiv Staff

Hello ShibumiOz,

Please update all the plugins which come bundled with the theme core files. I recommend to make a new clean install via FTP way and also, make sure that your plugins have been updated if you want to achieve best theme results. Clear all the caches and check the results.

Thanks for your understanding!

mkza
tagDiv Member

Steps 1 and 2 worked for me.

Re-installing the td-composer.zip plugin DID NOT WORK.

Have left out td-composer.zip, td-mobile-plugin.zip and td-social-counter.zip until I know that this bug is fixed completely.

meri
Participant
#0

Hi,

I downloaded the update and installed the new theme without a problem (by FTP).
Then I deleted the plugins (by FTP) and uploaded the new ones.
I didn’t upload Revolution Slider and JS Composer as I don’t use a slider or Visual Composer.

The website crashed. I have this error message: Error 502 Ray ID: 3ed5fd824c7a33af • 2018-02-15 05:50:34 UTC

I deleted the plugins through FTP and uploaded the zips through WordPress.
Everytime I activate td composer the website crash, doesn’t let me access the admin panel anymore and give me the error: Error 502 Ray ID: 3ed5fd824c7a33af • 2018-02-15 05:50:34 UTC

Please help

Pumbany
Participant
#0

I have two licenses for the newspaper theme. On the older one I installed the Envato Tootlkit and entered the API key, username and token and I am able to do one click updates of the theme.

But on the newer license that I bought I installed the same Envato Toolkit and entered the same API key, same username and same token into the Envato Toolkit but I do not see a button on the theme to do the 1 click update. Do I need a different API, Username and token for the second license? If so how do I get these?

ctoweett
tagDiv Member

1. Deactivate TD Composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract out the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin

duck1970
Participant
#0

Hello I bought a month and a half ago Newspaper (Version: 8.6) and install it in my WordPress, now I see that there is an update. I imagine it’s good to update it.
How is it the first time, can you tell me how to update? Do I have to update everything I have in the new version? And finally I will lose the personal adjustments I have now? Thank you

Gurbet_42
tagDiv Member

Issue resolved for missing homepage content!

1. Deactivate TD Composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract out the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin

RobertCFP

Gurbet_42
tagDiv Member

Issue resolved for missing homepage content!

1. Deactivate TD Composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract out the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin

RobertCFP

MOKANA
tagDiv Member

DUPLICATOR was the first approach I tried with the same results. I found the upgrade docs. in the docs I read it stated that after the upgrade, the theme settings would have to be reapplied.

So where does Newspaper store the theme settings? Apparently not in .css. I could find anything in the database.

I am using the political theme. It is the only one that keeps the Revolution Slider tight up against the top. Any migration destroys it but if I reinstall the Political Demo it works, but that install destroys everything else.

showsarg
tagDiv Member

1. DISABLE ALL THE PLUGIN WHICH YOU HAVE INSTALLED

2. CLEAR CACHE OF THE SITE (IF DEACTIVATED PLUGIN THEN DO THIS IN 4th STEP)

3. ACTIVE ALL THE PLUGIN WHICH YOU NEED.

4. CLEAR CACHE.

5. You also have to clear browser cachet

liberoarbitrio
Participant
#0

Hi I saw your new update, I wanted to ask if the plugin amp is compatible with thema child, as I have made some customizations.
Another thing now the libreiria php 7.2 can I install them are compatible with thema?
Is the newsletter plugin compatible with the sendinblue newsletter service?
Thank you for your work.
Marco.

MOKANA
Participant
#0

I have configured a site to be exactly how I want.

When I move the site over to another URL I loose pretty much everything.

I have used the WORDPRESS migration install tool, which creates a new database and moves over the site in its entirety except for CCS and Newspaper configurations. I have to go in via the Theme Tab and reset all the colors and header settings. Basically I have to reset everything manually.

The one thing that I cannot seem to resolve is the placement of the Revolution Slider.

On the original site, I select Style 6 and this places the Slider directly under the Main Navigation Menu without a gap. The color is all seamless. When I move this over to the new site, no matter what I do I cannot get the Revolution Slider to be in the correct position as the original site. This can be demonstrated by going to https://www.culpablecrimes.com to see the Slider in the correct position, then moving to https://culpablecrimes.mokana.com and seeing the white space between the menu and the slider.

After the WORDPRESS migration, I even did a massive FTP of the original site and checked the database for any CSS. Still the same results. None of the CSS and color schemes are active.

Lastly: I would upgrade to 8.7 if I could find the instructions on how to do it. Where are they?

Thanks

MOKANA

primonews
tagDiv Member

I reinstalled the theme via FTP and reinstalled the above plugins and still doesn’t work. Waiting for support to resolve this ticket. Is this the only way to request support?

ctoweett
tagDiv Member

Issue resolved for missing homepage content!

1. Deactivate TD Composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract out the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin

rvaughn2
tagDiv Member

Just uninstall tagDiv Composer and install fresh and issue will be resolved. Don’t need to do plenty of steps. It worked for me. Thanks!

ctoweett
tagDiv Member

Try this!

1. Deactivate TD Composer/visual composer in plugins section
2. Uninstall TD Composer in plugins section
3. Download the latest Newspaper 8.7 version from ThemeForest
4. Extract the content
5. Go to Theme –> Newspaper –> includes –> plugins
6. Locate the zipped td-composer file in the plugins folder
7. Head back to WordPress, install td-composer as a new plugin

aditya58singh
tagDiv Member

1. DISABLE ALL THE PLUGIN WHICH YOU HAVE INSTALLED

2. CLEAR CACHE OF THE SITE (IF DEACTIVATED PLUGIN THEN DO THIS IN 4th STEP)

3. ACTIVE ALL THE PLUGIN WHICH YOU NEED.

4. CLEAR CACHE.

I tried this and all the glitch was removed. This can work For you. As It has worked for me.

ctoweett
tagDiv Member

No, it will not delete your articles and settings, but first, make sure you do a full theme back up before updating via FTP. Then remember to clear your browser cache. Remember to also delete td composer and td multipurpose and reinstall them from Newspaper>Plugins. If this does not work, then you can wait for the tagdiv team to provide a better solution (I don’t work here).

Igor
tagDiv Member

I reinstalled the theme via FTP. Everything worked! Thank you! )

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